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5609 Topics

B
Newbie
BeegheelNewbie
asked in Ask a question.

Trying to upgrade

Morning all - trying to upgrade - both buttons on the upgrade section are not working when clicked - is there a “Live Chat” available??

4
B
Newbie
16 days ago
Belsonej
Newbie
BelsonejNewbie
asked in Ask a question.

over billed

My bill has come out at £45 not £33.99, I have no other charges

7
Lauren
iD Mobile Employee
16 days ago
T
Newbie
terlgaNewbie
asked in Ask a question.

Roaming

Is montenegro included in free roaming ?

1
andewhite
Legend
19 days ago
E
Newbie
EileenMGNewbie
asked in Ask a question.

Cannot get access to account after App change

Hi, has anyone had difficulty registering their account again after the new App? I can no longer access my account anymore! 

8
Susan Wainwright
Newbie
1 day ago
Jack Davies
Newbie
Jack DaviesNewbie
asked in Ask a question.

unable to log into app

I am trying to log into the app and it takes me to a queue, I wait in the queue till the end of the 8 odd minute wait. I enter my email and then it takes me back to the queue, I have tried on an internet browser and it does the same. Does anyone have a fix for this? 

1
andewhite
Legend
20 days ago
I
Newbie
IztrubalNewbie
asked in Ask a question.

PAC code submission page constantly saying there is a problem?

I now have submitted my PAC around 10 times. Each time the form says there was a mistake. I now know all the numbers by heart. How do I keep my old number if unable to submit PAC?

6
Lauren
iD Mobile Employee
16 days ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Announcements.

Say Hello to eSIM on iD Mobile: The Smarter Way to Stay Connected!

Get ready to experience a whole new level of mobile connectivity with iD Mobile! We're thrilled to announce the launch of eSIM technology on our network, and we can't wait for you to try it out. Say goodbye to the hassle of physical SIM cards and embrace the convenience of eSIM—it's like having a digital SIM card built right into your phone!What is an eSIM?An embedded SIM (eSIM) comes pre-installed in your phone, eliminating the need for a physical SIM card.To activate your eSIM, just scan the QR code we send you by post and follow the provided setup instructions.Why choose eSIM on iD Mobile? Let us count the ways!It's convenient. No need to wait for your SIM to arrive in the post. You’ll receive your eSIM via email shortly after you’ve completed a purchase.  More secure and durable: Since eSIMs are built into your device, they're much less likely to get damaged or lost compared to those tiny physical SIM cards.  Double digits. You can have two active numbers seamlessly switch between

11475
S
Newbie
12 days ago
Gareth Sawyer
Newbie
Gareth SawyerNewbie
asked in Ask a question.

phone number on letter

I have my first letter after joining iDmobile but it states my account phone number as something different to my actual phone number I moved across from EE. I logged into the iD app and checked website as per instruction on letter to try and correct but cannot see where I correct this?

2
Lauren
iD Mobile Employee
16 days ago
Kev Smith
Newbie
Kev SmithNewbie
asked in Ask a question.

bill

So April my bill went up by £3 so from £40 to £43 so why does it say £68 for may? I have screen shots about this aswell  I have been offered my original deal with three £43 for unlimited everything so I would like the cancellation price please 

10
Lauren
iD Mobile Employee
16 days ago
Simona Elena Man
Newbie
Simona Elena ManNewbie
asked in Ask a question.

account suspended due no payment

Morning. My account was suspended due to no payment I have since paid the due amount, however I set up deroct debit when I registered with Idmobile

2
Lauren
iD Mobile Employee
16 days ago
Elizabeth Lancaster
Civilian
Elizabeth LancasterCivilian
asked in Ask a question.

unable to update app

The app keeps asking me to re register but I never get past putting in my email address. 

2
Elizabeth Lancaster
Civilian
20 days ago
Danielle Magee
Civilian
Danielle MageeCivilian
asked in Ask a question.

text message wont send

I have added a new contact and have tried to text message them but the message is failing to send. How do I fix this?

8
Lauren
iD Mobile Employee
16 days ago
Vicky Bradbury
Newbie
Vicky BradburyNewbie
posted in Ask a question.

overpaid

Im on benifits cant contact anyone i need help with a bill refund i paid twice

2
Lauren
iD Mobile Employee
16 days ago
C
Newbie
Coll888Newbie
asked in Ask a question.

network signal is poor - calls drop out

I have had every call in my flat drop out. I need a stronger signal - I have only been with ID for a month but the service is not good enough 

8
andewhite
Legend
10 days ago
Kamilla Mould
Newbie
Kamilla MouldNewbie
asked in Ask a question.

app failure

When is the app going to be back online this is ridiculous 

1
Lauren
iD Mobile Employee
16 days ago
Catherine Bower
Newbie
Catherine BowerNewbie
asked in Ask a question.

unable to send text messages

Since joining ID 3 weeks ago I cannot send text messages. I can receive them fine but every time I send one it fails to send

2
Catherine Bower
Newbie
20 days ago
R
Civilian
roshanvijayCivilian
asked in Ask a question.

unable to update bill cap either through mobile or browser

Hi there , I am unable to update the bill cap either using the mobile app or using the browser as an error message is displayed asking to try later. This is causing difficulties as I am unable to make  calls to chargeable numbers if the cap is 80% utilised .  

1
andewhite
Legend
21 days ago
D
Newbie
dimbimNewbie
asked in Ask a question.

Mexico coverage.

I am in Mexico. I can receive sms but no calls..I am trying to check what's happening and I am blocked from the app, due to the new mobile app.Also trying to have a live chat to ask for help, live chat is never appearing on the page..Any advice how I can ask for support and why I am blocked to ge calls in Mexico?

6
Kash
iD Mobile Employee
18 days ago
Katherine Beaumont
Civilian
Katherine BeaumontCivilian
asked in Ask a question.

Can text out to recieve PAC

Hi  the reason I switched providers to ID is because I cant text out on my phone. Now Im asked to text a number to recieve my PAC code but i cant. Please help.  Kind regards Katherine

2
Kash
iD Mobile Employee
18 days ago
BeckyK
Newbie
BeckyKNewbie
asked in Ask a question.

direct debit

I've been trying to set up a direct debit but it's not letting me. I've tried on the app and different browsers but it still won't work. 

2
Kash
iD Mobile Employee
18 days ago
Kazzy Stocks
Newbie
Kazzy StocksNewbie
asked in Ask a question.

reconnect after late payment made

How long does reconnection take after paying late bill

3
Kash
iD Mobile Employee
18 days ago
Charlotte Blythe
Newbie
Charlotte BlytheNewbie
asked in Ask a question.

sim replacement

My SIM card has fell out. my phone is not stolen. im trying to request a replacement sim, unable to log into the app because I of course don’t have the number. I’ve spoken to live chat and they are saying my address is incorrect. I have lived here since I got my sim, the address is correct. I’ve given contract details, reference numbers everything and they won’t respond with a new sim.  I’ve called and blocked the sim. But the phone I still have. help I need a replacement asap

4
Kash
iD Mobile Employee
18 days ago
K
Civilian
Kjdavies63Civilian
asked in Ask a question.

Spending cap

My app will not let me increase my spending cap, keeps coming up with the oops message! 

3
Kash
iD Mobile Employee
18 days ago
Sbrowst24
Newbie
Sbrowst24Newbie
asked in Ask a question.

Terrible Reception everywhere

I've only been with id mobile since December after being with Voxi for years and I'm appalled by the lack of mobile network coverage. The only reason I went with id mobile was because it was the cheapest handset and mobile contract for the handset I want AND it was apparently highly rated. I'm forever seeing the 'internet calls only' symbol on my phone or having no connection at all. Should I be blaming the network or the Motorola Razr ultra? Can I cancel the network contract and pay for the handset only? 

3
andewhite
Legend
20 days ago
L
Newbie
Luke ParkesNewbie
asked in Ask a question.

voucher

Hi, when I took out my new pixel 8 a few weeks ago I was told I would get a £100 voucher for currys how do I receive or activate this as I still haven’t got it thank you 

3
Kash
iD Mobile Employee
18 days ago
Terms & Conditions
Why iD Mobile?