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PAC code submission page constantly saying there is a problem?

I
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I now have submitted my PAC around 10 times. Each time the form says there was a mistake. I now know all the numbers by heart. How do I keep my old number if unable to submit PAC?

Best answer by Lauren

Hi @Iztrubal, the most common reasons why a number port request might not go through is due to the transaction number being incorrect (this always starts with a 4), or if you’ve already submitted your PAC code to us at the point of sale. 

However, if you still need any further help with this, just let us know and we’ll be happy to send a PM to process.

-Lauren

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Iztrubal
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andewhite
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  • andewhite
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  • April 23, 2024

Just use the iD online Live Chat service to submit your PAC, @Iztrubal.

The customer advisers work until 8pm on weekdays.

 

Forum member (non-iD).
I
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  • Iztrubal
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  • New
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  • 2 replies
  • April 23, 2024

The live chat has not worked for me yer. The button is nowhere to appear. Am I the unlucky one or is this the situation for everyone?

Iztrubal
andewhite
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Iztrubal wrote:

The live chat has not worked for me yer. The button is nowhere to appear. Am I the unlucky one or is this the situation for everyone?

Okay @Iztrubal, if the iD Live Chat service doesn’t seem to be working, sometimes the following can help:

  • Allowing popup windows in your web browser
  • Using a different web browser
  • Using an incognito / private window in your web browser

Otherwise, you can send a private message to iD support from their pages on social media, by using Facebook Messenger or X (formerly Twitter).

 

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I
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  • Iztrubal
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  • 2 replies
  • April 24, 2024

Thank you. I will try today.

Iztrubal
andewhite
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    andewhite
andewhite
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For a Live Chat adviser, type “talk to a person” after connecting to avoid the 24/7 chat-bot, @Iztrubal.

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Lauren
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  • Lauren
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  • 479 replies
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  • April 27, 2024

Hi @Iztrubal, the most common reasons why a number port request might not go through is due to the transaction number being incorrect (this always starts with a 4), or if you’ve already submitted your PAC code to us at the point of sale. 

However, if you still need any further help with this, just let us know and we’ll be happy to send a PM to process.

-Lauren

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
C
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  • CrazyCyclist
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  • May 17, 2024

I’m constantly getting this error when trying to get my old number ported to ID. I’ve checked the details being input tons of times to ensure these are correct. Can someone please help?

 

We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again.

If you have already used this PAC code and submitted it when purchasing a handset or SIM, don't worry - your switch is underway. We'll send you a text as soon as your number has been transferred to us.

Kash
iD Mobile Employee
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  • Kash
  • iD Mobile Employee
  • 8175 replies
  • May 21, 2024

Hi @CrazyCyclist,

Welcome to the Community!

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Kash

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
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