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Leaving iD

Community discussions about cancelling your account or returning your order.

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live chat not working and no phone number to call - I want to cancel my contract

how on earth am I supposed to deal with this stupid company. No person to speak to and no live chat working and no email address and Facebook messenger has a blank message, I am going round in circlesShameful customer service. I have cancelled my direct debit and want to cancel my contract - I am gi...

Article What is the difference between a PAC and a STAC

Your PAC is a code that lets you bring your mobile from one network to iD Mobile when you switch to us your old account with your previous network will disconnect.A STAC is a code that’ll get you a brand new number on iD Mobile and your old account and number with your previous provider will disconn...

cancel my contract

I would like to cancel my contract. How do I do it? Thanks

end my contract

Hi I need to end my contract pay monthly. i believe it expires on 5th of may. I don t have the sim with the number anymore so I can log in in the app. If there is another way let me know ASAP. So im giving you the 30days notice now. The number is *******. Need it closed from when it expires. thanks...

Article How to Cancel Your iD Mobile Plan

If you’re not moving to another network, you can end your plan via the iD Mobile app or your online account.There’s a 30-day disconnection period, which applies even if the minimum term of your contract has ended. This means you’ll continue to pay for your iD Mobile services for the next 30-days.At...

fraud order placed in my name

I am not an ID mobile customer but have just received a letter regarding an account that has been set up in my name. I have recently been a victim of identity theft and have had lots of mobile phone contracts set up using my details with various providers. The live chat does not work on the IDMobil...

Cancel my account

Following on from you conversation with my wife, Judy. I wish to confirm the cancellation of my account. I have no need for the PAC code, but do need the mobile number to pay the outstanding balance vis the automated system.

Can i decide when my sim only contract starts

My existing BT sim only contract ends 27/12/18. i want to take advantage of Black Friday deals. can i purchase but delay my commencement until 27/12?

Cancelling My Contract

I have had this phone for over 2 years and would like to cancel my contract now, I'm unable to do so online and was thinking of simply cancelling the direct debit at the bank as your call centers and online chat is closed. I would also need my PAC code so if you could advise on how to obtain that as...

Cancel within 14 days cooling off period

Hi, I recently ordered a SIM only contract but would like to cancel within my 14 day cooling off period. Please can someone help with this? I have tried to call but am cut off, and no live chat. Your service is diabolical.

Cancel Pac Request

Hi, I've just submitted a PAC request (filled in the form to switch networks) to keep my number that's currently with O2 and to move it over to ID mobile. However I actually no longer want to move this number across. I want to cancel the ID mobile contract and stay with O2. How do I stop this transf...

Article Does my number take longer to transfer during Bank Holidays?

Yes, usual number porting outside of bank holidays takes 1 working day if your PAC or STAC is given to us before 5.30pm on a weekday (more information can be found here)However during Bank Holidays it can take a few extra days depending on when your PAC or STAC is submitted. Please use the below tab...

PAC Code Problem

Hi, I have just ported my number from EE to ID Mobile, on a 30-day rolling SIM only deal. I now want to port out as the signal is too bad in my area. A few days into my ID contract, and a 1 day after my number port, I have just requested a PAC through the ID Mobile app. The PAC arrived from ID bu...

Locked ID account

I want to cancel my monthly contract but cant access my account. There's never anyone on the Chat line. My phone is broken so cant phone customer service. How am I suppose to give 4 weeks?

Pac code

Who do I contact to get a pac code?

PAC codes and closing bill

Hi, I have just ported my number from Vodafone to ID Mobile, on a 30-day rolling SIM only deal. I now want to port out to Virgin (EE) as the signal is too bad in my area. 13 days into my ID contract, and 6 days after my number port, I have just requested a PAC through the ID Mobile app. The P...

My PAC code has expired, how do I request a new one?

Hi my contract ended and I did not use my pac in time. It expired yesterday and I totally forgot. Problem is i can now no longer request a new code because my contract has ended so I do not have full use of the app and my number is no longer in use. Can i still get a new Pac code from ID mobile so...

Cancel sim only contract

I need to cancel my sim only deal today plz

Cancel account and stop payment

Please can someone contact me urgently regarding account ******. I have been trying to cancel the account FOR MONTHS but cannot get hold of anyone. I was advised to cancel my direct debit as I was still wrongfully being charged. Now I’m receiving “collection campaign” automated messages for a paltry...

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Leaving iD

Article How do I switch from iD Mobile to another provider?

Article How do I get my PAC or STAC?

Article What is the difference between a PAC and a STAC

Article How to Cancel Your iD Mobile Plan

Article Does my number take longer to transfer during Bank Holidays?

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