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Leaving iD

Leaving iD

Community discussions about cancelling your account or returning your order.

1,603 Topics
4,523 Replies

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calevieCivilian

asked in Leaving iD

I need my PAC code from iD

How do I get my puc number from id

1 year ago

liv567Civilian

asked in Leaving iD

How do I get my PAC code from iD?

I need my PAC Code from iD mobile to leave and I do not know how to get it. I tried to text the number but it says that there is something wrong with my request and it just redirects me to this page. Any help would be much appreciated.

3 months ago

iD MobileiD Mobile Employee

published in Leaving iD

Does cancelling my Direct Debit cancel my plan?F.A.Q.

Cancelling your Direct Debit won’t cancel your plan. If you haven’t followed the correct cancellations process, your plan will remain active and you’ll continue to get billed by us, which you’ll still be liable to pay. If you fail to pay, unfortunately your plan will go in to collections and it could impact your credit rating.For more information about how to cancel your iD Mobile plan, please check out our cancellations help articles. Find out here why you should even keep your Direct Debit open after you’ve cancelled.

176677

9 months ago

iD MobileiD Mobile Employee

published in Leaving iD

How do I cancel my iD Mobile plan without switching providers?F.A.Q.

If you’re not switching to another network, you can end your plan via the iD Mobile app or your online account.There’s a 30-day disconnection period, which applies even if the minimum term of your contract has ended. This means you’ll continue to pay for your iD Mobile services for the next 30-days.At the end of the disconnection period, we’ll terminate your number and send you your final bill.To cancel your plan without switching to another network, simply:Log in to the iD Mobile App or My Account online Go to My Account > Manage my plan > Thinking of leaving > Switch or Cancel Now Choose End your iD Mobile plan and follow the instructionsIf you’re unable to cancel your plan using the iD Mobile App or your online account, you can chat to one of our Live Chat agents. The team are available to answer chats 9am - 8pm Monday to Friday, and 9am - 6pm Saturday and Sunday.

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5 months ago

EmiliD Mobile Employee

published in Leaving iD

How to Cancel Your iD Mobile Plan

If you’re not moving to another network, you can end your plan via the iD Mobile app or your online account.There’s a 30-day disconnection period, which applies even if the minimum term of your contract has ended. This means you’ll continue to pay for your iD Mobile services for the next 30-days.At the end of the disconnection period, we’ll terminate your number and send you your final bill. To cancel your plan without moving to another network, simply:Log in to the iD Mobile App or My Account online Go to My Account > Manage my plan > Thinking of leaving > Switch or Cancel Now Choose End your iD Mobile plan and follow the instructions If you’re unable to cancel your plan using the iD Mobile App or your online account, you can chat to one of our Live Chat agents. The team are available to answer chats 9am - 8pm Monday to Friday, and 9am - 6pm Saturday and Sunday.

Cancelling Contract when someone dies

We need to cancel telephone contract with ID Mobile as account holder is dead. Can't log in online, no one to answer phone and no one to live chat.. can you make this easier please for people in this situation and advise what we do

1 year ago

RajeffCivilian

asked in Leaving iD

Cancel Pac Request

Hi, I've just submitted a PAC request (filled in the form to switch networks) to keep my number that's currently with O2 and to move it over to ID mobile. However I actually no longer want to move this number across. I want to cancel the ID mobile contract and stay with O2. How do I stop this transfer happening?

2 years ago

iD MobileiD Mobile Employee

published in Leaving iD

What is the difference between a PAC and a STAC

Your PAC is a code that lets you bring your mobile from one network to iD Mobile when you switch to us your old account with your previous network will disconnect.A STAC is a code that’ll get you a brand new number on iD Mobile and your old account and number with your previous provider will disconnect when you switch.If you have your PAC or STAC you can enter it either through the iD Mobile app or through our website hereWhen entering your PAC or STAC you will need your new, or temporary, iD Mobile number which you can find on your invoice, the welcome email we sent you or via the settings in your phone if the SIM has been inserted into your device. Continue searching on our Community orSpeak to us on Live Chat.

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2 years ago

iD MobileiD Mobile Employee

published in Leaving iD

How do I get my PAC or STAC?

PACIf you want to keep your mobile number and move to iD Mobile simply textPAC and send it to 65075Its totally free and will also include important information about any early termination charges or pay-as-you-go credit balancesReminder: you will have 30 days in which to provide your PAC to usSTACIf you don’t need to keep your number and want move to iD Mobile simple textSTAC and send it to 75075Again, its totally free and will also include important information about any early termination charges or pay-as-you-go credit balancesReminder: you will have 30 days in which to provide your STAC to usOnce you have the relevant code, you can enter it either through the iD Mobile app or through our website hereWhen entering your PAC or STAC you will need your new, or temporary, iD Mobile number which you can find on your invoice, the welcome email we sent you or via the settings in your phone if the SIM has been inserted into your device Continue searching on our Community orSpeak to us on Li

32992

1 year ago

fjom20Civilian

asked in Leaving iD

live chat not working and no phone number to call - I want to cancel my contract

how on earth am I supposed to deal with this stupid company. No person to speak to and no live chat working and no email address and Facebook messenger has a blank message, I am going round in circlesShameful customer service. I have cancelled my direct debit and want to cancel my contract - I am giving notice to ID Mobile here, the transaction number is REMOVEDMohan

1 year ago

GhetobocNewbie

asked in Leaving iD

end my contract

Hi I need to end my contract pay monthly. i believe it expires on 5th of may. I don t have the sim with the number anymore so I can log in in the app. If there is another way let me know ASAP. So im giving you the 30days notice now. The number is *******. Need it closed from when it expires. thanks GT

2 years ago

Chaz

asked in Leaving iD

Can i decide when my sim only contract starts

My existing BT sim only contract ends 27/12/18. i want to take advantage of Black Friday deals. can i purchase but delay my commencement until 27/12?

3 years ago

iD MobileiD Mobile Employee

published in Leaving iD

Does my number take longer to transfer during Bank Holidays?

Yes, usual number porting outside of bank holidays takes 1 working day if your PAC or STAC is given to us before 5.30pm on a weekday (more information can be found here)However during Bank Holidays it can take a few extra days depending on when your PAC or STAC is submitted. Please use the below table for reference on 2020’s Bank Holidays and the impact this has on bringing your number to us Continue searching on our Community orSpeak to us on Live Chat.

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2 years ago

AJeffery76Newbie

asked in Leaving iD

PAC Code Problem

Hi, I have just ported my number from EE to ID Mobile, on a 30-day rolling SIM only deal. I now want to port out as the signal is too bad in my area. A few days into my ID contract, and a 1 day after my number port, I have just requested a PAC through the ID Mobile app. The PAC arrived from ID but it is the same PAC as I received from EE, with an expiry date in 21 days' time (even though it says "this code lasts 30 days")- is this right? Surely I should have a new PAC from ID??

1 year ago

Peter JNewbie

asked in Leaving iD

Cancel my account

Following on from you conversation with my wife, Judy. I wish to confirm the cancellation of my account. I have no need for the PAC code, but do need the mobile number to pay the outstanding balance vis the automated system.

1 year ago

FHallNewbie

asked in Leaving iD

Cancelling My Contract

I have had this phone for over 2 years and would like to cancel my contract now, I'm unable to do so online and was thinking of simply cancelling the direct debit at the bank as your call centers and online chat is closed. I would also need my PAC code so if you could advise on how to obtain that as well as ive found a cheaper tariff elsewhere. Thanks

2 years ago

Megb57

asked in Leaving iD

Pac code

Who do I contact to get a pac code?

3 years ago

AlyseRookie

asked in Leaving iD

CANCEL PAC CODE REQUEST

Hi, I asked o2 for my PAC code to move to iD. I filled in the online form but due to my number NOT being transferred over, I’ve decided to stay with o2. I can actually phone them up unlike iD!!! Please cancel my PAC request and my contract. I can’t login to iD mobile myself to do this. Alyse

1 year ago

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