Replies posted by Tom

4623 Replies

E
Newbie
EmBNewbie
asked in Community Archive.

Not received an email with my order confirmation

Hi @EmB  Sorry about this! This should be an easy fix though. I’d recommend getting in contact with our Facebook or Twitter teams or even our Live Chat team so we can grab the correct transaction number for you! Alternatively if you’d prefer we can get in contact with you here, let us know! Tom

1
Tom
iD Mobile Employee
1 year ago
J
Civilian
Jwdavies96Civilian
asked in Community Archive.

No Signal for past 24 Hours

Hi @Jwdavies96  We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview We’ll see you there. Tom

1
Tom
iD Mobile Employee
1 year ago
Den Ledwidge
Newbie
Den LedwidgeNewbie
asked in Pay As You Go.

Phone advises I need to post credit as used data and reached cap. Not correct - cannot contact ID

Hi @Den Ledwidge  I’m sorry to hear you’ve had a less than great experience with us. When you go to our live chat you will initially speak to our chat bot to get some basic information about your issue but you will eventually be sent to a human who can help with your issue. Alternatively we have our Facebook and Twitter pages which as @andewhite says are open until 8pm on weekdays and 5:30pm on weekends. Tom

6
Den Ledwidge
Newbie
1 year ago
Weondy
Newbie
WeondyNewbie
asked in Ask a question.

iphone 13 256gb starlight restock?

Hi @Weondy! It doesn’t look like we currently have any iPhone 13 256GB Starlight models available to order, I’d recommend getting in contact with us on either Facebook or Twitter so we can get in contact with our warehouse team and take a look! Alternatively we can message you on here and take a look if you’d like! Tom

3
andewhite
Legend
1 year ago
B
Civilian
b.quiruga
asked in Community Archive.

Bought a SIM only, did not arrive, cancelled the contract, now I've been billed?

Hi @b.quiruga! Have you contacted us on our social media pages as @andewhite has suggested above? If not let us know and we can get in contact here to look into this! Tom

4
Tom
iD Mobile Employee
1 year ago
T
Newbie
Tom GreenacreNewbie
posted in Community Archive.

iPhone 8 broken speaker

Hey @Tom Greenacre! Unfortunately if your device has suffered from physical damage (in this case a broken speaker) you wouldn’t be able to rectify this in the settings, I’d recommend speaking to Apple directly about seeing if they can help with a repair! Tom

13
Tom
iD Mobile Employee
1 year ago
7
Newbie
79mlongNewbie
asked in Getting started with iD.

New SIM didn't come with new number

Hi @79mlong  Has your brother managed to get this sorted out? If not please have them contact us directly so we can grab that phone number! Tom

5
7
Newbie
1 year ago
Ryanomwilkes
Civilian
RyanomwilkesCivilian
asked in Bills, Payments & Charges.

Paid my bill but services are still not restored?

Hi @Jamie Ashton  Have you managed to contact us via the methods mentioned by @andewhite above? Please get in contact so we can look into the account! Tom

31
Kash
iD Mobile Employee
16 days ago
boo1
Newbie
boo1Newbie
asked in Ask a question.

how do i get sms alerts for voicemails

Hey @boo1  Have the above suggestions from @andewhite helped out? We’d recommend those steps and the linked article! Tom

5
boo1
Newbie
1 year ago
Joanna Jacobs
Newbie
Joanna JacobsNewbie
asked in Pay As You Go.

Cost of call fowarding from landline to my mobile

Hi @Joanna Jacobs  I’d recommend the above from @andewhite and contact your landline provider about this to see the possibilities!  Tom

2
Tom
iD Mobile Employee
1 year ago
L
Newbie
Loubie83Newbie
asked in Community Archive.

How do I get in contact about a billing query?

Hi @Loubie83! Have you managed to get through to someone through the platforms @andewhite suggested? If not let us know and we can get in contact on here! Tom

3
Tom
iD Mobile Employee
1 year ago
Holly b
Civilian
Holly bCivilian
asked in Community Archive.

cancel order

Hi @Holly b  Have you managed to get the order returned with the methods @andewhite mentioned above? If you still need help I’d recommend contacting us on the Live Chat or Facebook and Twitter! Tom

3
Tom
iD Mobile Employee
1 year ago
Nicola Williams
Newbie
Nicola WilliamsNewbie
asked in Community Archive.

In Portugal and phone just has a text box saying cant coonect to network. it just stays there and I can’t even turn my phone off.

Hey @Nicola Williams  Glad to hear that the issue has seemingly resolved itself, if you have any future issues please do let us know and we can investigate. Tom

8
Tom
iD Mobile Employee
1 year ago
C
Civilian
callumpwdownesCivilian
asked in Bills, Payments & Charges.

Double charged

Hi @Ben Owram  We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview We’ll see you there. Tom

9
Mohammed
iD Mobile Employee
1 year ago
I
Rookie
Ian2009Rookie
asked in Ask a question.

Sim only monthly - want to upgrade

Hi @Vonnie  With any upgrades we’ll send out a new SIM card, just in case you need one, if you don’t that’s fine! Keep with the one you have and you’ll have a spare lying around, just in case. Tom

12
andewhite
Legend
1 year ago
B
Civilian
BeenCalledWorseCivilian
asked in Community Archive.

Cannot set up a direct debit.

Hi @BeenCalledWorse  Sorry to hear you’re having issues here, as @andewhite suggests I’d recommend getting in contact with the Live Chat team about this! The Facebook and Twitter teams can’t take any banking information over their platforms. Tom

2
Tom
iD Mobile Employee
1 year ago
Derek O Ceallaigh
Civilian
Derek O CeallaighCivilian
asked in Community Archive.

Issues with signal

Hi @Derek O Ceallaigh  Is this a new issue? If so I’d recommend checking out the Three Network Status checker for any outages in your area! If it’s not I’d recommend checking the iD Mobile Coverage checker for the general signal in the area. If both of these show you should be getting in your area and you continue to not get signal please let us know either here, on Facebook, Twitter or our Live Chat and we’ll be able to investigate further! Tom

3
Tom
iD Mobile Employee
1 year ago
D
Civilian
DorcasCivilian
asked in Community Archive.

double charge of Monthly bundle

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview We’ll see you there. Tom

1
Tom
iD Mobile Employee
1 year ago
Derek O Ceallaigh
Civilian
Derek O CeallaighCivilian
posted in Community Archive.

Issues with signal

Sorry to hear you’re having signal issues, @Derek O Ceallaigh. Is this a new issue? If so I’d recommend checking out the Three Network Status checker for any outages in your area! If it’s not I’d recommend checking the iD Mobile Coverage checker for the general signal in the area. If both of these show you should be getting in your area and you continue to not get signal please let us know either here, on Facebook, Twitter or our Live Chat and we’ll be able to investigate further! Tom

1
Tom
iD Mobile Employee
1 year ago
Elli-Mai Davis
Civilian
Elli-Mai DavisCivilian
posted in Community Archive.

Roaming in Turkey

Hey @Elli-Mai Davis  I see @andewhite was kind enough to respond to both posts you made about roaming in Turkey and has provided most of the information we’d give you too. I’d recommend checking out the official page on this! Tom

2
M
Civilian
1 year ago
Elli-Mai Davis
Civilian
Elli-Mai DavisCivilian
posted in Community Archive.

Roaming in Turkey

Hey @Elli-Mai Davis  As detailed in the message above from @andewhite roaming in Turkey will incur extra charges. I’d recommend also checking out our page on this subject for more details! Tom

2
Tom
iD Mobile Employee
1 year ago
Scott Bailey
Newbie
Scott BaileyNewbie
asked in Ask a question.

[REDACTED]

Hi @Scott Bailey  Please refrain from posting your personal details publicly! Do you have a question about something or require support? Tom

2
Tom
iD Mobile Employee
1 year ago
Vanessa Moreira
Newbie
Vanessa MoreiraNewbie
asked in Ask a question.

How to stop paper bills being sent?

Hi @Vanessa Moreira  I’d recommend the above message from @andewhite! You should be able to switch to paperless billing via the iD Mobile App or website! Tom

2
Tom
iD Mobile Employee
1 year ago
M
Newbie
mojtaba7bNewbie
asked in Ask a question.

can't connect id mobile network to pptp vpn server

Okay, have you tried resetting the network settings in your device to see if this could help the connection? Let us know if this helps at all, if not we’ll get in contact with you and see if there’s anything on your account we can change to fix this. Alternatively you’ll be able to contact us via the iD Mobile Live Chat, Facebook or Twitter! Tom

9
Rory
Newbie
1 year ago
Natasha Irvine
Newbie
Natasha IrvineNewbie
asked in Ask a question.

can i request a new sim with different number

Hi @Natasha Irvine  Sorry for your loss, if the account holder has passed away I’d recommend following the article @andewhite linked above. If you are the account holder we’ll be able to change the number and if necessary send out a new SIM card. Let us know if you need any help. Tom

2
Tom
iD Mobile Employee
1 year ago
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