Replies posted by Tom

4535 Replies

R
Newbie
RJ75
asked in Ask a question.

nothing is working.

Hi @Salman114  Are you still having issues with this? It can take a little bit of time for a manual payment to go through and for a bar to lift, however if over 24 hours, we’d need to get in touch and take a look. Tom

13
Tom
iD Mobile Employee
2 hours ago
Conner Hills
Civilian
Conner HillsCivilian
asked in Ask a question.

abroad

Hi @Conner Hills  Since Greece in an inclusive roaming zone, you’ll be able to use your plan like at home. To see how much data you’ll be able to use, please use the fair usage data calculator. https://www.idmobile.co.uk/help-and-advice/eu-roaming/fair-usage-policy Tom

2
Tom
iD Mobile Employee
2 hours ago
C
Newbie
ceebee6ccNewbie
asked in Ask a question.

Migrate from existing Nano SIM to eSim?

Hi @ceebee6cc  You’ll be able to switch from an existing physical SIM card to an eSIM at any time, you’ll need to request a replacement eSIM which can then be activated.  Tom

1
Tom
iD Mobile Employee
2 hours ago
Richard Cattermole
Civilian
Richard CattermoleCivilian
asked in Device & Phone Support

Sim card PUK code

Hi @Richard Cattermole  To lock a SIM card, you’d do this in your device, we’d recommend checking with the manufacturer how to do this. Tom

2
Tom
iD Mobile Employee
2 hours ago
steveTu
Newbie
steveTuNewbie
asked in Ask a question.

Cookie setting pop up

Hi @steveTu  Sorry to see this, using Chrome I don’t see this issue, it may be worth trying other browsers. Tom

4
Tom
iD Mobile Employee
2 hours ago
steveTu
Newbie
steveTuNewbie
asked in Ask a question.

Muliple SIM phone - Can I have two SIMS on different networks?

Hi @steveTu  No worries, let us know if you need anything else. Tom

3
Tom
iD Mobile Employee
3 hours ago
Damion Taylor
Newbie
Damion TaylorNewbie
asked in Ask a question.

no upgrade options on app or website.

Hi @Damion Taylor & @Tracy Hayes-Bradley  I’m sorry to hear this, we are aware of some issues with visibility of upgrades on the app, this is being worked on, apologies for any inconvenience caused. In the meantime, we’d recommend the above from @andewhite and calling the sales team or visiting your local Currys store. Tom

5
Tom
iD Mobile Employee
3 hours ago
Pete Cumberlidge
Newbie
Pete CumberlidgeNewbie
asked in Device & Phone Support

no signal

Hi @Pete Cumberlidge  Unfortunately the iD Mobile coverage checker isn’t 100% correct and is based on approximations, all iD Mobile plans have the option to return in their returns period if you find the coverage isn’t right for you. Please could you let us know the postcode(s) where you’ve had issues? Tom

4
Tom
iD Mobile Employee
3 hours ago
M
Civilian
MDsCivilian

Can never log in to new appNew

Hi @MDs  What happens when you try to log in? Are you sure you’ve registered successfully? We have no plans for compensation for users having issues with the app. Tom

1
Tom
iD Mobile Employee
3 hours ago
J
Newbie
Jm1066Newbie
asked in Ask a question.

data connection drops out

Hi @Jm1066  Sorry to hear this, please could you let us know the full postcode(s) where you have this issue? If you have the same issue wherever you are, it could be an issue with the device, it may be worth trying your SIM in another device. Tom

1
Tom
iD Mobile Employee
3 hours ago
Ian1951
Rookie
Ian1951Rookie
asked in Device & Phone Support

Not receiving OTP abroad

Hi @Ian1951  Sorry to hear this, have you been able to receive these codes while in the UK just fine? Is your bill cap set higher than £0? Tom

11
andewhite
Legend
3 hours ago
S
Newbie
SUNNYFACEHNewbie
asked in Ask a question.

problems with new app

Hi @Marie Nicola  Sorry to hear that, please ensure that your details in all other areas are correct and the same as we would have, the details you gave at purchase. Tom

10
L
Newbie
3 hours ago
Kelly Marie White
Newbie
Kelly Marie WhiteNewbie
asked in Delivery & Returns

I am being charged on a sim plan that i have never used and cancelled within the 14 day cooling off period

Hi @DrB  iD Mobile billing begins upon dispatch, however if you cancel without having received your order, we’d be happy to clear any typically owed balance. We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.  To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.  Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview   We’ll see you there.  Tom

4
Tom
iD Mobile Employee
4 hours ago
S
Newbie
SUNNYFACEHNewbie
asked in Ask a question.

problems with new app

Hi @Lorena62  It sounds like you may have not registered, please try registering to the app. Please ensure that your information entered is the same as we have it. (Surname, date of birth etc) Tom

10
L
Newbie
3 hours ago
D
Deith
asked in Bills & Charges

Change Direct Debit details

Hi @James Colledge  Sorry to hear this, is this in the new iD Mobile app? Have you tried clearing the cache and storage of the app in settings? Tom

9
Tom
iD Mobile Employee
4 hours ago
Adrian Mihail
Newbie
Adrian MihailNewbie
posted in Coverage & Network

very bad signal( i feel scammed)

Hi @Mickgrim  All iD Mobile plans have the option to return early on in the plan if you’re unhappy with the signal. EE have a completely separate and different signal network to Three UK, who we rely on. Please could you let us know your postcode(s) where you’re having issues? How long have you had issues here? Tom

13
Tom
iD Mobile Employee
4 hours ago
Zangel
Newbie
ZangelNewbie
asked in Device & Phone Support

no connection

Hi @Francesca  Sorry to hear this, please could you let us know the postcode(s) where you’re having issues? Do you have issues absolutely everywhere you’ve gone or just in this/these areas? Tom

3
Tom
iD Mobile Employee
4 hours ago
James Frizzle
Civilian
James FrizzleCivilian
asked in Ask a question.

James Frizzle

Hi @James Frizzle  It may take a day or so for upgraded plans to update, is the plan itself unlimited or is the unlimited an add-on applied by our team? If the latter, it may go through your monthly allowance as normal and then the add on. Tom

1
Tom
iD Mobile Employee
4 hours ago
M
Civilian
MrDSCivilian
asked in Ask a question.

Dongle

Hi @MrDS  If you’re using your iD Mobile SIM card in a supported mobile device, you should just be able to start a hotspot and connect other devices to it. We don’t officially support any dongles. Tom

1
Tom
iD Mobile Employee
4 hours ago
J
Civilian
JakeHockCivilian
asked in Pay As You Go

Paid monthly for unlimited data, text and calls. Have data but no text or phone

Hi @JakeHock  There isn’t a dispute between Currys and iD Mobile, they just in store won’t have access to your account directly, the most they can really do is give general advice, provide a replacement SIM or sell you a plan, they can’t make changes to your account and if you are having such issues with your account, you’re best speaking to the network. With this being an upgrade, are you on the same SIM you’ve had previously or using a new one we may have sent? Are your bills paid and up to date? Tom

1
Tom
iD Mobile Employee
4 hours ago
S
Civilian
Scott_lovCivilian
asked in Ask a question.

App update required?

Hi @Scott_lov  Thanks for the help here @andewhite. Tom

3
Tom
iD Mobile Employee
5 hours ago
Tony Bailey
Civilian
Tony BaileyCivilian
asked in Ask a question.

SIM for data

Hi @Tony Bailey  We’d recommend using the SIM card in a supported device so it can receive the SMS sent. Tom

2
Tom
iD Mobile Employee
5 hours ago
allisaidwas
Newbie
allisaidwasNewbie
asked in Device & Phone Support

No 5G in 5G area

Hi @allisaidwas  Okay, taking a look this isn’t a device we officially support generally or for 5G, this likely has an affect on being able to use 5G. https://www.idmobile.co.uk/help-and-advice/approved-handsets  Please could you confirm the full postcode so we can check it? Tom

17
allisaidwas
Newbie
5 hours ago
Nico Kearns
Civilian
Nico KearnsCivilian
asked in Device & Phone Support

Apple Celluar Watch

Hi @Nico Kearns  Unfortunately at this time we do not officially support usage of an eSIM in an Apple Watch, sorry. Tom

2
Tom
iD Mobile Employee
5 hours ago
J
Newbie
JosephKNewbie
asked in Pay As You Go

Legal Action over refund

Hi @JosephK  I’m sorry to hear this, is this credit from a Pay As You Go or credit from a Pay Monthly plan? What is the credit in result of? Tom

2
Tom
iD Mobile Employee
6 hours ago
Terms & Conditions
Why iD Mobile?