Replies posted by Tom

4515 Replies

Peter Eborall
Civilian
Peter EborallCivilian
posted in Device & Phone Support

changing phone number

Hi @Peter Eborall  As long as you have a PAC code from your previous network, you’ll be able to submit it to us to transfer your number from them to us. https://switching.idmobile.co.uk/ Tom

2
Tom
iD Mobile Employee
3 hours ago
V
Rookie
Vicky WattsRookie
asked in Pay As You Go

cant make calls or send texts. when i do it said i have reached my capped limit! i have a reoccuring bundle with unlimited everything. im in the UK and only trying to call UK mobile numbers.

Hi @Vicky Watts  Please note that on the community we aren’t a live chat service and may take some time to respond, for a more instant response, we’d recommend the live chat service. https://www.idmobile.co.uk/live-chat Tom

4
Tom
iD Mobile Employee
3 hours ago
K
Newbie
KehoeNewbie
asked in Ask a question.

No signal for nearly two weeks

Hi @B3000  Taking a look the area of SW4 0HH has a very weak 5G signal, you may get a 5G signal in areas, however 4G looks to be the stronger choice. https://www.idmobile.co.uk/help-and-advice/coverage Tom

5
Tom
iD Mobile Employee
3 hours ago
R
Newbie
roverhowelNewbie
posted in Pay As You Go

Trying to reply to lauren

Hi @roverhowel  Apologies, we’ve followed you on the @iD Support account now, please respond to this account only. Tom

1
Tom
iD Mobile Employee
3 hours ago
B
Newbie
Brian MitchellNewbie
asked in Ask a question.

Unable to register phone

Hi @Brian Mitchell  The phone settings saying your phone number isn’t recognized shouldn’t affect the usage of the actual device, is this a verification code to register to the app you’re unable to get? With a Pay As You Go, you aren’t in a contract and aren’t ‘trapped’ at any stage, you’re not contracted at all. Tom

1
Tom
iD Mobile Employee
3 hours ago
Tony Beamish
Newbie
Tony BeamishNewbie
posted in Ask a question.

Mobile becomes brick within 15 hours of an unauthorised PAC request

Hi @Tony Beamish  Sorry to hear this, I can see we’ve already PM’d you about this and will respond there when possible. If you’re already in contact with another team we’d recommend keeping contact with one team at a time. Tom

1
Tom
iD Mobile Employee
3 hours ago
Sami Coskunsu
Newbie
Sami CoskunsuNewbie
asked in Device & Phone Support

PAC code expired and contract already cancelled, need a new PAC code

Hi @Sami Coskunsu  We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.  To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.  Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview   We’ll see you there.  Tom

1
Tom
iD Mobile Employee
4 hours ago
M
Rookie
Matthew AndrewRookie
asked in Device & Phone Support

oops something went wrong app update version 6.0.3

Hi @Matthew Andrew  Sorry to see this, are you still having this issue? Have you tried clearing the cache and storage of the app? Have you tried reinstalling? At what stage does this happen? Tom

2
M
Rookie
3 hours ago
Martin Haynes
Newbie
Martin HaynesNewbie
asked in Pay As You Go

App dors not work overseas

Hi @Martin Haynes  Sorry to hear this, as we only sell in the UK our app is only available to UK app store users, you may need to change your settings to download the app. Tom

2
Martin Haynes
Newbie
3 hours ago
J
Newbie
jcallinghamNewbie
asked in Device & Phone Support

Daily allowance when roaming

Hi @Slapdash  Thanks for the info, @jcallingham it’s worth checking the above here, it may just be a device setting and nothing to do with your iD Mobile plan itself. Tom

13
Tom
iD Mobile Employee
4 hours ago
lewis1910
Newbie
lewis1910Newbie
asked in Ask a question.

Billed Twice for the Same Period

Hi @lewis1910  Have you been charged the same period for your monthly recurring charge or was this an extra charge in that period? An extra charge may come in a later bill, hence showing an older timeframe. Tom

2
andewhite
Legend
1 day ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Ask a question.

Welcome to the ‘Ask a question’ subforumF.A.Q.

Hi @KeithWM  I can see we’ve been in PMs with you about this where you reported this was fixed. Tom

10140243
A
Newbie
23 hours ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Ask a question.

Welcome to the ‘Ask a question’ subforumF.A.Q.

Hi @Eilanna MacRae  These emails typically take up to 24 hours, have you still not received an email? Tom

10140243
A
Newbie
23 hours ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Ask a question.

Welcome to the ‘Ask a question’ subforumF.A.Q.

Hi @Ally07  You would have received multiple emails after having referred someone and them signing up correctly, are you sure they’ve purchased via your link and gone through the process in the emails properly? Tom

10140243
A
Newbie
23 hours ago
F
Newbie
Federica VaccaNewbie
asked in Device & Phone Support

Phone arrived damaged

Hi @Federica Vacca  We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.  To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.  Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview   We’ll see you there.  Tom

1
Tom
iD Mobile Employee
1 day ago
Chris Bolshaw
Newbie
Chris BolshawNewbie
asked in Ask a question.

ACTUALLY COMMUNICATING WITH A HUMAN

Hi @Chris Bolshaw  You’d be charged rest of world roaming for connecting to a satellite network, this is typically done while on a boat. You’ll be able to chat to the live chat team, after letting the bot what you’d like to chat about so it can route you to an agent. Tom

2
Chris Bolshaw
Newbie
12 hours ago
M
Civilian
MaruanCivilian
asked in Device & Phone Support

Passcode for reactivation not sent

Hi @Maruan  It sounds like you’re trying to register an online account, to activate a replacement SIM card, have you tired the following link? https://my.idmobile.co.uk/activate-sim-outside To register to the app, you’ll need an active SIM card, so we’d recommend activating the SIM card first. Tom

1
Tom
iD Mobile Employee
1 day ago
R
Newbie
RogerP1Newbie
asked in Ask a question.

My next bill payment shows a 3x more than my regilar one?

Hi @RogerP1  We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.  To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.  Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview   We’ll see you there.  Tom

3
Tom
iD Mobile Employee
1 day ago
Vicki Miller
Newbie
Vicki MillerNewbie
posted in Ask a question.

Refer a friend reward not recieved

Hi @Vicki Miller  We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.  To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.  Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview   We’ll see you there.  Tom

3
Tom
iD Mobile Employee
1 day ago
C
Newbie
Coll888Newbie
asked in Ask a question.

network signal is poor - calls drop out

Hi @Coll888  We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.  To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.  Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview   We’ll see you there.  Tom

6
Tom
iD Mobile Employee
1 day ago
Chris Mulligan
Newbie
Chris MulliganNewbie
asked in Ask a question.

sim is a MIFI how do I find my number

Hi @Chris Mulligan  We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.  To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.  Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview   We’ll see you there.  Tom

4
Tom
iD Mobile Employee
1 day ago
I
Newbie
Idris DiblaweNewbie
asked in Ask a question.

outstanding balance

Hi @Idris Diblawe  In this case, it may be worth awaiting the debt collection agency to get in touch to discuss a payment plan. Tom

1
Tom
iD Mobile Employee
1 day ago
S
Newbie
Susan A WalesNewbie
asked in Ask a question.

calling UK from Europe

Hi @Susan A Wales  We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.  To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.  Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview   We’ll see you there.  Tom

16
andewhite
Legend
5 minutes ago
K
Newbie
Kaz 22Newbie
asked in Ask a question.

Billing

Hi @Kaz 22  Okay, what appears to be the issue with your billing? Tom

6
Kash
iD Mobile Employee
9 days ago
N
Newbie
Nan888Newbie
asked in Ask a question.

OTP vreification code not received from Banks after porting my number in

Hi @Nan888  Is it just Tesco Bank you’re not receiving OTP codes from? Other services are fine? Tom

11
Tom
iD Mobile Employee
14 days ago
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