Question

My next bill payment shows a 3x more than my regilar one?

  • 25 April 2024
  • 3 replies
  • 47 views
R
Rank

I've just check my bill for next month and it has leap to £31.**, however, I can't see why?

3 replies

Lauren
Rank
Userlevel 4
Badge

Hi @RogerP1. Have you changed your direct debit date recently? If so, this may be the reason as you will have a longer billing period than usual. More information on that can be found via the link below:

Direct Debit | iD Mobile Network

If you haven’t, just let us know here and we’ll be able to send you a PM to investigate further.

-Lauren

R
Rank

Hi Lauren, no I haven't changed my DD date. The last communication I had from iD Mobile was a email in February to say that my contract was do to end, but I would still be charged £10 pcm out of contract.

Tom
Rank
Userlevel 7
Badge +4

Hi @RogerP1 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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