No signal for nearly two weeks

Hi @Kehoe 

I’m sorry to hear this, please could you let us know the postcode(s) where you’re having these issues?

Does this happen everywhere you go or just certain areas?

Are you able to switch manually to 4G instead of 5G?

Tom

My post code is NG19 6ED, i am not sure how to switch what network i am on its mainly around the house i get 0 signal or strongest i get is 1 bar on 4g. If i turn of wifi when at home my phone just says no signal i have to be outside to get any bars

When im in the city its full solid bars and 5g and at work full 4G.

When i did coverage it says very poor for the bandwith on mast data at home. When i 1st got the phone i had 5g now 0 signal

Hi @Kehoe 

Okay, taking a look the area of NG19 6ED is subject to congestion, Three UK are aware and doing what they can on this, apologies for any inconvenience caused.

https://www.idmobile.co.uk/help-and-advice/coverage

Tom

I am in SW4 0HH and having the same issue - my 5G seems to have completely vanished !!!!

It was great up until just over a week ago...now I walk around the house and so signal anywhere.

Hi @B3000 

Taking a look the area of SW4 0HH has a very weak 5G signal, you may get a 5G signal in areas, however 4G looks to be the stronger choice.

https://www.idmobile.co.uk/help-and-advice/coverage

Tom

Hello Tom thanks for the reply.

On that map you provided, I click on 5G, and is the dark red areas the 5G signal ? Or the other way around ? thx

Hi @B3000 

The dark red areas are the projected stronger areas for 5G, it is worth knowing the coverage checker is an approximation and not always 100% accurate, with the way this looks, I would expect weaker 5G signal generally.

Tom

Hi

This is now beyond a joke i am not even getting 4g as soon as i enter my area its like something is blocking signals as its emergancy signal only even outside !!

Can this please be escilated further by ID network team since its your company i pay. Being told to look at 3 isnt my job.

If it carrys on ill be in touch with a ADR scheme see if they can help.

Its insulting my prices go up but my access at my own primary residence is now 0!!

My postcode is EH22 3FY and have no signal most of the time! What can I do to request this to be fixed?

Hi @Kehoe 

Sorry to hear this, please cold you let us know the postcode(s) you’re having issues in?

How long have you had issues here?

Tom

Hi @Eladio 

Sorry to hear this, the postcode on the iD Mobile coverage status checker brings the following message from Three UK

How long have you had issues here?

Tom

The NG19 6ED area. And sincr the middle of march since i 1st opened this thread its gotten so bad im missing important phone calls and making my phone useless at my primary residence.

I have to walk a good 10 mins from my house yo get 4g. When i 1st got the phone had 5g even inside. It dropped to 4g inside 5 out and now its emergency calls only!

When i check my coverage it just says they are working on it and have been since my OG post.

Not really acceptable when we are paying for a service we cannot access

Hi @Kehoe,

Welcome to the Community!

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

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Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Kash

Hi @Tom 

The issue is still here, after a month of very low or no signal in the area, and not only my device, my wife's device, also with ID mobile, is experiencing the same issue. 4G or 5G are the same... We are paying for a contract that does not let us use our mobiles in our own home. How can I file a formal complaint?