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no upgrade options on app or website.

Damion Taylor
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 Contributor

Hi, 

 

I've been due an upgrade since 14/04/24. I've been trying to do this but have no upgrade option either on the App or when I log in to the Web page.

I've previously managed this effortlessly but now the process seems unnecessarily, intentionally?, obscure.

Initially the App was undergoing an update and access was not possible. Now all upgrade options are gone.

At the moment I am paying for a plan that includes the cost of a phone I own which is unacceptable.

What's going on?

Best answer by andewhite

Damion Taylor wrote:

Does anyone at ID mobile monitor this?

A response would be nice.

An alternative to online is checking your upgrade options with iD Mobile sales, @Damion Taylor. 

Contact their sales team on 020 7139 1397, between 9am - 6pm.

 

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9 replies

Tracy Hayes-Bradley
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I'm having this same issue.

Seriously thinking about moving from ID 

Damion Taylor
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Damion Taylor
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  • April 30, 2024

Does anyone at ID mobile monitor this?

A response would be nice.

andewhite
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Tracy Hayes-Bradley wrote:

I'm having this same issue.

Seriously thinking about moving from ID 

 Have you spoken with iD sales team regarding your upgrade options, @Tracy Hayes-Bradley?

Forum member (non-iD).
andewhite
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  • April 30, 2024
Damion Taylor wrote:

Does anyone at ID mobile monitor this?

A response would be nice.

An alternative to online is checking your upgrade options with iD Mobile sales, @Damion Taylor. 

Contact their sales team on 020 7139 1397, between 9am - 6pm.

 

Forum member (non-iD).
Tom
iD Mobile Employee
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  • May 2, 2024

Hi @Damion Taylor & @Tracy Hayes-Bradley 

 

I’m sorry to hear this, we are aware of some issues with visibility of upgrades on the app, this is being worked on, apologies for any inconvenience caused.

 

In the meantime, we’d recommend the above from @andewhite and calling the sales team or visiting your local Currys store.

 

Tom

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Damion Taylor
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  • May 3, 2024

Resolved by spending an hour on the phone with the sales team.

Kash
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  • May 4, 2024

Hi @Damion Taylor,

Glad to hear that your issue is resolved.

If you require further assistance, please let us know.

 

Kash

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Jonno56
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  • Jonno56
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  • May 23, 2024

Same issue here! Received email today telling me to click the links to view deals but there are no deals!!

 

If this issue has been ongoing for a month, why continue to send emails to customers and frustrate them when they waste time trying to keep their business with you??

I’m not going into Currys and certainly not spending an hour on the phone!

Kash
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  • May 28, 2024

Hi @Jonno56,

Welcome to the Community!

Unfortunately as it’s sales related we are unable to advise further as you’ll need to contact our dedicated Sales Team.

Sorry for any inconvenience caused.

 

Kash

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