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Phone keeps cutting out! Not happy and want to cancel contract

  • 16 January 2024
  • 9 replies
  • 528 views

Mel Jones
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 Contributor

Fed up of not being able to speak to anyone.  Keep losing people in mid conversation.  Really not happy when I am trying to speak to medical professionals!

Best answer by andewhite

Mel Jones wrote:

My phone is persistently cutting out in mid conversation and driving me mad.  My day has been made totally impossible so what is going on with the network coverage?

 

Melanie Jones

 

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9 replies

Mel Jones
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  • 3 replies
  • January 16, 2024

My phone is persistently cutting out in mid conversation and driving me mad.  My day has been made totally impossible so what is going on with the network coverage?

 

Melanie Jones


andewhite
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  • Answer
  • January 16, 2024
Mel Jones wrote:

My phone is persistently cutting out in mid conversation and driving me mad.  My day has been made totally impossible so what is going on with the network coverage?

 

Melanie Jones

 


Mel Jones
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  • Author
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  • 3 replies
  • January 16, 2024

Thank you for the update.  Very annoying!!!


Alex Ward
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  • 4 replies
  • January 16, 2024

So now the issue has been identified how long till it’s fixed and we can use our phones properly again please?!? 
 

it has been a huge inconvenience past week! Gone on a long time! Effects work, medical calls and family contact!


Jack Dalton1502
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 Contributor

I have this exact same issue. Use my phone for work. Can’t call anyone and it’s been dropping all day.

 

i can’t even call id to cancel my contract! Says I can’t call


Alex Ward
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  • 4 replies
  • January 16, 2024

Ive seen an another community chat with same issues a member got through to live chat and they state issue has been found and to please allow 24-48 hours for issue to be resolved :/ 

 


Lauren
iD Mobile Employee
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  • iD Mobile Employee
  • 438 replies
  • January 17, 2024

Hi @Mel Jones, We can appreciate the frustration with this. We’re aware that there was an outage yesterday in which customers received the error 'your network doesn't allow access to this number' mid call. This has now been resolved. Services should now be working as normal. 

-Lauren


  • New
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  • 3 replies
  • November 21, 2024

Same i have no gas supply trying to resolve issue but call keeps cutting out .


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 7223 replies
  • November 22, 2024

Hi ​@Stephlat 

 

This was in relation to an outage in January, it is no longer ongoing.

 

At what stage does the call cut out? How are texts and data?

 

Does this issue happen on all calls or just some?

 

Tom


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