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✅ Resolved: Email one-time passcodes are not working for some users.

3 days ago

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iD Mobile

started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...

iD Mobile

started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...

4976 Topics

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Recent feedback. Most views Newest first

Toffee1963

asked in Ask a question.

How to keep my current sim only plan?

I want to keep my current sim only plan?

1 year ago

Stokie10Newbie

asked in Ask a question.

i need a puk code

I had 2 sims for 2 phones.I need a puk code for the other SIM card

1 year ago

PrivsNewbie

asked in Ask a question.

MoiNewbie

asked in Ask a question.

Mistake with additional data

I mistakenly bought extra data! Is there a way of cancelling? I'm doing this immediately after finding out I'd miss-read the amount remaining!

1 year ago

Filinbe SporriotNewbie

asked in Ask a question.

PAC code not working

Switching from Virgin Mobile and cannot port my number over. Details are correct.1. Tried different browsers2. Submitted my surname in CAPS as advised elsewhere.Never had a problem with porting to other networks. All seems a bit Mickey Mouse, particularly as the customer responses seem to take a number of days.Error got:"We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again"

1 year ago

Oliwia KluczynskaNewbie

posted in Ask a question.

email

Hi, I contacted you because I put wrong email.

1 year ago

Liz1234Newbie

asked in Ask a question.

When does my contract start?

I have just ordered a 30 day rolling contract sim from iD mobile, but have requested for my PAC transfer date to be the 16th may (as this is the last date of my old contract). Will my iD contract start now, or on 16th may?

1 year ago

jelkinNewbie

asked in Ask a question.

ugrade

My account says I’m eligible for upgrade from 9 May and I was wondering what this entails?

1 year ago

tnst89Newbie

posted in Ask a question.

We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again.

Hi, I want to keep my old number and already have a subscription with IDmobile. Trying to submit the PAC and not sure what is wrong, as the details I have inserted should be correct. Please advise. Kind regards, Nicole

1 year ago

Jason ReidNewbie

posted in Ask a question.

i would like a new number but keep keep my current plan

I would like a new phone number but keep my current plan

1 year ago

Shahbaz IqbalNewbie

posted in Ask a question.

sim not working

My sim not working even I didn’t make I’d mobile app account please contact me on REMOVED

1 year ago

David BucklandNewbie

asked in Ask a question.

overcharged for premium texts

After 10years SIM only direct debit, emergency only phone at 6 pounds a month. This month was charged 26pounds, Impossible to get to a human, went to Curry's they tried calling a 4 digit number to stop it? No response so informed us to go to bank, Bank said scam refunded overcharged amount. ID send message saying account suspended although money still deducted for SIM card. We are pensioners don't have clue what they are up to something about 1.50 a call for SMS or SMS. 10 years at 6 pound a month fine but when it goes wrong thank God the back were quick to respond. Now with no human to talk to were obliged to contact the ombudsman.

1 year ago

John MastersNewbie

posted in Ask a question.

Accessing iD Account

I am trying to access my iD Account, but I can’t remember my mobile number and the phone is lost in the house somewhere. Every attempt to access this requests the phone number, including various telephone numbers I have tried.How do I access my id Account without my mobile number!!??

1 year ago

ruthmeekingsCivilian

asked in Ask a question.

Can't register on app

I am unable to login and register on the app because it says my details are wrong

1 year ago

Dom PowellNewbie

asked in Ask a question.

bill query

My bill is £41.99 but for some reason £71 is coming out of my bank tomorrow and I don’t know why?

1 year ago

AndyP78Newbie

asked in Ask a question.

can’t register as id phone number not recognised

Received my new SIM card and email with invoice showing my ID number. But when I try to register on the app, it says the number is not recognised. And if I put the sim in my phone, there is no service like it’s not been activated.

1 year ago

David DyerNewbie

asked in Ask a question.

Roaming in St Lucia

Please can anyone advise how much it will cost to use my mobile in St Lucia? Calls, Texts and Data please.

1 year ago

Carl NolanNewbie

asked in Ask a question.

wrong number

Not on every call or every text the number from the sim on the new phone shows. I transferred my old number.Also, I can't donate to any charities even with a £30 cap

1 year ago

Emily AdamsonNewbie

asked in Ask a question.

Charges to my account

I have been charged £27 as opposed to £16 for my phone bill this month. Can this please be explained?

1 year ago

Ola OyedepoCivilian

posted in Ask a question.

How Do I Stay Connected Outside the Inclsuive Roaming Countries?

Hi, I am scheduled to travel to a country that is not on list of inclusive roaming (1 & 2). How do i ensure i stay connected and can receive calls?

1 year ago

Page 166 / 200

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