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overcharged for premium texts

  • 2 May 2023
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David Buckland
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After 10years SIM only direct debit,  emergency only phone at 6 pounds a month. This month was charged 26pounds, Impossible to get to a human,  went to Curry's they tried calling a 4 digit number to stop it? No response so informed us to go to bank,  Bank said scam refunded overcharged amount. ID send message saying account suspended although money still deducted for SIM card. We are pensioners don't have clue what they are up to something about 1.50 a call for SMS or SMS. 10 years at 6 pound a month fine  but when it goes wrong thank God the back were quick to respond. Now with no human to talk to were obliged to contact the ombudsman. 

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Best answer by Mohammed 3 May 2023, 14:59

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Mohammed
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Hey @David Buckland,

Thanks for contacting us here and sorry to hear you are having issues with Premium Text Subscriptions.

iD Mobile is not able to provide a refund for these charges as the text subscriptions are signed up to from the user end and not by the network.

We're unable to stop these or unsubscribe you to these from our end. In most cases, you will need to text STOP to the number to stop the subscription. Doing so may incur a further charge for sending the text, however, it should stop any further communication from them.

If you did not sign up to this subscription yourself and believe you have been scammed, we'd urge you to first contact the company directly to obtain a refund (and be removed from their mailing lists).

There's a regulatory body called the Phone-paid Services Authority (PSA) who regulate these companies. You can use their website at https://psauthority.org.uk to locate the information about the company. If you've already contacted the company and failed to retrieve a resolution, you can make a complaint via PSA directly. 

Please also see the following article which refers to this type of situation: https://www.which.co.uk/consumer-rights/advice/im-being-charged-for-unwanted-premium-rate-text-messages it may provide some further insight into these types of subscriptions.

Mohammed

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