Device & Phone Support

All the latest news, tips and tricks for Android devices

  • 2,060 Topics
  • 9,054 Replies

2060 Topics

Adrian Settle
Civilian
Adrian Settle
asked in Device & Phone Support

Keeping my number

My No has not changed over to my old one which is [REDACTED]

3
Lauren
iD Mobile Employee
11 months ago
H
Civilian
HamSoloCivilian
asked in Device & Phone Support

s23 Ultra Dual Sim

Morning,I have just ordered my new IDmobile contract with the S23 Ultra but am struggling to find which model they send out: is it the Dual nano sim with two physical SIMS or the model with one physical SIM and one Esim? Thanks

3
Tom
iD Mobile Employee
1 year ago
C
Newbie
chrisisbdNewbie
asked in Device & Phone Support

Incoming call costs in Australia

How much does it cost to receive calls in Australia? 

3
Mohammed
iD Mobile Employee
11 months ago
Rupinder Rai
Civilian
Rupinder RaiCivilian
posted in Device & Phone Support

upgrade

Hi I upgraded today received an email confirmation about my order then received another email saying order cancelled because it a duplicate order? What’s that mean?

3
Tom
iD Mobile Employee
11 months ago
K
Newbie
Kashaayan786Newbie
asked in Device & Phone Support

sim care

I have spent over 5 hours today trying to have a basic conversation via live chat to no avail and lots of frustration.I have received my new phone and some today (new contract) however cannot get network (other dimes working fine!) I’ve tried the cleaning / flight mode suggestions. Clearly the SIM card is faulty and I require a replacement.when I try registering for an account or providing my pac code in the form it says my details don’t match! So the phone number on the invoice is incorrect. I now can’t get past security via live chat nor register for an account or do anything!  can someone urgently resolve this by telling me what my actual new mobile number is and also get me a replacement sim ordered urgently before I have to cancel the contract and escalate the poor service

3
Tom
iD Mobile Employee
1 year ago
H
Newbie
HiVizNinjaNewbie
asked in Device & Phone Support

IMSI

Hi, I need access to my IMSI. But I can't get access to it with an unrooted Android 10 phone. Can IDMobile provide me with it?

3
Tom
iD Mobile Employee
11 months ago
C
Newbie
chrisisbdNewbie
asked in Device & Phone Support

Can one block calls but allow SMS?

We have a phone (a Samsung A10, I think) with a pay monthly idmobile SIM. Is it possible to block (incoming calls) but still allow incoming SMS?  This would be very handy when in ‘expensive’ countries where incoming calls cost a lot but SMS is still free.  Further to this is it possible to customise the message that callers will receive to give them alternative ways to communicate? 

3
Tom
iD Mobile Employee
11 months ago
Murray667
Newbie
Murray667Newbie
asked in Device & Phone Support

consult my administrator?

Hi, I received my SIM yesterday and have attempted to submit my PAC code from my previous supplier but I just get a web page with an error stating I need to contact my administrator.I tried it last night and got the same error both on mobile and WiFi.I've been getting it on other idmobile webpages too like live chat.Anyone else getting this? 

3
Mohammed
iD Mobile Employee
10 months ago
C
Newbie
CabzcabzeNewbie
asked in Device & Phone Support

manager hasn’t got back to me, need purchase proof

I need proof of my phone purchase including confirmation of the IMEI number, purchase date and price and your VAT number. I requested this on Live Chat on Friday and the agent said a manager would be in contact to provide me with this information but I have not received anything yet and cannot get on Live Chat again until Friday 

3
Mohammed
iD Mobile Employee
11 months ago
J
Newbie
JoeleNewbie
asked in Device & Phone Support

issues with keeping my old number

Hi guys,my old phone number was suppose to be transferred today, according to the ID email I received when I signed up. this didn’t happen yet. I activated my account, downloaded the app and also tried to follow the “switching process through PAC” (which didn’t go through). Any idea how long it takes? it says 24h but mine was due today and nothing has happen yet.thanks for the support  

3
Mohammed
iD Mobile Employee
11 months ago
J
Newbie
JulesEatwellNewbie
asked in Device & Phone Support

sim card not available

I’ve got an error on my phone saying that there is no SIM card, ive tried restarting the phone, putting it in to airplane mode and have tried putting the sim in a different phone but it didn’t work in that one either.  this is the third time it’s happened today, the other time it fixed itself after I restarted the phone, but I’ve done everything multiple times now and it’s still not working.  please could someone advise? 

3
Mohammed
iD Mobile Employee
10 months ago
E
Newbie
Emmaj182Newbie
asked in Device & Phone Support

Transferring mobile number Issues

Received a text - Hi - good news! Your number has switched to iD Mobile, and your account with your previous provider has been disconnected. Please restart your phone before continuing. Having issues with your phone or service after switching? No worries - you may need to update your settings. Done all of the suggested fixes. However, under my messages, the id mobile number is still showing rather than the number I transferred.  Still can’t send text messages. 

3
Tom
iD Mobile Employee
10 months ago
Jason Taylor
Newbie
Jason TaylorNewbie
asked in Device & Phone Support

my internet not working since moving to unlimited

My Internet has been terrible since I switched to unlimited, there's nothing happening to the service in my area as it says its good?

3
Mohammed
iD Mobile Employee
10 months ago
G
Newbie
Georgina ThomasNewbie
asked in Device & Phone Support

data/service not working AGAIN

Honestly, since I’ve taken out this contract I haven’t been able to use my service or data properly without interruptions. When I call someone or if they call me and I am at home, it just goes blank, I cannot hear the caller nor can they hear me. Same with my 4/5G. Nothing works. It is absolutely awful for £62 per month 

3
Mohammed
iD Mobile Employee
11 months ago
archieclare
Newbie
archieclareNewbie
posted in Device & Phone Support

Interesting and sad ID situation

Customer service You will need your iD customer service pin handy. This is a 4-digit number that can be found under the My Account section in the iD App or online. Please ensure you enter the correct information as this will be used to identify you if you speak to an agent. Your first name?   john Your iD Mobile Number e.g. 07xxxxxxxxx?   new plan I'll transfer you to a member of our Live Chat team.   You are now being transferred to a live agent. You’re in a queue to speak to a member of the iD mobile chat team. We’ll be with you as soon as possible.   Thanks for waiting - we know you're there and we'll be with you soon. Your estimated wait time is 13.   Agent 'C' has joined the chat Welcome to ID Mobile John, you are through to Courtney, I’m just going to have a quick read through your chat history. Kindly just bare with me for a moment.   i had an ID plan a long time ago but was going to rejoin but could not as only want a single

3
Tom
iD Mobile Employee
11 months ago
M
Newbie
mandycarlingNewbie
asked in Device & Phone Support

proofs of ownership and purchase

I need proofs of purchase and usage and I can't seem to access the live chat 

3
Mohammed
iD Mobile Employee
1 year ago
Diane Lesley Baverstock
Newbie
Diane Lesley BaverstockNewbie
posted in Device & Phone Support

d/d unexplained

i dont have an account with you but yesterday £34.99 wsas taken from my bank account can you explain why please ?

3
Kash
iD Mobile Employee
1 year ago
Andytaylors1
Newbie
Andytaylors1Newbie
asked in Device & Phone Support

forgot pin

I have forgotten my screen lock pin 4 digits how can I fix 

3
Tom
iD Mobile Employee
10 months ago
Naomi Hennessy
Newbie
Naomi HennessyNewbie
asked in Device & Phone Support

Upgrade Phone not arrived!

I placed my order on Tuesday 18th April and had a confirmation of order but no despatch email. The phone is yet to arrive. How do I chase this please?

3
Kash
iD Mobile Employee
1 year ago
S
Civilian
SDF1996Civilian
asked in Device & Phone Support

Error sending messages that could result in extra charges

Multiple times I have tried to send messages to reputable numbers that give a notification saying they’could result in extra charges’. After approving this notification, and trying to send the message I get a notification that says ’Couldnt send message’.I have checked all phone settings that could prevent these messages from sending. Is there a setting that I need to change through ID mobile?

3
Tom
iD Mobile Employee
11 months ago
G
Newbie
grcplasNewbie
asked in Device & Phone Support

unable to tether (3 different) laptops whilst in the uk and with enough date leftk

See my question above. Very annoyed.

3
Tom
iD Mobile Employee
11 months ago
S
Newbie
sadie456Newbie
asked in Device & Phone Support

ID contact number doesnt work

I need to pay my final bill and cancel my contract but every time I ring any ID contact number, it says that the number is no longer ‘in use’ and so I cannot pay and cancel. Why do none of the contact numbers work and I cannot use livechat ?

3
Kash
iD Mobile Employee
3 months ago
A
Newbie
AJENewbie
asked in Device & Phone Support

Live Chat not working..so how do we contact you?

Can’t contact you through Live Chat, phone, email. I don’t use FB or Twitter. The people in my local Currys can’t even log in to their systems to give me a new SIM card. Please can you get in touch and try to activate my SIM. I’m switching from EE but I’ll switch back if I can’t get my SIM working very quickly..Thank you  

3
Kash
iD Mobile Employee
10 months ago
K
Civilian
Kai20Civilian
asked in Device & Phone Support

Order SIM card online but not delivered

Hello!! It’s been 7 days Web order SIM card but no further updates. 

3
Lauren
iD Mobile Employee
11 months ago
Rachel Synes
Newbie
Rachel SynesNewbie
asked in Device & Phone Support

coverage is poor

I do not have any coverage! I ca b hardly use my phone! 

3
Mohammed
iD Mobile Employee
1 year ago
Terms & Conditions
Why iD Mobile?