Device & Phone Support

All the latest news, tips and tricks for Android devices

  • 2,065 Topics
  • 9,087 Replies

2065 Topics

Mark Routledge
Newbie
Mark RoutledgeNewbie
asked in Device & Phone Support

sim card

Hi I upgraded my monthly contract to increase data. I was expecting this to show up in my allowances but instead I was sent a new sim card. Do I need to do this

9
Kash
iD Mobile Employee
6 months ago
M
Newbie
M_uNewbie
asked in Device & Phone Support

notice to cancel contract

Hi does anyone know how I put in a notice to cancel my contract ? I still have 3 months left but I would like to put the request in now in advance I find the network coverage with this provider terrible. I was also wondering if my phone is unlocked so that I am able to use another providers sim in my phone once my contract has come to an end 

4
Kash
iD Mobile Employee
6 months ago
Amy Reid
Newbie
Amy ReidNewbie
asked in Device & Phone Support

switching to ID

Do I use my old SIM card with existing number until it stops working and then put in my new sim? or use new sim n number until it transfers over??

1
Tom
iD Mobile Employee
6 months ago
Suzie carter
Newbie
Suzie carterNewbie
posted in Device & Phone Support

can't upgrade

I cant upgrade and on my account it says i dont have a direct debit set up 

1
Tom
iD Mobile Employee
6 months ago
Kirsty Mc
Civilian
Kirsty McCivilian
asked in Device & Phone Support

Overcharging on bill and can't access my account

I am having real problems and had I known I could not speak to someone over the phone I would not have taken out this contract I have spent so much time unsuccessfully searching for answers - scrolling through information that does not relate and is not tailored to my problem. First of all I am being overcharged on my billing - I paid a substantial initial outlay so I had a reduced monthly fee but you are overcharging me. The second issue is I can’t access my account so there must be something I have entered incorrectly. I tried to change my password but then it asks security questions that I am answering correctly but it is saying they are incorrect. It is absolutely infuriating so now I am on this thing trying to get this sorted out which is absolutely ridiculous. Can someone from ID Mobile ring me? 

2
Tom
iD Mobile Employee
6 months ago
Alex Johnston
Newbie
Alex JohnstonNewbie
asked in Device & Phone Support

Lost Phone now Found and needs unblocking

Phone went missing so blocked it.Can't get through to unblock via phone number and live chat also not working properly?Any ideas.AJ

1
Kash
iD Mobile Employee
6 months ago
Issey Docherty
Newbie
Issey DochertyNewbie
asked in Device & Phone Support

sim card not delivered

I got a contract with ID and received my new phone next day. But I am still waiting for a sim card leaving me with no access to the internet. But without the sim card I can't do anything . Please help 

2
Kash
iD Mobile Employee
6 months ago
B
Rookie
BlandyRookie
asked in Device & Phone Support

WiFi calling on Pixel 7

How do I use WiFi calling on my ID Mobile Pixel 7? The cellular signal is awful in my house.I bought a Pixel 7 from ID Mobile, have selected WiFi calling in the settings, but no calls are made via WiFi.The Pixel 7 does not appear in the supported WiFi calling phones supported list on the ID mobile self help section.Searching the internet and this forum suggest that ID mobile need to specifically whitelist the pixel 7 for WiFi calling on their own systems. 

19
B
Civilian
23 days ago
J
Newbie
jbowsherNewbie
asked in Device & Phone Support

CGNAT

Will the iD one sim card allow inbound traffic to be initiated on a specified port that is assigned to me mobile/router?.  Basically if I have a email server listeding on prt 465 or 567 will it work or does iD mobile use CGNAT that will cause a problem with the email MX set to the IP assigned to my connection.

3
andewhite
Legend
6 months ago
Nikki Brightey
Newbie
Nikki BrighteyNewbie
asked in Device & Phone Support

Do the upgrade deals change ?

Do the pre chosen upgrade deals change at all ? So if I leave upgrading for a month or two will different phones and offers appear on my online account?

1
Kash
iD Mobile Employee
6 months ago
Jessica George
Newbie
Jessica GeorgeNewbie
asked in Device & Phone Support

Unable to contact Live Chat

Hi please can somebody help me I have tried the live chat but it’s telling me it’s unavailable and can’t seem to find a number to contact customer service I need to speak to someone asap thank you it’s about my phone sim contract 

1
Kash
iD Mobile Employee
6 months ago
Guy Milner
Newbie
Guy MilnerNewbie
asked in Device & Phone Support

All my details are wrong so cant transfer puk or register?

The problem I think may be with ID Mobile as I think my details are correct.  So I can't use my iPhone,  Cant transfer put or can't even register. So what can I do?  What am I paying for?   Please help?

1
Kash
iD Mobile Employee
6 months ago
I
Newbie
IParkNewbie
asked in Device & Phone Support

promotion code to apply after the order

Hi there,I couldn’t add the £10 off when the order was placed.IDM10OFFIs it possible to add the code without cancelling the order?The order red is 129278435.Regards, Ilhwan

1
Kash
iD Mobile Employee
6 months ago
D
Newbie
DomPNewbie
asked in Device & Phone Support

Free Galaxy Buds 2 claim with purchase being refused

I’ve seen some very helpful answers for other users asking similar questions with screenshots.I bought the 512 gb galaxy s23 ultra model on 11/09/23 (£445 upfront then £36.99 a month, unlimited data tariff). Does any body happen to remember of have a screenshot of whether this was eligible for the offer. (ID seem to be saying no, but not sure if I’m just being fobbed off !)

3
andewhite
Legend
6 months ago
Z
Newbie
Zoeeee92Newbie
asked in Device & Phone Support

Mobile Data Not Working

Since yesterday, I have noticed that my mobile data is not working and can only use online apps when connected to wifi.I understand there was a storm in the UK this week but my husband also is ID network and his is working fine.Post codes and phones are fine - as always worked fine before.What can I do to get mobile data working again?

1
Tom
iD Mobile Employee
6 months ago
Dan Robert
Newbie
Dan RobertNewbie
asked in Device & Phone Support

no transaction number

I got my new phone and ID mobile sim from Mobiles.co.uk, I have a PAC code from Vodafone but I don’t have a transaction number. What can I do as I want to keep my old number that I’ve had for over 10 years.

1
Tom
iD Mobile Employee
6 months ago
nicksymes
Newbie
nicksymesNewbie
asked in Device & Phone Support

Currys gift voucher not received

I have received a gift voucher for joining ID mobile but I referred my daughter who hasn't received her voucher for joining. You've dealt with my partner who has received hers for joining but not for referring me. As I've received mine for joining but not for referring my daughter and she had received nothing. Kash was dealing with my partner. 

1
Kash
iD Mobile Employee
6 months ago
L
Newbie
Lucie28Newbie
asked in Device & Phone Support

Proof of usage needed urgently

Need proof of usage ASAP 

2
Kash
iD Mobile Employee
6 months ago
Kathleen McCullough
Newbie
Kathleen McCulloughNewbie
asked in Device & Phone Support

No signal in my area

Over the last couple of months I am unable to make/receive calls in my home. (BT20) Can I cancel my contract? 

4
Kash
iD Mobile Employee
6 months ago
kat73
Newbie
kat73Newbie
posted in Device & Phone Support

phone upgrade

I have upgraded my contract, however I wanted to continue with previous contract (SIM contract only) and have the new contract as a second phone. I have received the phone but does not a SIM card. How can I have a second SIM from this new contract?

1
Kash
iD Mobile Employee
6 months ago
BHAVSMAH
Newbie
BHAVSMAHNewbie
posted in Device & Phone Support

Porting in Issue and Incoming not working

Recently i bought iPhone in contract with ID mobile network and on receipt we requested for Port in of the running number on 10-Oct and since then incoming calls not working yet. We reached out ID mobile multiple time despite of great difficulty to reach them (as profile/app setting not done yet and can’t be setup with ongoing issue) and learnt that it's due to split port in where only outgoing service only is ported in. This is on for last 10 days and everytime we reach out to customer care they give 48 hrs SLA but no resolution. Even i reached out to their complaints team which isn't responding or providing clear ETA, updates on Issue. On repeatedly asking to complaints team, how long do i need to wait and what’s the next step, there is no clear step provided.  We are lost with not direction, visibility on ongoing issue how long will it take to resolve. The support from ID mobile customer care and complaints team is not helping. Need your guidance on how to esclate this issue further

3
Kash
iD Mobile Employee
6 months ago
Colonel888
Rookie
Colonel888Rookie
asked in Device & Phone Support

Handset / airtime Costs

Is there any way for me to get confirmation of the Handset portion of my contract? I’m sure I’m not the first person to ask as Insurers need the cost of the device when purchased and Airtime isn’t covered.Thanks for any help!

11
Colonel888
Rookie
6 months ago
Lisa Thompson
Newbie
Lisa ThompsonNewbie
asked in Device & Phone Support

Keeping my number

Hi. Can you help me please? I’m currently on a ID mobile SIM only contract (with a very old iPhone), so I recently purchased a new phone/sim contract online for ID mobile. I need to move my number, but want to be sure I follow the right process. Could you advise the best way to do it please? Thanks

3
Kash
iD Mobile Employee
6 months ago
Jessica Brancato
Newbie
Jessica BrancatoNewbie
asked in Device & Phone Support

Issue with porting and file exchange!!

Hi All,just wanted to check if anyone has had the same/similar experience to mine. I have requested to port my number from my previous provider, obtained the PAC code and submitted the form. IDMobile says they are still waiting some file exchange that needs to be submitted by the previous provider. I have contacted them and they said that my number has already been ported out and there’s nothing else left on their side to do. Basically I am now stuck between IDmobile and the previous provider telling me different things and I am not sure what to do.I just need my old number to be ported in ID Mobile and that’s it!!Has any of you experience any issues when porting out/in your old number?Thanks! 

18
Tom
iD Mobile Employee
5 months ago
Jessica Brancato
Newbie
Jessica BrancatoNewbie
asked in Device & Phone Support

Still awaiting my number to be transferred to IDMobile

Hi All,just wanted to check if anyone has had the same/similar experience to mine. I have requested to port my number from my previous provider, obtained the PAC code and submitted the form. IDMobile says they are still waiting some file exchange that needs to be submitted by the previous provider. I have contacted them and they said that my number has already been ported out and there’s nothing else left on their side to do. Basically I am now stuck between IDmobile and the previous provider telling me different things and I am not sure what to do.I just need my old number to be ported in ID Mobile and that’s it!!Has any of you experience any issues when porting out/in your old number?Thanks! 

9
Tom
iD Mobile Employee
5 months ago
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