Device & Phone Support

All the latest news, tips and tricks for Android devices

  • 2,066 Topics
  • 9,091 Replies

2066 Topics

T
Newbie
TecstarNewbie
asked in Device & Phone Support

Cant access voicemail - definitely iD Mobile issue

I can connect to the voicemail service but when I type the keys to enter my pin or any commands they are not registered.  I am using an iPhone 12 and I know it’s not my phone as other services I have tried work. The iD mobile voicemail system is not detecting the key tones.  Is anyone else experiencing this?

25
Tom
iD Mobile Employee
6 months ago
F
Newbie
FAH QNewbie
asked in Device & Phone Support

Cannot register online account - how to cancel ID mobile contract

Hello friends :DA few weeks back, I set up direct debit for ID mobile rolling monthly account to try out the service as it seemed to be slightly too cheap to be true. I have been unable to register an online account because the page is broken (and always reads right to left, partially in Hindi for some reason) after trying it on the most recent stable desktop releases of firefox, chrome and brave, as well as the most recent android release of chromium. The SIM card did actually arrive after a couple of weeks, but at this point I have zero intention of using it or ID mobile’s services.I have cancelled my direct debit from the bank end but cannot do anything to cancel my monthly rolling contract with ID because it is not possible to register the online account. ID are now sending mildly threatening emails about harming my credit rating because I cancelled the direct debit. Please could an ID representative advise how to end my contract without access to an online account.

6
Kash
iD Mobile Employee
4 months ago
G
Newbie
goffchrisNewbie
asked in Device & Phone Support

MMS charged over WiFi?

I am using the Messages app on iPhone, and I sent an image to another iCloud user while connected to WiFi. It seems I was charged 55p for this by ID.  I don’t understand why I would be charged for this if it did not even travel over the ID network. I can understand if I did this over the 4G or 5G network, but this seems like a robbery to me.

2
Lauren
iD Mobile Employee
6 months ago
Luke Hatch
Newbie
Luke HatchNewbie
posted in Device & Phone Support

google pixel 8 pro

Just pre ordered the new Google phone but I can't check the order on my app and the £99 upfront cost fee hasn't been taken ? This is an upgrade as my current contract finishes this month  Any help or info appreciatedThanks everyone 

3
Kash
iD Mobile Employee
6 months ago
Immy1894
Newbie
Immy1894Newbie
asked in Device & Phone Support

Just placed an order but I need my new ID mobile number to use the PAC code. didnt let me add it at checkout

Help  I ordered a new phone contract that was processed but I don't have the new iD mobile number and I need to to use my PAC code that runs out soon!

2
Kash
iD Mobile Employee
6 months ago
Boo Hoo
Civilian
Boo HooCivilian
asked in Device & Phone Support

Switching from Three to ID Mobile still not happened after 24 hours of Pac code being used

Switching from Three to ID Mobile still not happened after 24 hours of Pac code being used

1
Kash
iD Mobile Employee
6 months ago
L
Newbie
Lucie28Newbie
asked in Device & Phone Support

Need my proof of usage for an insurance

Hiya I need to find out how to get sent my proof of usage

1
Kash
iD Mobile Employee
6 months ago
Sheyi Adelasoye
Newbie
Sheyi AdelasoyeNewbie
asked in Device & Phone Support

No sound when making a video call on whatsapp

There’s no sound when making a video call on WhatsApp. I joined about a week ago so not a  particularly good start… I’ve also noticed that a couple  of my conversations have been cut off too. 

3
Kash
iD Mobile Employee
6 months ago
Liam Gardner
Newbie
Liam GardnerNewbie
asked in Device & Phone Support

Voicemail keypad isn’t working

After a few issues using my voicemail abroad (namely it constantly telling me my PIN was wrong and me having to reset it everytime I got a voicemail) I'm now stuck being unable to access the voicemail inbox at all. At the point it tells me to enter my pin it is as if the keypad on my phone isn't working and it doesn't acknowledge that I'm keying anything in. I'm able to use keypads with other customer service numbers etc. It's only when I'm trying to log into my voicemail do I have this problem. I logged it with the online chat team who said they would pass it over to the 'technical team' but then I've heard nothing back. Does anybody have any ideas?

13
Kash
iD Mobile Employee
6 months ago
Steven Garrigan
Newbie
Steven GarriganNewbie
asked in Device & Phone Support

account

I have more than one account (phone) on my contacts but only one shows when I log on.please advise on how I can see both when I log on. The bills are paid from the same account. Steven Garrigan 

2
Kash
iD Mobile Employee
6 months ago
B
Rookie
BolatRookie
asked in Device & Phone Support

bring my number to id mobile

I’m trying to submit my PAC to bring my old number to IDMobile. I keep getting an error saying “Something went wrong!” which isn’t particularly useful. I’ve seen several other posts saying the same thing, but none of the answers work for me. I’ve tried over a couple of days and the number hasn’t moved over, so I’m guessing it hasn’t gone through at any stage.I’ve created an online account and tried from there, but no difference. There’s no online chat or anything available that I can see, so here I am.

7
B
Rookie
6 months ago
A
Civilian
Andy9782Civilian
asked in Device & Phone Support

Remove adult content filtering

Hi have an issue with removing adult content filtering. I have the button to turn it off and have used this and have waited for it to clear pending, which it has and is now showing as ‘off’. However any sites deemed adult are still blocked and will not load. Anyone know why this might be?

1
Tom
iD Mobile Employee
6 months ago
Debsac1
Civilian
Debsac1Civilian
asked in Device & Phone Support

1 week and very frustrated that my old number still hasnt transferred!!! I am so annoyed with ID mobile so far!

Please can my old number be ported, I’ve completed all the steps.  Its been two weeks now and still nothing. I have missed important calls because I honestly thought it would be sorted by now, help! 

1
Tom
iD Mobile Employee
6 months ago
adibranch
Newbie
adibranchNewbie
asked in Device & Phone Support

Pixel 6 Pro wi-fi calling

Hi all, had a pixel 6 pro for two years with ID. Wi-fi calling was working fine at home, but now the phone will only use mobile network if available… presumably after the update to android 13. I can force it to use wi-fi when in aeroplane mode .How can i force wi-fi for all calls again? there is no preferences setting in the phone to tell it to force wi-fi calling. 

21
Tom
iD Mobile Employee
6 months ago
Harleydg
Newbie
HarleydgNewbie
asked in Device & Phone Support

Having trouble transferring my dads previous number using his PAC

Hi, my dad struggles with technology so I’m trying to set this up for him. I can’t seem to call ID mobile to assist.His previous contract from 3 has finished and he’s got his ID mobile contract and would like to keep his previous number. I’ve got his PAC and transaction code with all the right details but it’s saying there’s an issue with the information I’m submitting. His 3 contract was in his partners name who recently passed, 3 said theres no issue with this and the PAC should work.Can someone please advise?

1
Kash
iD Mobile Employee
7 months ago
Keeley Marie New
Newbie
Keeley Marie NewNewbie
asked in Device & Phone Support

can’t receive some calls

I ported my number when I first bought the phone months ago in march, it’s been working fine never had a problem till yesterday I couldn’t receive calls from my partner or mum yet I could receive their texts and I could still call them, I checked the coverage checker and it says everything is fine yet there calls still ain’t coming through? 

7
Kash
iD Mobile Employee
6 months ago
Kaloupis Dimitrios
Newbie
Kaloupis DimitriosNewbie
asked in Device & Phone Support

PORT NUMBER FAILURE MORE THAN 10 DAYS

Although with my initial registration PAC number was provided, yet no changes or progress made. 

1
Kash
iD Mobile Employee
7 months ago
A
Newbie
Allia RanaNewbie
posted in Device & Phone Support

I am unable to login to my account via web or the mobile app!

I just recently purchased a sim with iD this week and for some reason whenever I try to log into my account it says there there is a problem and to try again later. And to make matters worse is that I can’t make any phone calls as my phone tells me that I have no credit in my account and also can’t send any texts or even use my data outside. I have tried multiple times the ‘forget password’ option but I never receive the code for updating my password. I have deleted the app on multiple occasions and reset my entire phone but there has been no progress what so ever. I have been in touch with the lovely iD team via the chat service and I was told by the representative that they would raise a ticket with the IT team and I would receive an email by them but to avail has that happened and its been a few days. Please can someone aid me in rectifying this situation because I am being increasingly frustrated now as each day goes by.

3
Kash
iD Mobile Employee
6 months ago
D
Newbie
damo82Newbie
asked in Device & Phone Support

Mobile reception seems to have got worse last few weeks

We’ve lived in the same house last few years and was with Three then moved to iD with no issues with coverage. Last 6 weeks or so can barely make a phone call inside the house, the other end says they can’t hear us (though often I can hear them). Partner is also on iD and has same issue. Samsung Note 10 and S23 Ultra. Wifi calling doesn’t seem to improve the situation. Is there a way to find out if a mast has gone down and if so when it will be rectified? Berry Hill area of Mansfield NG18 6

1
Kash
iD Mobile Employee
7 months ago
M
Newbie
mdoucette0311Newbie
asked in Device & Phone Support

iDMobile roaming data not working in US

Recently switched it iD Mobile landed in the US yesterday. My mobile data isn’t working but calls worked. problem for me was I couldn’t unlock my Zipcar and was stranded in east Boston for over 4 hours trying to deal with customer service who said if I repay and increase my cap I’ll be fine… well… I paid another 180 quid to do so with the commitment from customer service that it would work and it did not. I ask myself why did I switch from Vodafone to this unhelpful unuseful service…. unless this gets resolved I will be switching for sure 

1
Kash
iD Mobile Employee
7 months ago
G
Newbie
GlennsNewbie
asked in Device & Phone Support

Roaming in USA - Cannot use network

Help!I'm in NYC and cannot use my phones data unless there's WiFi. I'm using at&t network but have no Internet access. I've checked all my settings on phone and online account and roaming is positively set on.I looked at relevant articles here and trued the suggested Access Point Names solution but the number of fields of data on my phone, galaxy J54, far outweigh the examples given. Can I get some urgent assistance? 

1
Kash
iD Mobile Employee
7 months ago
J
Newbie
jumpywizard94Newbie
asked in Device & Phone Support

Can I return my faulty new device for an exchange ?

Hi,I received my new pixel 7 yesterday but I’m really not happy with the quality of the screen (it has a yellow tint to it no matter what display setting I choose and the battery is awful, coming from a Samsung S21 to the Google Pixel 7 seems like a downgrade right now !I have spoken to google as well as had a look on their official forums and it’s littered with other people having the same issue with the display colour/saturation. I know I’m within my right to send the phone back as I’m within the first 14 days (cooling off period) and cancel with no charge.However ID mobile also state that I can get an exchange if a fault arrives in the first 30 days also.Source here - I do not want to go through the hassle of canceling my contract completely and then having to take out a new contract as this would be detrimental to my credit score (currently about to purchase my first private home).So could someone help me out please exchange this pixel 7 for another device/model ?   

3
Kash
iD Mobile Employee
5 months ago
N
Newbie
nobbyNewbie
asked in Device & Phone Support

Switching to SIM only - how to access web plans?

My contract’s ended and I want to switch to SIM only but the plan I want isn’t offered when I log into my account even though I can see it on the website - how do I select that plan?Thanks.

4
Kash
iD Mobile Employee
6 months ago
D
Civilian
disambiguateCivilian
asked in Device & Phone Support

iD SIM Not Registering for a WWAN Card

I’m using a WWAN Card (Fibocom L-830eb) in a Thinkpad x280 running Fedora 37, the cellular modem works without issue and can establish an initial connection to the cell tower, however upon attempting to register, no more functionality beyond that point. Seems like theres some sort of registration issue?PS. I did put the sim card in a phone and it did work.Just for extra info, this also pops up in ModemManager GUI.​​​​​​And yes, the phone number and sim card does appear in mmcli.

2
Kash
iD Mobile Employee
7 months ago
Craig Parsons
Newbie
Craig ParsonsNewbie
asked in Device & Phone Support

charged double

To ID you say my direct debit bounced then there was over 200 in my account the  your cancel.my dd and the  ask for double the payment can you please rectify this and refund the extra payment u had to.oay to keep my phone going please 

1
Tom
iD Mobile Employee
7 months ago
Terms & Conditions
Why iD Mobile?