Device & Phone Support

All the latest news, tips and tricks for Android devices

  • 2,077 Topics
  • 9,128 Replies

2077 Topics

Janna Hinchliff
Civilian
Janna HinchliffCivilian
posted in Device & Phone Support

Why has my number not ported correctly?

I used a PAC to port my old number. It says it has worked and my old phone now has no SIM and this one does, but the number hasn't changed. I can't get onto my WhatsApp from my old number and I don't want to have a different number. What has happened?

1
Kash
iD Mobile Employee
6 months ago
G
Rookie
gauge_bosonRookie
asked in Device & Phone Support

WiFi calling appears to be down

Hi all.At about 1030hrs this morning I lost WiFi calling on both my personal and work mobiles; both are on 3UK, but my work mobile is through a different provider as opposed to iDMobile.The DownDetector website problems reported graph for 3UK shows a massive peak from mid-morning, so I am guessing it is not just me.The 3UK service checker does show work on the network in my area, but surely that would only affect cellular signal and not WiFi calling. I force WiFi calling using flight mode and re-enabling WiFi, but that is not working, so I think it must be an outage of WiFi calling itself.Anyone else experiencing this problem?

5
Kash
iD Mobile Employee
6 months ago
Mike Cooke
Newbie
Mike CookeNewbie
asked in Device & Phone Support

Refuses to accept my password

I am being asked for my e mail, mobile number, year of birth, and after giving the correct answers nothing happens.  Is there a fault somewhere?

3
Kash
iD Mobile Employee
6 months ago
R
Rookie
Ro-me-roRookie
asked in Device & Phone Support

No connection following port

I had a rolling 1 month iD contract, and decided to get a new phone with a 24 month iD contract. I thought I would be able to switch my existing number to the new contract but was told this wasn’t directly possible and I would have to port out and back in. I ported out on my 1 month sim, closing down that account.  I then ported this number back to my new 24 month contract.  The port was “successful” in so far as my new iD account now shows my number in the profile, however since the port I am not able to make or receive calls/data/text.   The mobile connects to the network but all I get is 3G with no symbol to suggest data is being received… I suspect this may be somehow linked to the port out and then back in, but its been 3 days and customer support have not yet been able to provide a resolution. Any ideas?

55
Kash
iD Mobile Employee
6 months ago
Paul Doolan
Newbie
Paul DoolanNewbie
asked in Device & Phone Support

Why am i getting hardly and data whilst roaming. Why is this?

I am receiving just a tiny trickle of data, whilst my partner, who is also on idmobile gets lots of data.

4
Kash
iD Mobile Employee
6 months ago
R
Rookie
Rebecca TaylorRookie
asked in Device & Phone Support

samsung s23 ultra poor signal

Hi all, I have the Samsung galaxy s23 ultra and I am struggling with signal. WiFi calling is poor at home. I've checked the reception in area for ID and they are undergoing work on a mast which has been going on for a long while and no sign of when this will be completed. Any help would be really grateful as I am truly struggling. 

8
Kash
iD Mobile Employee
6 months ago
F
Newbie
Franka1998Newbie
asked in Device & Phone Support

phone blocked

My phone will not let my complete and outgoing calls/texts or data usage after I have transferred a new PAC number across. My bill payments are upto date and I have tried resetting settings etc

2
Kash
iD Mobile Employee
6 months ago
P
Newbie
Phil HNewbie
asked in Device & Phone Support

Google app problem

This morning the google app store recommended I update the Google app on my Huawei android. When I did this I received a malware alert telling me to delete the Google app. A second time I updated the app and again got the malware alert. Is there anything I can do to safely regain Google on my phone +

3
Kash
iD Mobile Employee
6 months ago
Aimee Lea Snowden
Newbie
Aimee Lea SnowdenNewbie
posted in Device & Phone Support

upgraded phone

I upgraded my phone , still have same SIM card but my iMessage and FaceTime is not activating my number on the system what do I need to do 

3
Kash
iD Mobile Employee
6 months ago
Shirley Goulding
Newbie
Shirley GouldingNewbie
asked in Device & Phone Support

no signal since 26/10/23

Hi I'm wondering why I have no signal I normally don't have a problem but since yesterday 26/10/23 I've had an issue with it I can't make calls unless I use wi-fi calling I live in BB3 1PH area could you please look into this 

4
Kash
iD Mobile Employee
6 months ago
marsochac83
Newbie
marsochac83Newbie
posted in Device & Phone Support

switching

Hi I'm new id customer  I m waiting for switch my number from old network three this suppose happens today  between 8.00 and 10.00 so far nothing.. how long this will take?   Marcin. 

1
Tom
iD Mobile Employee
6 months ago
P
Newbie
Philip HayesNewbie
asked in Device & Phone Support

wrong number showing on txts after porting

My wife informed me yesterday my txt's to her phone are coming up from the temporary number that came with my new Id Mobile sim. despite my old number being ported over correctly. Phone calls and whatapp are correct, its just the txt’s that are wrong, if she txt's my number its ok, if she txt's or calls the temp number she gets number unavailable.All txt's to other number show my correct number?The only thing I can think off is I did txt' her on the temp number, before my prober number was ported over to test the line and the new phone. The phone is a Samsung s20+I have tried turning of the phone, Taking out the simRestarting the phone after 5 minsTurning off the phoneReinserting simStarting the phoneIt made no difference

3
Tom
iD Mobile Employee
6 months ago
Isaac Ojo
Civilian
Isaac OjoCivilian
asked in Device & Phone Support

unable to pay bill

My payment is not going through after several attempts. Can you provide an idea or a resolution as to why this keeps happening. I have included a screenshot of the error message I keep getting. This has happened more than 10 times.  

2
Kash
iD Mobile Employee
6 months ago
M
Newbie
mattsienkoNewbie
asked in Device & Phone Support

iPhone 15 Pro data roaming not working in Hong Kong

I have just recently switched to ID mobile and am using my phone abroad for the first time since. My iPhone 15 Pro data roaming not working in Hong Kong. I have checked my ID account and roaming is enabled, as it is on my phone.My phone picks up a 5G signal without issue but will not receive/transfer any data. I have read on the forums this may be related to the “APN” but I cannot find this setting available in my “Mobile Service” options anywhere…Any help would be welcome.

7
Tom
iD Mobile Employee
6 months ago
A
Newbie
Alex EvansNewbie
asked in Device & Phone Support

network

my iphone is saying that i have no service, this happened  a few days ago i can’t receive calls or make them and also my 5g isn’t working because of this .

2
Tom
iD Mobile Employee
6 months ago
T
Newbie
TecstarNewbie
asked in Device & Phone Support

Cant access voicemail - definitely iD Mobile issue

I can connect to the voicemail service but when I type the keys to enter my pin or any commands they are not registered.  I am using an iPhone 12 and I know it’s not my phone as other services I have tried work. The iD mobile voicemail system is not detecting the key tones.  Is anyone else experiencing this?

25
Tom
iD Mobile Employee
6 months ago
Cathy Raine
Newbie
Cathy RaineNewbie
asked in Device & Phone Support

call charges

How much to call 01698545014 because having been kept on wait every time I call . 

1
Tom
iD Mobile Employee
6 months ago
A
Newbie
Aaron1984Newbie
asked in Device & Phone Support

pay bill

Hi, I'd like to know how much it would be if I wanted to pay my bill in full? With the remaining 

1
Tom
iD Mobile Employee
6 months ago
Mark Routledge
Newbie
Mark RoutledgeNewbie
asked in Device & Phone Support

sim card

Hi I upgraded my monthly contract to increase data. I was expecting this to show up in my allowances but instead I was sent a new sim card. Do I need to do this

9
Kash
iD Mobile Employee
6 months ago
Bruce Spence
Civilian
Bruce SpenceCivilian
posted in Device & Phone Support

ID Mobile, dead slow and stop

After supplying Courtney with my PAC code from EE, I was assured that porting over from EE to ID Mobile would only take 24hrs as it was done before 17:30hrs, as stated on the ID Mobile website. Well, that was almost 48hrs and I still have not been ported over. I contacted EE and my account has been cancelled and to prove it’s not their fault, they sent me my final bill with yesterday’s date on it.  So ID Mobile, If you get rid of your AI bots and actually hire some competent people, you might be able to do what you say you are going to do verbally and on your web site. Since we live in a culture of blame and recompense. How much are you going to refund me for not doing what you said you were going to do and causing me all this lost time with phone calls & email. Do not go for “Most Useful” when you think your issue “has” been solved. Wait until you know the issue has been solved otherwise you may be rewarding incompetence. 

1
Kash
iD Mobile Employee
6 months ago
M
Newbie
M_uNewbie
asked in Device & Phone Support

notice to cancel contract

Hi does anyone know how I put in a notice to cancel my contract ? I still have 3 months left but I would like to put the request in now in advance I find the network coverage with this provider terrible. I was also wondering if my phone is unlocked so that I am able to use another providers sim in my phone once my contract has come to an end 

4
Kash
iD Mobile Employee
6 months ago
Amy Reid
Newbie
Amy ReidNewbie
asked in Device & Phone Support

switching to ID

Do I use my old SIM card with existing number until it stops working and then put in my new sim? or use new sim n number until it transfers over??

1
Tom
iD Mobile Employee
6 months ago
Kirsty Mc
Civilian
Kirsty McCivilian
asked in Device & Phone Support

Overcharging on bill and can't access my account

I am having real problems and had I known I could not speak to someone over the phone I would not have taken out this contract I have spent so much time unsuccessfully searching for answers - scrolling through information that does not relate and is not tailored to my problem. First of all I am being overcharged on my billing - I paid a substantial initial outlay so I had a reduced monthly fee but you are overcharging me. The second issue is I can’t access my account so there must be something I have entered incorrectly. I tried to change my password but then it asks security questions that I am answering correctly but it is saying they are incorrect. It is absolutely infuriating so now I am on this thing trying to get this sorted out which is absolutely ridiculous. Can someone from ID Mobile ring me? 

2
Tom
iD Mobile Employee
6 months ago
J
Newbie
jbowsherNewbie
asked in Device & Phone Support

CGNAT

Will the iD one sim card allow inbound traffic to be initiated on a specified port that is assigned to me mobile/router?.  Basically if I have a email server listeding on prt 465 or 567 will it work or does iD mobile use CGNAT that will cause a problem with the email MX set to the IP assigned to my connection.

3
andewhite
Legend
6 months ago
adibranch
Newbie
adibranchNewbie
asked in Device & Phone Support

Pixel 6 Pro wi-fi calling

Hi all, had a pixel 6 pro for two years with ID. Wi-fi calling was working fine at home, but now the phone will only use mobile network if available… presumably after the update to android 13. I can force it to use wi-fi when in aeroplane mode .How can i force wi-fi for all calls again? there is no preferences setting in the phone to tell it to force wi-fi calling. 

21
Tom
iD Mobile Employee
6 months ago
Terms & Conditions
Why iD Mobile?