Device & Phone Support

All the latest news, tips and tricks for Android devices

  • 2,077 Topics
  • 9,129 Replies

2077 Topics

Kerry Evenden
Newbie
Kerry EvendenNewbie
asked in Device & Phone Support

Text failing to send.

Every time I get a text from a company asking me to respond my messages fail to send. I’m OK with personal texts but not with business type texts. I’ve checked my setting and not sure what to do here. It’s very frustrating. 

2
Tom
iD Mobile Employee
10 months ago
B
Civilian
BunjitCivilian
asked in Device & Phone Support

Pixel 7 camera glass issue - Google say my phone was blight in Italy?!

 (Typo on title should say Bought' . No option to correct it) Like hundred of other Google pixel owners I found my camera glass randomly shattered after 3 months of owning it. They said they would investigate it, but when trying to raise the case, said they could not as my phone was purchased in Italy. In a separate thread, I see another ID customer's warranty was rejected because ID Mobile is not an authorized dealer .I bought it at Carphone warehouse in the UK. Why is my manufacturets warranty not being honoured, ID mobile?    

3
Kash
iD Mobile Employee
10 months ago
Becky Ridley
Rookie
Becky RidleyRookie
asked in Device & Phone Support

New sim - old number

Hello - I have moved over to ID mobile and when I moved over, I provided a PAC code so I can keep my old number from EE.  I wanted this change to happen on the 20th.  however it is now moved over to the new sim number when I wanted it to stay on my old one.  any ideas as I really wanted to keep the old one?  thanks 

9
Tom
iD Mobile Employee
4 months ago
Ben Stuart
Newbie
Ben StuartNewbie
asked in Device & Phone Support

Old Number still active?

Hi. When I text someone it is showing the number contained on my SIM rather then the number I brought over with a PAC which is active and working fine. If I call it shows the correct ported number. This is creating confusion for those receiving my messages, can you help? Ben 

5
Tom
iD Mobile Employee
3 months ago
Karen Matheson
Newbie
Karen MathesonNewbie
asked in Device & Phone Support

Faulty phone?

I've had my Google pixel phone for about 9 months. Over the past few weeks the screen has been freezing and I have to turn the phone on and off again to get it working. Tonight a vertical thick green line has appeared down the screen. I've tried restarting my phone but it's still there. Any advice? Not happy to be paying for a phone that doesn't properly work, have never had any issues with phones before 

2
Kash
iD Mobile Employee
1 year ago
dropcall
Rookie
dropcallRookie
posted in Device & Phone Support

iD Mobile App, text too small on phone and tablet

Hi, I’m coming from Plusnet whom are withdrawing from being a Mobile provider. Their app and website are extremely legible however the iD Mobile app is not. iD Mobile’s UX developers have opted for very small text which I find is difficult to read so I launched the app on my iPad to see if it would improve the experience and it’s the same on iPad too.iD Mobile’s design language is consistent across the platforms which is normally a good thing but due to their design choice for a small text size, i have to say, it’s pretty bad.Take a look at the Plusnet mobile app whilst it’s still available on the App Store to see what I mean about the legibility of the app in comparison.A dark mode option would also be a nice addition too. On a more positive note, I have found the experience of switching to iD Mobile really impressive and have been well served at every step since I joined a few days ago 👍🏽Thoughts..

2
dropcall
Rookie
2 months ago
H
Newbie
hsp1Newbie
asked in Device & Phone Support

trying to switch to id using a pac code but it says something went wrong everytime and live chat doesnt help. was just wondering if someone could help me

I recently bought a new phone and am now trying to use my pac code to keep my old number but every time I do it on the id mobile site it doesn’t work and says something went wrong every time. Would anyone be able to help?

2
Kash
iD Mobile Employee
2 months ago
B
Newbie
benrylance23Newbie
asked in Device & Phone Support

No welcome email

I have just joined ID Mobile after switch providers, I used my PAC code to keep my phone number, so far I haven’t received a welcome to ID Mobile email and can not log into the app because my phone number doesn’t work, any ideas on what I’ve done wrong, thank you

4
Kash
iD Mobile Employee
12 days ago
Robert Ceuppens
Newbie
Robert CeuppensNewbie
asked in Device & Phone Support

ID blacklisted my phone

my handset was temporarily lost so I called the number to block the sim.  For some reason they blacklisted the phone as well, but I never wanted that.  Now the sim is unblocked but the phone still wont work.  One of the chat agents yesterday said he would un blacklist it and it would take an hour.  A day later it’s still blacklisted.  What can I do now?  My phone has been bricked.

8
Tyler
iD Mobile Employee
1 month ago
B
Rookie
Bambi56Rookie
asked in Device & Phone Support

new number

I've tried several times for 3 days to find the live chat button . Please .Order another number for me . This is ridiculous not bieng able to talk to a person. What a rubbish  company.

4
Tom
iD Mobile Employee
3 months ago
Josephine Bier
Newbie
Josephine BierNewbie
asked in Device & Phone Support

https://community.idmobile.co.uk/coverage-network-24/sorry-your-service-does-not-allow-access-to-this-number

Hi there, Trying to ring my doctors and half way through call told service doesn't not include access to this number and curs me off! I have no landlines and no way of getting hold of my doctor. Please urgently resolve.

5
Tom
iD Mobile Employee
3 months ago
A
Rookie
Alastair GillRookie
asked in Device & Phone Support

WiFi calling on iphone 13

I have a new iPhone 13, just joined ID. No matter what I try I am unable to have WiFi calling. Any clues please? I have obviously enabled WiFi calling on my phone, have full fibre so no problem with band width. Help?!

8
Tom
iD Mobile Employee
22 days ago
M
Newbie
murraypNewbie
asked in Device & Phone Support

Problem sending PAC information

Hi, every time I fill out the page with PAC number, transaction number and phone number details I keep getting a msg saying there is an issue with the Information I've submitted.I've entered these (correct) details over and over but keep getting the same msg.Help!

4
M
Newbie
2 years ago
Jimmy Martin
Newbie
Jimmy MartinNewbie
asked in Device & Phone Support

Account sign up

Unable to register a new account.

6
Nikhil P
iD Mobile Employee
4 months ago
R
Newbie
RainbowcoloursNewbie
asked in Device & Phone Support

how can I view two contracta online?

I have two contracts with ID but only one is visible when I log in to the app or website. How can I see them both? 

2
R
Newbie
1 year ago
R
Newbie
Rikki86Newbie
asked in Device & Phone Support

hi ive just got a upgraded the phone wos delivered today i dont like the phone can i send it back and get a different phone

I've just got an upgrade the phone arrived today I don't like the phone can I send it back and get another phone

2
Tom
iD Mobile Employee
9 months ago
M Raaz
Newbie
M RaazNewbie
posted in Device & Phone Support

Start a conversation, ask a question or share your idea

Start a conversation, ask a question or share your idea

1
Mohammed
iD Mobile Employee
10 months ago
C
Newbie
ChickpeaCharlie32Newbie
asked in Device & Phone Support

Phone call cut off and "Sorry your phone does not allow access to this number"

I’ve been experiencing this issue for the last 24 hours.  It’s proving very difficult as I am trying to get through to the doctors for my father and have to hold for a long time and get cut off before I get to speak with them.  I have powered down my phone, but don’t know if it’s going to change anything.  From what others who have reported this problem have said, it won’t.What is the solution please? 

4
Kash
iD Mobile Employee
3 months ago
E
Newbie
eyephoneNewbie
asked in Device & Phone Support

Switch from Vodafone > ID, cannot setup Mobile Network

Hey there, I’ve just moved from Vodafone > ID Mobile and picked up a new iPhone 15 Pro with it.I issued ID Mobile a PAC code to keep my number from Vodafone. Live chat has confirmed that my PAC switch has been completed.On my new iPhone, there is no mobile service. If I go into Mobile Service settings, it says ‘Your SIM is not supposed. This phone number can’t be transferred because your account is ineligible’. I think it’s trying to setup an Esim, despite there being a physical ID Mobile SIM in the device.Please help me!

4
Kash
iD Mobile Employee
20 days ago
Kirsty Lewiis
Newbie
Kirsty LewiisNewbie
asked in Device & Phone Support

phone upgrade arrived but box and seal were open

Phone upgrade arrived but the phone box was already open and seal broken

3
Kash
iD Mobile Employee
2 months ago
Kelly Hayward
Newbie
Kelly HaywardNewbie
asked in Device & Phone Support

leaving contract

Hi I need someone to contact me ASAP as again I'm receiving letters and now debt collecting letters to say I'm still owing money on a contract that I cancelled months ago.  This needs sorting now I have not used this sim or phone for months and need confirmation that it is cancelled as these bills keep coming  I need a response now  Kelly 

1
andewhite
Legend
1 year ago
Sueshed
Newbie
SueshedNewbie
asked in Device & Phone Support

canary islands issue

We are in Fuerteventura and are having terrible problems with phone calls.We are both on ID Mobile and both have iPhone 13s - but are having difficulty making and receiving calls to ourselves and others, on odd occasions it’s perfect but most of the time nothing - even when we have a signal showing? Earlier I had a message saying ‘the number you have dialled cannot accept this call - it was my partners number and Simon the same network so why? if it’s of any relevance the network we are automated to is YOIGIO. Any help or suggestions appreciated, thanks   

3
Kash
iD Mobile Employee
2 months ago
Mark Routledge
Newbie
Mark RoutledgeNewbie
asked in Device & Phone Support

sim card

Hi I upgraded my monthly contract to increase data. I was expecting this to show up in my allowances but instead I was sent a new sim card. Do I need to do this

9
Kash
iD Mobile Employee
6 months ago
J
Newbie
JohnnyJungleNewbie
asked in Device & Phone Support

Pixel 7 Pro wifi network issues

Hi,i have just received a Pixel 7 Pro. The device first sees WiFi networks, connects then disconnects and never reconnects. It then doesn't show the available networks. I have tried resetting the network settings and a factory reset and still the same issue. Do I have a faulty device?  

4
Tom
iD Mobile Employee
9 months ago
M
Newbie
Madams500Newbie
asked in Device & Phone Support

Poor Xbox Live Connection Speed

Hello,  I have a ID Mobile Sim in a CPE Pro 2, if I run a speed test on another device(iPhone 6S, Laptop, Samsung S21 Ultra) I get speeds of 150mbits, these do change on peak times. I have noticed that I can run a speed test using Fast.com or Speedtest.net and get 200Mbits+ but when i do one on my Xbox i only get 15Mbits. Any idea why Xbox live is slow on ID Mobile?  Thanks Matt 

6
Will
iD Mobile Employee
2 years ago
Terms & Conditions
Why iD Mobile?