Device & Phone Support

All the latest news, tips and tricks for Android devices

  • 2,056 Topics
  • 9,047 Replies

2056 Topics

S
Newbie
Sarah Whitehead DoddsNewbie
asked in Device & Phone Support

iphone 12 needs unblocking

I payed this contract for a family member.I blocked the iphone 12 when the phone would not be returned to me. It has now been returned to me but will not recognise a sim because it is blocked. Any help with this appreciated. 

3
Tom
iD Mobile Employee
7 months ago
Sammy Bryson
Civilian
Sammy BrysonCivilian
asked in Device & Phone Support

Unlimited Date Deal on Iphone 14 - £29.99 a month - Is there a catch?

I’ve been looking at taking out a new contract and came across the ID mobile deal for the Iphone 14 which is just £29.00 a month for unlimited data, calls and texts. It comes with an upfront cost of £169 but overall this seems like a deal that’s too good to be true - at least £20-£30 cheaper than any other supplier. Worried I’m missing something there and it’s actually just a data plan rather than the phone - can anyone advise on this? https://www.idmobile.co.uk/shop/pay-monthly/apple-iphone-14

3
andewhite
Legend
7 months ago
Charlie Michelle
Newbie
Charlie MichelleNewbie
asked in Device & Phone Support

Being Charged After Refund

I returned my phone and sim within the returns window as I didn't realise I was still contracted on my other phone. I've been fully refunded today and received an email stating I owe £7.30? Live Chat is busy. I've never used iD mobile before and doubt I will again

3
Tom
iD Mobile Employee
7 months ago
Jordan Luke Price
Newbie
Jordan Luke PriceNewbie
asked in Device & Phone Support

Lack of Updates

Hello I have ordered an iPhone 15 plus with ID Mobile and have had no updates at all besides telling me my order is being processed. I have already had money taken out my account but was told via live chat that I was waiting to ‘pass security checks’.i am aware there is probably lots of people ordering the new iPhone but why has money been taken before security checks? After chasing this up via live chat I was then told it had been accepted and my delivery was processing and that I should receive and email shortly. I have still not received any email.If I would have known the customer service would have been this bad I wouldn’t have started a contact with ID Mobile. The lack of updates is terrible I have a broken phone and using it whilst waiting for a new one is not exactly easy… 

3
Tom
iD Mobile Employee
7 months ago
Terfel Jones
Newbie
Terfel JonesNewbie
asked in Device & Phone Support

poor signal

I have moved over from Smarty same carrier but the signal is very poor on a new samsungs23 same message on 3 signal say they are working on the mast for over a week now  

3
Kash
iD Mobile Employee
7 months ago
E
Newbie
EME28Newbie
asked in Device & Phone Support

cancelling help

I need to cancel my sim only contract within my 14 day cooling off period. I have tried the chat countless times over the past few days but there’s no advisor available please try later message each time… tried calling but automated line with no one to speak with. I have returned my sim to car phone warehouse and requested my PAC number to another provider to then be text by ID that I have the years contract to pay even though it’s less than a week of me taking out the contract. The reason why I have to leave is there is no signal at all in my home so I can’t receive or make calls even though there should be a strong signal .please can someone help with this as I’m stressed out with not being able to get any help and worried that I’m going to be charged for something that isn’t my fault!I just want to have someone confirm my cancellation and ensure I don’t get charged for 12 months as I am within 14days cooling period…..

3
Kash
iD Mobile Employee
7 months ago
Richard McMillan
Newbie
Richard McMillanNewbie
asked in Device & Phone Support

4g doesn’t work

When I have 4G switched on it never works. Nothing will load at all so have to have 3G on. Does this happen to anyone else?

3
Tom
iD Mobile Employee
7 months ago
M
Newbie
MojocatNewbie
asked in Device & Phone Support

upgrade returned

I upgraded my phone but returned it 2 days later as my old phone was just as good so decided to stay with my old one...6 days after ID mobile have recieved it I have had my £19 upfront cost refunded into my bank but no update on my ID app..Still showing new phone contract...how much longer until it changes back to my original contract ?

3
Kash
iD Mobile Employee
7 months ago
Garry Alston
Newbie
Garry AlstonNewbie
asked in Device & Phone Support

my bill

Hi, my due date for my first bill was 4th October. Yesterday on the app I changed the payment day to 26th of every month which is the date I get paid.I assumed that you would take first payment September 26th which is before my original due date but you have taken the first payment overnight? Can you explain please? ThanksGarry Alston

3
Kash
iD Mobile Employee
7 months ago
M
Newbie
Mindfuzz1349Newbie
posted in Device & Phone Support

I'm paying nearly £40 per month and get zero network coverage

I only want data for my commute into work, I'm in a major city so you'd expect there to be some kind of coverage but there is literally zero. I can't get any data outside at all. I'm very unhappy with this. It's been nearly a year since I switched to id mobile and this has been so bad. Is there any plans to increase the strength or anything? I can't load a single page outside of my home. Feels like I'm being scammed.

3
Tom
iD Mobile Employee
7 months ago
Nathalie Jones
Newbie
Nathalie JonesNewbie
posted in Device & Phone Support

issues with new phone, 4 weeks old

Since I have had my phone, it has been crashing, I can't use the internet. This only happened in occasions and thought it maybe just a blip. But the week or so it's actually crashing on me and I can't even turn the phone off, look on the web or use mappings or anything. Everytume I go to restart phone and try and reset it it's does not turn off, it comes up speak in the phone or use Google talk as stance. I believe my phone is faulty and wish to swap it for another brand new one. The phone is definitely faulty and I use it for family and business and had caused me many problems this week especially. Please advise, I have tried calling various numbers for you however I can't get to speak to anyone as I'm not Getty Ng the correct options to choose from. I need a new phone and swapped with this faulty one I have received  Thank youI can't even use the ID MOBILE APP 

3
Tom
iD Mobile Employee
6 months ago
T
Newbie
TameekaNewbie
asked in Device & Phone Support

number transfer

Its been 6 days now from the date that I requested my phone number to be transferred..my PAC code was given when i bought the new phone/contract…how can I contact somebody about this as it is really frustrating as I use this number for work?

3
Kash
iD Mobile Employee
7 months ago
Suheejla Çilafi Beqiri
Newbie
Suheejla Çilafi BeqiriNewbie
posted in Device & Phone Support

Emergency calls only

Hi there!I received email from you guys: the SIM should be activeted shortly, but this can take up to 1 hour.. From 14:35 and now is 16:00..and still emergency calls only?? When it's gonna be activeted??  

3
Tom
iD Mobile Employee
7 months ago
S
Newbie
ShaymaaNewbie
asked in Device & Phone Support

no transaction number !!!!!!!

I am really frustrated.I cannot find any transaction number. No invoice paper work. No welcome email !!can you please, tell me how can I find it ?? can you send it to me across ? can I know any mobile number to contact you ???

3
Kash
iD Mobile Employee
7 months ago
A
Newbie
aonedgarNewbie
asked in Device & Phone Support

old number not porting over

Hi, I have just moved to iD mobile and provided a PAC code from my previous contractor. However, this hasn’t transferred over and my phone is still linked to the incorrect new number. I got a message yesterday to say that was my number transferred over. I have followed the update settings advice in the help section and it just puts the old number for the phone back in every time I try to replace it with my ported number. Please advise Thank you 

3
Kash
iD Mobile Employee
7 months ago
Ciara SH
Civilian
Ciara SHCivilian
asked in Device & Phone Support

No incoming calls and 'no agents available' at 3pm on a Thursday

Despite a new SIM card and hours spent on the chat, I still can’t receive incoming calls.  All callers from all networks and landlines get ‘You have dialled an incorrect number’.Today I’ve tried to get support via the chat bot, but it won’t display on my computer.  On the phone, it connects but immediately says says no advisors are available.  It’s 3pm on a Thursday afternoon.Anybody able to get basic levels of support from id Mobile? 3 weeks since I’ve been able to receive calls. 

3
Kash
iD Mobile Employee
7 months ago
K
Newbie
kdbasranNewbie
asked in Device & Phone Support

Proof of Usage Required

Hi,I require Proof of Usage for my insurance company. I have also blocked/blacklisted the phone and require proof of this. Unfortunately idMobile’s chat service is not working and I received no documentation confirming the phone as reported lost.Thanks,Kam

3
Kash
iD Mobile Employee
7 months ago
S
Newbie
Sammisweeti73Newbie
posted in Device & Phone Support

New handset

I placed an order for a handset on the 11th September and I have not received any email about if I've been approved, it's so annoying as I've done live chat twice only to be told its still open, it's never took this long in the past 

3
Kash
iD Mobile Employee
7 months ago
J
Newbie
jumpywizard94Newbie
asked in Device & Phone Support

Can I return my faulty new device for an exchange ?

Hi,I received my new pixel 7 yesterday but I’m really not happy with the quality of the screen (it has a yellow tint to it no matter what display setting I choose and the battery is awful, coming from a Samsung S21 to the Google Pixel 7 seems like a downgrade right now !I have spoken to google as well as had a look on their official forums and it’s littered with other people having the same issue with the display colour/saturation. I know I’m within my right to send the phone back as I’m within the first 14 days (cooling off period) and cancel with no charge.However ID mobile also state that I can get an exchange if a fault arrives in the first 30 days also.Source here - I do not want to go through the hassle of canceling my contract completely and then having to take out a new contract as this would be detrimental to my credit score (currently about to purchase my first private home).So could someone help me out please exchange this pixel 7 for another device/model ?   

3
Kash
iD Mobile Employee
5 months ago
A
Newbie
Allia RanaNewbie
posted in Device & Phone Support

I am unable to login to my account via web or the mobile app!

I just recently purchased a sim with iD this week and for some reason whenever I try to log into my account it says there there is a problem and to try again later. And to make matters worse is that I can’t make any phone calls as my phone tells me that I have no credit in my account and also can’t send any texts or even use my data outside. I have tried multiple times the ‘forget password’ option but I never receive the code for updating my password. I have deleted the app on multiple occasions and reset my entire phone but there has been no progress what so ever. I have been in touch with the lovely iD team via the chat service and I was told by the representative that they would raise a ticket with the IT team and I would receive an email by them but to avail has that happened and its been a few days. Please can someone aid me in rectifying this situation because I am being increasingly frustrated now as each day goes by.

3
Kash
iD Mobile Employee
6 months ago
L
Newbie
LaekaNewbie
asked in Device & Phone Support

Sorry, your service does not allow access to this number

Last couple of days, my calls either don't connect or drop mid way with the message in the title. It's very annoying and I have unlimited minutes so there shouldn't be an issue. Can someone help with this?

3
Kash
iD Mobile Employee
7 months ago
Nettie2012
Rookie
Nettie2012Rookie
asked in Device & Phone Support

Disneyworld Florida

So if my roaming is on and I’m connected to the parks wifi in Disneyworld can I use the internet to check my banking or check into places and upload photos ? without being charged ?? 

3
Tom
iD Mobile Employee
7 months ago
B
Rookie
Bambi56Rookie
asked in Device & Phone Support

network coverage poor

I've got 1 bar signal for the past three weeks ,voice keeps breaking up.  This is unacceptable ! What can you do for me ? 

3
Tom
iD Mobile Employee
7 months ago
D
Newbie
dansusNewbie
asked in Device & Phone Support

Wifi on Tube

Would this method of connecting to Three Wifi on the tube work with ID sim? ( it works with other Three mvno’s)  1. Go to your Wi-Fi settings.2. Select the Three_WIFI SSID to open the configuration screen. Find the "EAP method" 3. Choose AKA from the list.4.Click on the connect button. Grateful if someone could test it, and report back.  Ta. 

3
Kash
iD Mobile Employee
7 months ago
M
Newbie
Mark71Newbie
asked in Device & Phone Support

Iphone 15 Pro Max availability question

Can you tell me when the 15 pro max 256gb will be available if I order today.

3
Kash
iD Mobile Employee
7 months ago
Terms & Conditions
Why iD Mobile?