Device & Phone Support

All the latest news, tips and tricks for Android devices

  • 2,062 Topics
  • 9,060 Replies

2062 Topics

S
Newbie
simondeutschNewbie
asked in Device & Phone Support

Transferring current SIM to replacement phone

My iphone broke. If I get a replacement, can I simply swap the SIM card over? Do I have to do anything or wait for it to register to the new device?

3
Tom
iD Mobile Employee
4 months ago
John Best
Civilian
John BestCivilian
posted in Device & Phone Support

new sim

I've been on id 2 weeks but my number doesn't show show on texts.It's showing my new sim number.I've took sim out and turn phone on but still the same.Any help

3
andewhite
Legend
4 months ago
Ilse Stumpf
Newbie
Ilse StumpfNewbie
asked in Device & Phone Support

transferred number not workong

I received a massage from id mobile that my old number has been transferred! I have tried to add my old number on iPhone 15 but am not able to ! I followed all the community advice I could fine. Stoped iMessage shut down phone restarted, reset the network settings and tied to add the number to my apple account and link it but nothing works ? I know have a messed phone and no access to called and messages. Please can some help what else can I do ? 

3
Tom
iD Mobile Employee
5 months ago
JoanneMarsh
Newbie
JoanneMarshNewbie
asked in Device & Phone Support

I hate my phone! But it has a tiny scratch, can I return it?

I decided I’d give an iPhone a go and got the 13, but I really don’t like it, everything just seems so difficult compared to android, the cameras not as great, and I just don’t enjoy using it at all.I know you can cancel within 14 days (I’ve had it just over a week) but it has a tiny scratch on it from accidentally putting it in the same pocket as my keys. Does this mean I can’t return? I’d be happy to pay a fee if that would be an option? The idea of having this phone for 2 years isn’t great 😅

3
Tom
iD Mobile Employee
4 months ago
srvlee1
Civilian
srvlee1Civilian
asked in Device & Phone Support

Daily esim america carribean

Do you do a daily rate for use of my phone in the USA and in the carribean.

3
Tom
iD Mobile Employee
5 months ago
M
Civilian
Megan36Civilian
posted in Device & Phone Support

gutted

So my husband upgraded our daughters contract nearly a month ago and we have not recieved the phone yet as it has gone missing from dpd. I am just really upset as no one has been helpful in any kind of way to resolve this quickly and now my daughter is going to be without her present on christmas day. Has anyone else had this problem?

3
Tom
iD Mobile Employee
4 months ago
C
Civilian
chris34736Civilian
asked in Device & Phone Support

iD Mobile Ombudsman ?

Hi Seriously had enough of this company now had on going issues since Feb 2023 and there answer to fixing it is giving me new sim cards, I complained they sent me a letter in the post to phone them had me sat on hold for over 47 minutes so i gave up, emailed them back and now CEO office is ignoring my complaint Ive looked on CISAS website but cant see iD listed on there who do they use ?

3
Kash
iD Mobile Employee
5 months ago
Zaksharifi
Civilian
ZaksharifiCivilian
asked in Device & Phone Support

new sim

I’ve just got a new sim but I’m not really happy with the signal. My job is on my phone but I have difficulty with the network. 

3
Kash
iD Mobile Employee
4 months ago
T
Newbie
Trevor WrightNewbie
asked in Device & Phone Support

APN settings for Android phone CUBOT NOTE 9

I hope someone can help I have a cubot note 9 I'm on the isle of Man I have normal calls use but cannot connect to mobile data all the usual toggles are on but nothing,so my last check are the APN settings I put my phone in the ID check settings but it did not recognise the phone can anyone help me with these settingsMany thanks  Trevor 

3
Tom
iD Mobile Employee
4 months ago
I
Civilian
IMullinCivilian
asked in Device & Phone Support

Not recieved welcome email for transaction number

I have not received my welcome email so don’t have the transaction number to switch using my PAC code.  Please can someone get in touch with the transaction number?

3
Tom
iD Mobile Employee
2 months ago
T
Newbie
TipostranoNewbie
asked in Device & Phone Support

Re-activating SIM card after switching it off

Hi,I have de-activated my ID SIM card when I went aborad (outside EU) to avoid roaming charges.Once back in the UK I have tried to re-activate it but I have not been successfull.I have a MOTO G32 phone.When I go in the SIM Cards menu, I have SIM SLOt 1 - ID Mobile Inactive.  I toggle the button to activate it but nothing changes.In the Network settings, there is an entry that says “Mobile Network - Tap to activate ID mobile”.  I tap it but nothing changes.The strange thing is that:I put my wife’s ID mobile SIM into my phone and it all works well I put my ID mobile SIM into my wife’s phone and it all works wellIf I put both SIMs in the phone, only my wife’s SIM appears as activeIt is only when I put my SIM in my phone that it goes wrong.I have reset the Mobile set up and the baseband settings.  I have not done a full factory reset because I am trying to avoid going through the whole reset and reload apps process.Any help is appreciated.Thank you

3
Tom
iD Mobile Employee
4 months ago
W
Newbie
Waqas Ul MananNewbie
posted in Device & Phone Support

i try multiple times to set that deal unable to do

Hi i found ID mobil gives you amazing deal Samsung S22 128Gb £20 per month. I can not go through pay by card due to address.Stevenage we bought that house we moved here 4months ago. Stevenage we were living as rental property we lived there 1 year 4months.Stevenage I lived 3 year and 8 months with my relatives.please help me even before when I try to contact you I received an email but I can’t go through    

3
Kash
iD Mobile Employee
4 months ago
G
Newbie
Goldie791Newbie
posted in Device & Phone Support

mr

Phone

3
Tom
iD Mobile Employee
3 months ago
Colum Mcveigh
Newbie
Colum McveighNewbie
posted in Device & Phone Support

how do bi contact ID

How do I contact ID they don't recognise my name or number 

3
Kash
iD Mobile Employee
4 months ago
Kirsty Lewiis
Newbie
Kirsty LewiisNewbie
asked in Device & Phone Support

phone upgrade arrived but box and seal were open

Phone upgrade arrived but the phone box was already open and seal broken

3
Kash
iD Mobile Employee
2 months ago
P
Rookie
Peter MillsRookie
posted in Device & Phone Support

Time Wasting

I had got a phone contract and a sim only contract a week and a half week ago and all I’ve had is hassle.I had tried from the third day to contact this company but wasn’t getting anywhere.7 days in I was able to speak to some one and I was told to take the phone back to a Curry’s store so I did.The person at Curry’s told me I’ve got to phone a phone number which was the Carphone Warehouses number again told I need to talk to someone at idmobille.So I got back online and I was waiting and waiting till I got a response and that operator had me online for 40 minutes.I had said I had been taking photos of the conversation in real time that operator was like I’ll pass you to someone else and I was waiting again.Now this is the good bit soon as I spoke to that person they was like here you go here’s the address and what you need to do with it so I thought ok then so I’ve sent the phone back on Monday which they’ve now got.Both phone lines are still active and when I go to the online account

3
Kash
iD Mobile Employee
4 months ago
Claire Dalton
Newbie
Claire DaltonNewbie
asked in Device & Phone Support

No Email

Hi I have ordered  a phone from ID a couple of hours ago but have recieved no E-Mail  or text to say I have.

3
Siân
iD Mobile Employee
4 months ago
Charlotte Elizabeth Flatt
Civilian
Charlotte Elizabeth FlattCivilian
posted in Device & Phone Support

new contract

Hello. I have ordered a new phone and started a new contract with ID. I am already a customer. I need phone number to be swapped to the new sim and my ID app to be updated with new contract.  

3
Siân
iD Mobile Employee
4 months ago
D
Newbie
deekDFCNewbie
posted in Device & Phone Support

voicemail prompts

I have 3 voicemails but there are no prompts to delete or move to next and can currently only listen to the first voicemail.How do I delete a voicemail or listen to the other messages?thanks 

3
Kash
iD Mobile Employee
4 months ago
Becky Ridley
Rookie
Becky RidleyRookie
asked in Device & Phone Support

New sim but wanting to stay on old number

Hello - I was wondering if anyone can help?I’ve recently bought a contract with ID mobile & I’ve arranged to move from EE towards the end of the month. When purchasing the ID contract; I said I would like to stay on my EE number & that was confirmed.However; I’ve been sent a new ID mobile sim - does anyone know why this is?Also - I cannot log in to ID mobile app using my EE number. will this work when the date comes that I’ve agreed to move over? thanks 

3
Kash
iD Mobile Employee
4 months ago
Ahmed5351
Newbie
Ahmed5351Newbie
posted in Device & Phone Support

puk

Hi is it Ahmed El-Busaidy I needs code of puk. I can you help me thanks 

3
Kash
iD Mobile Employee
4 months ago
SandraYoung85
Civilian
SandraYoung85Civilian
asked in Device & Phone Support

No service

Today I woke up and apparently have no service. It is very strange as if I make calls out ID bars and signal appear but then disappear again afterwards. I have also been unable to login to the ID mobile account as the webpage seems to not load all day. I guess it is a network thing, but I have tried updating, resetting network settings, manually selecting the operator and I cannot do anything else as far as I know. I have an iphone SE and it updated to Apple IOC 17.1.2 today, but the problem preceded this.

3
Siân
iD Mobile Employee
4 months ago
Dan White
Civilian
Dan WhiteCivilian
asked in Device & Phone Support

Upgraded yesterday and Sim stopped working, help?

Hi All,  Upgraded my contract yesterday and my sim stopped working around lunch time today, received the new phone shortly after and swapped the sim over and still not working. Any ideas?

3
Kash
iD Mobile Employee
4 months ago
Annie Newstead
Civilian
Annie NewsteadCivilian
asked in Device & Phone Support

Calls cut off mid call "sorry, the number you have dialed has not been recognised"

I have been with ID Mobile for about a month.  I am currently in Belgium.  I have an iPhone 8 Plus. When I call a uk number, I get through and am talking to the person I have called, when a voice says “sorry, the number you have dialled has not been recognised” and then cuts off.My husband has just tried to call me (to see if I can receive calls) and I hear a voice saying “sorry the number you have dialled has not been recognised … “. It then goes straight to voicemail.Is this a network problem?    The network says BASE on my phone (that’s the one it automatically goes to).  I have not problems using mobile data.Is this a problem with the APN?  I don’t appear to have access to adding a new APN (having looked up on the ID Community for similar problems).I’d be very grateful for some advice. Thank you.

3
Tom
iD Mobile Employee
4 months ago
Dave Kendall
Civilian
Dave KendallCivilian
asked in Device & Phone Support

id mobile gone down.

using phone for work apps.id decided to stop working tonight meaning ive lost work and possibly contracts.also my brother is bedridden and extremely ill.i couldnt even send or recieve phone calls.this has lost me alot of money and the family stress of not being in contact this is absolutely not on.

3
Tom
iD Mobile Employee
4 months ago
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