Device & Phone Support

All the latest news, tips and tricks for Android devices

  • 2,076 Topics
  • 9,127 Replies

2076 Topics

Ian Hollebon
Newbie
Ian HollebonNewbie
asked in Device & Phone Support

New PAC request

I have a PAC from I'd which expires in two days. Can I'd please send me a new one with 28 days as the network I am moving to will not except my  existing PAC with only two days on it.Thank you 

3
Kash
iD Mobile Employee
1 month ago
C
Newbie
courtney GNewbie
posted in Device & Phone Support

My data is not working, and my account is not working account is07577097199

I need help to get my data to work, and I also need help to login in my account which is not working. I’m very frustrated  

3
Kash
iD Mobile Employee
2 months ago
B
Newbie
BobSpeightNewbie
asked in Device & Phone Support

When my number changes.....

HiI am a new ID customer. I have received my SIM & added the ID app to my phone. The app needed my ID phone number & so I added it. But my number will change in a few days to my "old" phone number as it's in the process of being ported across from my old provider. Please could someone tell me if this number will then be automatically added & updated onto the app or do I need to do something.Thank you,Bob Speight 

3
Kash
iD Mobile Employee
1 month ago
Andrea Kyte
Newbie
Andrea KyteNewbie
posted in Device & Phone Support

new bank details

I don’t know how to let them know that I have new bank details it has no information on how to inform them? I need help pleaseee :)

3
Kash
iD Mobile Employee
3 months ago
Richard Downes
Newbie
Richard DownesNewbie
asked in Device & Phone Support

iphone 14 pro

Will you get anymore in stock or are they fully discontinued? iPhone 14 pro

3
Kash
iD Mobile Employee
1 month ago
A
Newbie
andrzej1974Newbie
posted in Device & Phone Support

My phone number is not recognised

Hello. I am a new customer id mobile. My phone is Samsung S24 Ultra. I transferred my number from O2 a week ago. No one can call my number or send a txt message. They receive a message that the number is not recognized. I can call and send a txt message. Has anyone had a similar situation?

3
Tom
iD Mobile Employee
22 days ago
D
Newbie
Donna fNewbie
asked in Device & Phone Support

voicemail not kicking in

When people call me it doesn’t go to voicemail even though it says my voicemail is activated, it just rings out then says number not recognised .os there some thing I need to do or is it a fault on my network?

3
Lauren
iD Mobile Employee
3 months ago
K
Newbie
KourtneyGNewbie
asked in Device & Phone Support

My Bill

Hello, I’m just wondering if anyone else has this problem, when i go to view my bill it’s all messed up and I can’t read it, why is this?  

3
Kash
iD Mobile Employee
2 months ago
J
Newbie
Jen2109Newbie
asked in Device & Phone Support

Bill paid, but account blocker!!

I paid my bill on Friday morning, and I’ve realised this evening, that my services still haven’t been reinstated. I’ve been using WiFi at home, so hadn’t noticed.It has definitely left my account, but it doesn’t appear in the app. I paid it via the app, so don’t understand it. Can anyone advise what to do, please? The helpline isn’t open, and the chat just comes back with nonsense. thanks 

3
Tom
iD Mobile Employee
2 months ago
M
Newbie
Martyn84Newbie
asked in Device & Phone Support

icloud

I have recently changed over to ID mobile from another provider and provided the PAC number and this was actioned at the start of this week. However, when I try to log into my iCloud the two factor authentication code which is being sent is not being received to my number. Has anyone had a similar issue and could there be some sort of block on this. I am receiving other calls and messages fine. 

3
Kash
iD Mobile Employee
3 months ago
Kev James
Newbie
Kev JamesNewbie
asked in Device & Phone Support

xiaomi 14, no 5g

Hi all I've just bought a new Xiaomi 14, but I'm not getting 5g as I was previously on my Moto edge 30 ultra.Is there a quick fixThanksKev

3
Tom
iD Mobile Employee
1 month ago
Robert Foggett
Civilian
Robert FoggettCivilian
asked in Device & Phone Support

old number not ported over

Had text saying number ported over but not the case, phone has new number, have tried removing SIM and restarting etc with no effect ?

3
Tom
iD Mobile Employee
2 months ago
Dilek Karakus
Newbie
Dilek KarakusNewbie
posted in Device & Phone Support

Samsung S23- sound vibrating with air being sim slot

I upgraded my contract with new Samsung S23 in june 2023. I have problem with the sound, sound is vibrating when playing videos. I took it to a phone repair shop and been told there is a manufacturing issues with Samsun S23 SIM slots with air being trapped in the slot causing pressure on the adjacent microphone  and causing ths soundto vibrate. They told me  they cannot fix the problem, i will have to keep taking the SIM slot out to relieve the air pressure. I want to return to phone back or replaced.

3
Tom
iD Mobile Employee
2 months ago
V
Newbie
Vicky SynnottNewbie
asked in Device & Phone Support

live chat

Is live chat not working? 

3
Kash
iD Mobile Employee
1 month ago
camey000
Newbie
camey000Newbie
asked in Device & Phone Support

wifi calling

Hello. I have a Samsung Galaxy A13 and use the 3 network mobile broadband for internet access. Should I be able to use wifi calling through the 3 network router to make phone calls?.Thanks.  John

3
Lauren
iD Mobile Employee
1 month ago
S
Newbie
SpriceyNewbie
asked in Device & Phone Support

New to ID. No contract Confirmation or Transfer Start Date Received

I am in the process of transferring from EE to ID and porting my existing number. New handset and contract bought on-line via Carphone Warehouse on Monday during which I provided the PAC code. Collected handset on Tuesday in store. I was advised I would receive contract details via email plus confirmation of the number transfer date. 2-days later and I haven’t heard anything (checked spam too), so I am still on my old handset and contract with EE and with no indication that anything is happening at all. Any advice as to how to fix this would be appreciated (I have also messaged ID via X but not heard back).

3
Tom
iD Mobile Employee
1 month ago
Rich Aitken
Rookie
Rich AitkenRookie
asked in Device & Phone Support

call cut off while queing for doctor

Sat in a queue for a doctors appointment; call dropped. Lost my place. Called again - 4 or 5 minutes then dropped again.   

3
Tom
iD Mobile Employee
2 months ago
Amanda Cowling
Newbie
Amanda CowlingNewbie
asked in Device & Phone Support

keep my mobile number

1

3
Kash
iD Mobile Employee
2 months ago
A
Newbie
Ans OtonevNewbie
asked in Device & Phone Support

PAC not working

New to this iD mobile and starting to regret it. PAC code, name, mobile and transaction number submitted…comes back with errors … no call center

3
Kash
iD Mobile Employee
2 months ago
Sueshed
Newbie
SueshedNewbie
asked in Device & Phone Support

canary islands issue

We are in Fuerteventura and are having terrible problems with phone calls.We are both on ID Mobile and both have iPhone 13s - but are having difficulty making and receiving calls to ourselves and others, on odd occasions it’s perfect but most of the time nothing - even when we have a signal showing? Earlier I had a message saying ‘the number you have dialled cannot accept this call - it was my partners number and Simon the same network so why? if it’s of any relevance the network we are automated to is YOIGIO. Any help or suggestions appreciated, thanks   

3
Kash
iD Mobile Employee
2 months ago
R
Newbie
Rob TaylorNewbie
asked in Device & Phone Support

voicemail notification every time phone turned on / restarted

Hi, every time I turn on my phone (Google pixel) it tells me I have voicemail  (notification icon is displayed). when I then go to voicemail there are no new messages. the notification appears every time my phone is turned on or restarted. this has happened for 2 years on my old phone (still ID mobile) and after recently getting a new phone it's still happening. any ideas how to solve this?

3
WelshPaul
Legend
2 months ago
Tobias Weissenauer
Newbie
Tobias WeissenauerNewbie
posted in Device & Phone Support

how to get replacement sim

Hi my name is tobias weissenauer I have lost my simcard so I was wondering I blocked ot buy how cam u order a new sim.

3
Tom
iD Mobile Employee
2 months ago
Joanne Davies
Newbie
Joanne DaviesNewbie
posted in Device & Phone Support

Missing phone case

I purchased an iPhone 15 for my daughter for Christmas. The deal I bought included an Apple phone case which was to be delivered 1 month after the phone. I have never received it. When will it arrive?

3
Kash
iD Mobile Employee
1 month ago
P
Newbie
PhilipsaltNewbie
asked in Device & Phone Support

Phone keeps going to emergency calls only

My phone keeps going to emergency calls only. Never happened with O2 having just changed to iD mobile it's really frustrating especially when trying to keep in touch with Important hospital appointments 

3
Kash
iD Mobile Employee
1 month ago
T
Newbie
TelboyNewbie
asked in Device & Phone Support

calls out

 why are all my outgoing phone calls saying number not assigned to a person 

3
Kash
iD Mobile Employee
1 month ago
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