Device & Phone Support

All the latest news, tips and tricks for Android devices

  • 2,049 Topics
  • 9,016 Replies

2049 Topics

Yana Spana
Civilian
Yana SpanaCivilian
asked in Device & Phone Support

People cant call me

Transferred my old phone number to ID recently, but people cant call me it says incorrect number. I can call and message and I have a mobile data

1
Tom
iD Mobile Employee
1 month ago
B
Civilian
BrianhumpCivilian
asked in Device & Phone Support

new sim no

My new sim isn’t registering in my phone. old sim does but the new one is saying no sim.

4
Tom
iD Mobile Employee
1 month ago
S
Newbie
sfarookNewbie
asked in Device & Phone Support

Wifi calling not working on Samsung galaxy Note 10 + 5g

HI,Have been with id mobile for a while now and happy but the signal is terrible inside our home compensated thus far due to wifi calling which was working flawlessly on Samsung galaxy Note 8. But I recently changed to Samsung Glaxy Note 10+ 5G phone and the wifi calling has stopped working on it. I know it is not a phone issue because it iw working fine on a vodafone sim, The strange thing is wifi calling option is ticked and all but the phone does not trigger the wifi access to call when it should. The phone is fully updated to the latest software (as said earlier I tested it on my friend’s Vodafone sim and wifi calling works fine on the phone)Someone tells me I need a new sim because I now have a 5G phone. Is that correct? 

15
G
Rookie
1 month ago
Kev James
Newbie
Kev JamesNewbie
asked in Device & Phone Support

xiaomi 14, no 5g

Hi all I've just bought a new Xiaomi 14, but I'm not getting 5g as I was previously on my Moto edge 30 ultra.Is there a quick fixThanksKev

3
Tom
iD Mobile Employee
1 month ago
M
Newbie
Merfyn HughesNewbie
asked in Device & Phone Support

not able to receive international calls or OTP messages from America

I have been speaking to an US company who tried calling me back and also sent me OTP which did not come through.

9
Tom
iD Mobile Employee
1 month ago
Alan Warne
Newbie
Alan WarneNewbie
asked in Device & Phone Support

why does my data not work correctly until i get to WiFi

I drive all day around my town and have delays in my what's app etc but when I get home I get my emails and more texts when connected to the WiFi why is this.I'm using a Google pixel pro 7 any help would be appreciated.I have rebooted various times never had issues like this on O2. 

1
Tom
iD Mobile Employee
1 month ago
Thomas Francis
Civilian
Thomas FrancisCivilian
asked in Device & Phone Support

cancellation

Have a sim only that I want to cancel, it's still packaged up as it took well over a week to arrive.It doesn't show on my account either, within the 14 days.

1
Tom
iD Mobile Employee
1 month ago
S
Newbie
SpriceyNewbie
asked in Device & Phone Support

New to ID. No contract Confirmation or Transfer Start Date Received

I am in the process of transferring from EE to ID and porting my existing number. New handset and contract bought on-line via Carphone Warehouse on Monday during which I provided the PAC code. Collected handset on Tuesday in store. I was advised I would receive contract details via email plus confirmation of the number transfer date. 2-days later and I haven’t heard anything (checked spam too), so I am still on my old handset and contract with EE and with no indication that anything is happening at all. Any advice as to how to fix this would be appreciated (I have also messaged ID via X but not heard back).

3
Tom
iD Mobile Employee
1 month ago
L
Newbie
LthorneNewbie
asked in Device & Phone Support

Proof of usage for insurance

Hi,I need proof of usage for insurance purposes, how do I get this? I have the IMEI number for the device. Thank you,Leah

33
Tom
iD Mobile Employee
1 month ago
J
Newbie
JGilmartinNewbie
asked in Device & Phone Support

Apple TV

Can I have an activation link for 3 months apple tv please? 

1
Tom
iD Mobile Employee
1 month ago
Helen999
Civilian
Helen999Civilian
asked in Device & Phone Support

Phone stopped working

Trying to get help from iD mobile is incredibly frustrating. Live chat not working.My phone has stopped working and I need to know what my options are. 

2
Kash
iD Mobile Employee
1 month ago
J
Newbie
Johnmc84Newbie
asked in Device & Phone Support

ive not received a transaction number

I've checked through emails and I've got nothing regarding transaction number, any help on how I get this

2
Kash
iD Mobile Employee
1 month ago
TashaKelly
Newbie
TashaKellyNewbie
asked in Device & Phone Support

QR code on new phone set up not working

I have a new phone that was delivered today, and it asks for a QR code, I have scanned the code on the box and it says 'Wrong QR code'  ask your IT admin for the correct code...I have no idea what to do? I can't seem to get anyone on the live chat?

2
Kash
iD Mobile Employee
1 month ago
A
Newbie
AnthonyChiuNewbie
asked in Device & Phone Support

Customer Service unable to provide usage history or IMEI blockage

I had my phone stolen recently and I contacted ID mobile in order to get;Usage history for the past 30 days with IMEI information IMEI blacklist on my stolen phone ()However the customer service have provided invoices which do not contain the IMEI information and state they cannot block the IMEI. I have been using the ID Mobile network and provided dates when I used my stolen phone, however I bought the phone outright from Apple and have been using an ID Mobile SIM. Can ID Mobile help get this information?  Thanks Anthony

1
Kash
iD Mobile Employee
1 month ago
D
Newbie
DuncanRENewbie
asked in Device & Phone Support

cant send SMS to france / French number

I can’t send any text messages to a french number - which I could do before moving to ID.  I have previously sent numerous text SMS message to a few people in France. That was when I was using the EE network as my provider.   Now with ID, to the same people, the messages are failing.  I get the red (!) icon.  I try to resend and it fails again.  is there a setting on my iPhone that is blocking this? Is it in my ID account?   i have roaming turned on.  Mobile data is on.  nothing has been manually changed since moving to ID.  please help.   thank you.  Duncan. 

25
Kash
iD Mobile Employee
1 month ago
J
Rookie
Jozef ButorRookie
asked in Device & Phone Support

Can’t received calls or make a calls

I can’t received or make calls, any help with this please  

6
Kash
iD Mobile Employee
1 month ago
Adrian Madej
Newbie
Adrian MadejNewbie
asked in Device & Phone Support

Coverage issues

I would like to cancel my contract but still pay a monthly  just for my phone. 

6
Kash
iD Mobile Employee
1 month ago
Alice Authbert
Newbie
Alice AuthbertNewbie
posted in Device & Phone Support

switch sim

      

1
Kash
iD Mobile Employee
1 month ago
Gordon Dorricott
Civilian
Gordon DorricottCivilian
posted in Device & Phone Support

Switch number

Hi, I'm tring to switch my old number from 3 but it's not working 

1
Kash
iD Mobile Employee
1 month ago
D
Newbie
Daniela87Newbie
asked in Device & Phone Support

Issue with porting in of number

So I got a new contract with id and was porting over my number from three, completed the form last week and the port was due to take place on Monday. Prior to this, I had been using both my id and three sim card successfully in my phone (S24).Monday comes round, my three sim card disconnects, and then my id sim disconnects. I have no connection or number registered with wither network when I look at my sim manager on my phone.Tried several things around trying to reboot phone, force a connection to network etc. Nothing works.Tuesday I contacted the id live chat to be dragged through similar process of restarting my phone etc etc, nothing works so they say they will send me a new sim. I should say that at this point,  my number to be ported from three is what is showing as my number when I log in to my id account.New sim arrived Thursday, activated in my id account, still no network connection. On to the live chat again to be taken through the same nonsense processes with no luck, they

1
Kash
iD Mobile Employee
1 month ago
A
Newbie
AnthonyChiuNewbie
asked in Device & Phone Support

ID Mobile Not Blacklisting My Stolen Phone

My iPhone 15 Pro was stolen whilst on holiday on the 07/02/2024, I reported it to ID mobile on the 08/02/2024 and asked to block my phone and SIM. They blocked my SIM but the IMEI number of my iPhone was not blocked. I have returned from holiday and trying to get the IMEI number blocked for insurance. However ID are saying the IMEI number is not on the system because I bought the iPhone through Apple.Previous articles suggest ID mobile can show proof of usage of the SIM in the iPhone, but the Advisors on Chat refused. I have the original box and proof of purchase, if ID mobile needs me to provide the IMEI number.I need to get the IMEI number blocked, please help!

9
Kash
iD Mobile Employee
1 month ago
M
Newbie
MiratNewbie
asked in Device & Phone Support

PARCEL RETURNED TO CURRYS BY DPD FOR NO REASON

 Hi everyone,I received an email yesterday at 08.35 from DPD, regarding my new phone saying that, it's due to be delivered the 4th of March 2024 between 09:48-10:48. Then I received another email on the same day at 09:03 saying that my parcel will now be delivered on Thursday 7th March between 08:00 - 12:00. Then today by coincidence I checked the status of the parcel in DPD's website, surprised by this message, "Your parcel is on its way back to Currys", without any notification or explanation  from ID MOBILE OR CURRY’S OR DPD. I have been already charged for the upgrade to new phone. I couldn't find anyone to contact via App or even email/Phone number, even my sim was blocked as i ordered a new one. I’d be grateful if someone can help to find out regarding this serious issue as it is really confusing. Many thanks Mirat 

5
Kash
iD Mobile Employee
1 month ago
Emma Gilbert
Newbie
Emma GilbertNewbie
asked in Device & Phone Support

Final bill

Hi I have just ordered a sim only for ID and I am in the last month of my ID contract. I would like my final bill please so I can switch from 1 to the other please or can you switch it for me as I am a existing ID customer Thank you Emma Gilbert

2
Kash
iD Mobile Employee
1 month ago
Helen Hannon
Newbie
Helen HannonNewbie
asked in Device & Phone Support

Location problems

Whilst at work I have a good signal and had no problems until last week.  My phone won’t make or receive calls, send or receive text messages.  Mobile data is fine and I can check emails, whatsapp, etc. My partner is on iD mobile too but phone works fine. As soon as I drive a mile away the phone works as it should.  I’ve updated the phone, cleared cache, etc. It’s been like this a week.  I put the sim in a different phone and it worked.  It must be to do with my phone settings but unsure what. I have a redmi note 9.  Any suggestions gratefully received, many thanks..

5
Kash
iD Mobile Employee
1 month ago
Damien Nelson
Newbie
Damien NelsonNewbie
asked in Device & Phone Support

Previous member re-joined

I am unable to log into ID Mobile on my iPhone or iPad using the app but when I Google ID Mobile log in and use my email address and password I manage to login. I then see my name and mobile number displayed on my ‘Dashboard’. It then shows Remaining Monthly Allowances (-392 days left) with zero  mins text data for the Billing Period 18/1/23 to 14/2/23.Your next bill so far: error in calculating the estimated bill, displayed amount may not be correct.£0.00Payment due on 1st March 2023 For some strange reason it is pulling back when I was previously an ID Mobile customer prior to moving to Lebarra, this is despite deleting my history and cookies. I re-joined ID Mobile last month, 3/3/24, keeping my previous mobile number and activating it. Please help me sort out the problems. 

4
Kash
iD Mobile Employee
1 month ago
Terms & Conditions
Why iD Mobile?