Device & Phone Support

All the latest news, tips and tricks for Android devices

  • 2,050 Topics
  • 9,020 Replies

2050 Topics

Damien Nelson
Newbie
Damien NelsonNewbie
asked in Device & Phone Support

Previous member re-joined

I am unable to log into ID Mobile on my iPhone or iPad using the app but when I Google ID Mobile log in and use my email address and password I manage to login. I then see my name and mobile number displayed on my ‘Dashboard’. It then shows Remaining Monthly Allowances (-392 days left) with zero  mins text data for the Billing Period 18/1/23 to 14/2/23.Your next bill so far: error in calculating the estimated bill, displayed amount may not be correct.£0.00Payment due on 1st March 2023 For some strange reason it is pulling back when I was previously an ID Mobile customer prior to moving to Lebarra, this is despite deleting my history and cookies. I re-joined ID Mobile last month, 3/3/24, keeping my previous mobile number and activating it. Please help me sort out the problems. 

4
Kash
iD Mobile Employee
1 month ago
W
Newbie
WendersNewbie
asked in Device & Phone Support

Not getting service I paid for

Since I got iD Mobile. I have had nothing but problems. I hardly get any service. Only the first bar on my phone  is showing.  We had a power cut yesterday and I switched to Mobile data and I had no network. I couldn't post on Facebook to ask if anyone else had the power cut. So I tried other sites and could not get on them either. I have never had any issues with previous suppliers.  I want to cancel but it says I would owe over £500. Why if I am not getting the service I have paid for. Its really doing my head in. 

1
Kash
iD Mobile Employee
1 month ago
A
Newbie
ArthurCNewbie
asked in Device & Phone Support

New phone broken after 11 days of having it

Took out new contract 11 days ago with Redmi Note 11 Pro 5g for my son. Just discovered the volume buttons have fell off and can't find them. What do I do as it's impossible to contact ID!! Do I just go back to the Currys store where I got phone from?

4
Kash
iD Mobile Employee
1 month ago
V
Newbie
Vicky SynnottNewbie
asked in Device & Phone Support

live chat

Is live chat not working? 

3
Kash
iD Mobile Employee
1 month ago
S
Newbie
Shyam KoiralaNewbie
asked in Device & Phone Support

About ending contract

Hi my 2 year contract of Iphone 13 pro max+ unlimited calls,data and sms is ending on March 6. What I have to do to get a new sim only contract?

27
Kash
iD Mobile Employee
1 month ago
T
Newbie
TelboyNewbie
asked in Device & Phone Support

calls out

 why are all my outgoing phone calls saying number not assigned to a person 

3
Kash
iD Mobile Employee
1 month ago
J
Newbie
Jc1234Newbie
asked in Device & Phone Support

Switching day scheduled for tomorrow but no SIM card delivery.

Hello, help! My switching day for moving my existing mobile number to ID Mobile is scheduled for tomorrow (March 11) but still no SIM card delivery!! Emails from ID Mobile says that the SIM card has been dispatched (March 5) and that delivery courier will be in touch. However reading this forum, ID Mobile sent this Royal Mail 2nd class rather than a courier. What happens on switching day when I have no new SIM card? Does switch happen so my current SIM card will stop working? (Not ideal to not have any mobile phone access, especially as I am paying for it) What can I do to get an ID Mobile SIM card to port my existing mobile phone number? I can’t even set up ID Mobile app as it depends on SIM card and being sent a code… help! I simply want this sorted as quickly and as smoothly as possible.  Help! Thanks.

7
Kash
iD Mobile Employee
1 month ago
A
Civilian
AbshireCivilian
asked in Device & Phone Support

Is iPhone 15 secure to use?

Hi friends, I was thinking of purchasing iPhone 15, iPhone 15 is not more secure to use for long lasting periods. After that I am quite afraid to purchase the device, if it does not work perfectly. Has anyone used this device? If it is then what is your experience to use?

2
Kash
iD Mobile Employee
1 month ago
Martin Hiden
Newbie
Martin HidenNewbie
asked in Device & Phone Support

date capping and allowance balance

I have 150G of data on my account and carried over 150G , what is this if i have now used all my allowance and my cap? And still have 260G combined allowance left? 

1
Kash
iD Mobile Employee
1 month ago
Sarah Ann Murphy
Civilian
Sarah Ann MurphyCivilian
posted in Device & Phone Support

Phone number hasn't ported, no chat available

My phone number was due to port yesterday and it is still hasn’t as of this morning. I’ve had no communication from iD with any updates on the process or causes for delay, and the live chat option on their site is never available for me to speak to someone. Not a great start iD 😬 If someone could advise or if @iD Mobile could make contact with me please, that would be great

1
Kash
iD Mobile Employee
1 month ago
Rhianon
Newbie
RhianonNewbie
asked in Device & Phone Support

how do i add another plan to my ID app?

I was told by an advisor that I can add my sons plan to my ID app. Can anyone please tell me how? Because they both plans are under my details I’m struggling to manage them. 

5
Kash
iD Mobile Employee
1 month ago
Bettsy Betts
Newbie
Bettsy BettsNewbie
asked in Device & Phone Support

sim cards

Hi. I want to get a contract phone with I'd. My question is this. Can I use my smarty simcard in the I'd phone. Can I not activate the I'd sim that comes with the phone  

1
Kash
iD Mobile Employee
1 month ago
N
Newbie
nicfromhoveNewbie
asked in Device & Phone Support

Apple pay declined

Hi, I’ve just switched from O2 to iDmobile and my ApplePay now keeps getting declined. Does anyone know how to remedy this? thanks!

2
Tyler
iD Mobile Employee
1 month ago
K
Newbie
KernowNewbie
asked in Device & Phone Support

very slow/non existant 4g speed

I’ve just joined IDmobile and have very slow or non existent mobile data. Speed tests show rubbish speed even though my usage shows data being used. this is the latest speed check I’ve done and to say I’m not happy is an understatement!  anyone have any clues? 

4
Tyler
iD Mobile Employee
1 month ago
M
Rookie
mgb311Rookie
asked in Device & Phone Support

Nothing works.

I received my new iPhone 15 on Monday with my number being transferred on Tuesday, since then it only works via Wifi. The phone itself has full bars of signal and says its on 4G. I’ve checked the coverage map and it says it gets 4G. Three says ‘We're working on fixing an issue in this area at the moment. We're sorry for any disruption this may be causing.’ Not sure how long thats been on their website but the problem has been at least 3 days.  I’ve done everything ID suggests, cleaning the sim, trying a different phone, resetting network settings etc etc. Worst service I’ve ever had. No 4G No 5G Sometimes I get 3G - (being switched off at the end of 2024) Can’t receive phone calls Can’t make phone callsThanks! 

5
Tyler
iD Mobile Employee
1 month ago
Matt B 1995
Newbie
Matt B 1995Newbie
asked in Device & Phone Support

Not recieving texts after switching to ID

I switched to ID last week from ee but my messages haven’t updated to my old number. Please can someone get in touch with me to sort this.

5
Kash
iD Mobile Employee
1 month ago
Dawn Alvey
Newbie
Dawn AlveyNewbie
asked in Device & Phone Support

Login with three mobile numbers to one email address

Hi, I have three mobile numbers, One for meOne for my sonOne for my mumAll these numbers are linked to one email address. I can't login to my mums or mine as it says one email only for one number.I've had two numbers for over a year and need to cancel my mums as she's died now and I've just gone over to 1d.Any help will be appreciated. 

2
Kash
iD Mobile Employee
1 month ago
Paula Fletcher
Newbie
Paula FletcherNewbie
posted in Device & Phone Support

unable to access account usung details

I am unable to access my ID account with my email and d.o.b  

2
Kash
iD Mobile Employee
1 month ago
WelshPaul
Legend
WelshPaulLegend
posted in Device & Phone Support

What is a PUK code and how do I get one? (GUIDE)

If you've blocked your phone by entering an incorrect PIN too many times, you'll need a PUK (Personal Unblocking Key) code to unblock your device. If you require a PUK code, please get in touch with iD Mobile via live chat.http://idmobile.co.uk/live-chat Once you've entered your PUK code, you'll be asked to choose a new 4-digit PIN of your choice. After that, you’ll be unblocked and good to go again.Entering the wrong PUK codeYou have 10 chances to enter a correct PUK code. After that, your iD Mobile SIM will be blocked. If your PUK code hasn't worked after the second attempt and you're convinced that you've entered it correctly, it's probably best to contact iD Mobile via live chat so they can help you.Make sure you're requesting for the right kind of codeDon't get confused between a PUK code and a PAC code.A PUK code unblocks a phone when an PIN has been entered incorrectly too many times.A PAC code is obtained when someone wants to leave a service provider and use their device on an

1
Kash
iD Mobile Employee
1 month ago
Rafalix
Rookie
RafalixRookie
asked in Device & Phone Support

Message not delivered

HiI’m new user. Every time I’m sending sms it reporting message not delivered but it is actually received on the other side. I tried to reset the network settings and restart the phone. It helps for one day and the problem came back. Can anyone help me with this please? It’s really annoying 

17
Kash
iD Mobile Employee
1 month ago
Joanne Davies
Newbie
Joanne DaviesNewbie
posted in Device & Phone Support

Missing phone case

I purchased an iPhone 15 for my daughter for Christmas. The deal I bought included an Apple phone case which was to be delivered 1 month after the phone. I have never received it. When will it arrive?

3
Kash
iD Mobile Employee
1 month ago
M
Newbie
MexicoCola1984Newbie
asked in Device & Phone Support

Woeful Connection 95% of Time....

Joined I'd mobile from EE, and it's awful.  Home, data never works, doesn't matter wherever I go data never works, can't access my bank, can't check the location of the kid on family link. Genuinely never used a service this bad, anyone why ideas..…Using a Pixel 8.

2
Kash
iD Mobile Employee
1 month ago
I
Newbie
ImmyaNewbie
asked in Device & Phone Support

Cannot receive one time passcodes

Hi, I joined ID on Sunday coming from EE. I cannot receive one time passwords. I’ve tried everything, followed all the suggestions from the online chat but no success. Off and on again, taking the sim out and back in, checking the numbers correct with the bank and starts with 44 7, checking the number matches that store in my phone, calling the bank again.. it’s endless.The online chats sound like a bot and aren’t of any help. They said it would be escalated to their technical team but it’s been a week and nothing. I saw someone had waited 4 months before giving up and changing network. I’m currently blocked from all my banks because I can’t access the one time passwords, I really need access!  I have 13 days to terminate my contract, if I can’t resolve this by Saturday I’m going to need to leave ID before I’m stuck with them for two years. Has anyone found a fix for this? I don’t have the luxury of waiting much longer because I can’t get to the currys store  to cancel the contract due

11
Kash
iD Mobile Employee
1 month ago
Will Drake
Newbie
Will DrakeNewbie
asked in Device & Phone Support

pac code not working

I’ve recently requested a pac code from Vodafone, and have entered it on the ID mobile website. I have triple checked the info I put in and it’s all correct. However it’s saying the information is incorrect and can’t process it at the minute. I notice that there’s quite a few people with the same problem but I haven’t seen the solution.   thank you

6
Kash
iD Mobile Employee
1 month ago
Graham Cronshaw
Newbie
Graham CronshawNewbie
asked in Device & Phone Support

wrong phone number on device info Iphone

I transferred my number from EE but was given a temporary number when I set my new phone up.For some reason the temporary number is stored against the phone in device info meaning I get an irritating “message failed to send” message for every text sent although they do go through. I can’t simply just edit the number and it is driving me crazy! Has anyone found a fix for this? 

2
Kash
iD Mobile Employee
1 month ago
Terms & Conditions
Why iD Mobile?