Device & Phone Support

All the latest news, tips and tricks for Android devices

  • 2,065 Topics
  • 9,074 Replies

2065 Topics

C
Newbie
chrissie27Newbie
asked in Device & Phone Support

switching my number from previous network to id mobile

I kept my existing mobile number gave ID mobile my pac number  I had a text that my number has switched but its not working why isn't it working

1
Kash
iD Mobile Employee
1 month ago
willnobby
Newbie
willnobbyNewbie
asked in Device & Phone Support

Can't log onto my account and the forgotten password service isn't working.

I have just re-joined ID mobile and I can't log on to the app. When I try to register a new account it says that my account already exists (I have previously used ID mobile). However, when I try and log in it doesn't let me. When I have tried the forgotten password route, it keeps saying there is an error.Can someone from ID help me recitfy this issue so I can log into the app? I think potentially the service recognises my email but my account doesn't really exist anymore.

8
Kash
iD Mobile Employee
1 month ago
Robert Ceuppens
Newbie
Robert CeuppensNewbie
asked in Device & Phone Support

ID blacklisted my phone

my handset was temporarily lost so I called the number to block the sim.  For some reason they blacklisted the phone as well, but I never wanted that.  Now the sim is unblocked but the phone still wont work.  One of the chat agents yesterday said he would un blacklist it and it would take an hour.  A day later it’s still blacklisted.  What can I do now?  My phone has been bricked.

8
Tyler
iD Mobile Employee
1 month ago
Tracy Pye
Civilian
Tracy PyeCivilian
asked in Device & Phone Support

not accepting bank details

Cancelled by mistake and trying to put my bank details in but it's not accepting my account number

1
Kash
iD Mobile Employee
1 month ago
Safiya Robinson
Newbie
Safiya RobinsonNewbie
asked in Device & Phone Support

get me out of here

Appalling service I would like to enquire about ending my contract with you. Forced to do so here because I can't contact any real person. Every time I try to pay my bill online or on the phone the payment is taken and then automatically refunded. I've also had multiple days with absolutely no service on my phone due to your inefficiency and I want out. 

1
Kash
iD Mobile Employee
1 month ago
Michelle Meadows
Newbie
Michelle MeadowsNewbie
asked in Device & Phone Support

phone not arrived - should i cancel contract ?

We upgraded on 22nd of February and ordered a new iPhone 13 through ID. The phone still has not arrived despite repeated emails and redelivery notices with DPD. I have liv chatted with ID mobile twice and Customer Services said they would sort however this is not been sorted. It is now been 12 days waiting for this phone, which is not arrived and we are paying for a new contract. ID has failed to deliver on the contract so I believe owes me a refund. However, I cannot speak to anybody and do not have the time to spend hours on live chat to achieve absolutely nothing. I am so fed up with this. 

4
Kash
iD Mobile Employee
1 month ago
Jennie Gardiner
Civilian
Jennie GardinerCivilian
asked in Device & Phone Support

problem with duplicate oder

Hi, please can anyone advise me how to speak to someone regarding the following problem.I ordered a 12 month contract SIM on 2nd March. Unfortunately, I accidentally ordered it twice. Neither SIM has arrived yet,I tried to speak with Live chat to cancel one of the orders but they need my customer service PIN. I need to register online to get this but when I go to register, my old phone number is not recognised and if I enter either of the new numbers it sends a verification text to those numbers which obviously I am not receiving as I don’t have the SIM cards. Is there any way to speak to someone without needing to be registered and having a customer service PIN please?

1
Kash
iD Mobile Employee
1 month ago
Mooh Biiry
Newbie
Mooh BiiryNewbie
asked in Device & Phone Support

SIM CARD NOT WORKING

Hi my my old number was disconnected from my old provider and moved to ID but since the 20th of February the day that it migrated it did not work and I have now lost the access to my ID account as I forgot the password and it only sends a text message to my number however how can I do it without calls data or sms? And still being charged for it

4
Kash
iD Mobile Employee
1 month ago
Liam Goodge
Newbie
Liam GoodgeNewbie
asked in Device & Phone Support

Need help! Phone number hasn't swapped over after switching to IDD

I recently took out a new contract with ID and switched from my old provider using a PAC. I have received confirmation that my phone number has switched now from ID and my old provider has confirmed they've cancelled my services but it hasn't changed over yet. I have tried restarting my phone.  How long should this take? 

6
Kash
iD Mobile Employee
1 month ago
Alice Kathryn Hourihane
Civilian
Alice Kathryn HourihaneCivilian
asked in Device & Phone Support

new iphone

I got a new iPhone and it’s been lagging. They updated it for me in the Currys store and it freezing when taking pictures, uploading status’ on apps and general use. What is going on, it’s a new phone???

2
Kash
iD Mobile Employee
1 month ago
I
Newbie
InjustaNewbie
asked in Device & Phone Support

Magic 6 Pro upgrade

So it's upgrade time, However I'm unable to upgrade to the Magic 6 Pro it's just not available on my Upgrades every single other phone is. Does anyone know if this is because of no stock with the phone currently being pre order for stock arriving the 8th March ? Live chat couldn't answer the question as to why annoyingly. 

4
Kash
iD Mobile Employee
1 month ago
Jem J Bipolarbear Pearson
Newbie
Jem J Bipolarbear PearsonNewbie
asked in Device & Phone Support

Add on services

I want to add on Disney on my mobile phone allowance cos it's cheap don't have a clue , have 2 Sims this one won't work 

1
Kash
iD Mobile Employee
1 month ago
Ian Hollebon
Newbie
Ian HollebonNewbie
asked in Device & Phone Support

New PAC request

I have a PAC from I'd which expires in two days. Can I'd please send me a new one with 28 days as the network I am moving to will not except my  existing PAC with only two days on it.Thank you 

3
Kash
iD Mobile Employee
1 month ago
R
Newbie
Rufus16Newbie
posted in Device & Phone Support

sim card

I’ve just joined from O2, however I haven’t recieved my new SIM card and I am unable to log into my account 

4
Kash
iD Mobile Employee
1 month ago
T
Civilian
Tom_1653Civilian
asked in Device & Phone Support

unknown caller ID

I cannot see caller ID so don't  know who's calling. This is not a phone issue, so must be something related to ID. Can anyone help?  

11
Kash
iD Mobile Employee
1 month ago
Robert Crothers
Newbie
Robert CrothersNewbie
posted in Device & Phone Support

Mobile data

Wonder if someone can help me im not getting Internet with hot spot of with mobile data in my house but it works elsewhere.  My daughter who is also with yous came to my house to do a sim replacement and her phone went the same way but when she got home her phone was working fine 

1
Kash
iD Mobile Employee
1 month ago
G
Newbie
Georgia FellowsNewbie
asked in Device & Phone Support

Purchasing a new contract instead of upgrading

I am opening a new id contract with a better phone before my previous one has run out - am I able to keep my number and transfer any remaining balance onto my new account?or do I have to terminate my old contract?

2
Kash
iD Mobile Employee
1 month ago
Emily Fyson
Newbie
Emily FysonNewbie
asked in Device & Phone Support

Cant transfer my mobile number

I am trying to switch from EE to ID mobile and keep my number. I entered the PAC code, transaction number and ID mobile number that was provided when I signed up to the contract, but it says there is a problem with the details I entered. Please can you help?

1
Kash
iD Mobile Employee
1 month ago
D
Civilian
DanmitchCivilian
asked in Device & Phone Support

PAC code

I have just upgraded with ID and want to keep my number I'm not coming from another network I got a pac code but its now saying if I use it my next bill will be the full amount on the new device and plan

1
Kash
iD Mobile Employee
1 month ago
Sam Cramphorn
Newbie
Sam CramphornNewbie
asked in Device & Phone Support

Locked Pixel 8 Pro - can i use an e-sim?

Recently got pixel 8 pro from ID back in October and I'm going to Japan and China next week. Can I use a 3rd party esim provider despite my phone being locked to ID? Ta

4
Kash
iD Mobile Employee
1 month ago
M
Newbie
MadhaviNewbie
posted in Device & Phone Support

new sim not working

My new sim delivered not working at all.Tried all steps mentioned in the post.Please check or send new activated sim. Thanks  

7
Kash
iD Mobile Employee
1 month ago
H
Newbie
hsp1Newbie
asked in Device & Phone Support

trying to switch to id using a pac code but it says something went wrong everytime and live chat doesnt help. was just wondering if someone could help me

I recently bought a new phone and am now trying to use my pac code to keep my old number but every time I do it on the id mobile site it doesn’t work and says something went wrong every time. Would anyone be able to help?

2
Kash
iD Mobile Employee
1 month ago
Nije Jones
Newbie
Nije JonesNewbie
asked in Device & Phone Support

Is there anyone within ID mobile who actually gives a toss about customers?

So I noticed an unknown direct debit from IDM - thought it was fraud so immediately cancelled it and reported it to customer support. Wifey then tells me it was for a phone she set up 3 years ago and only used for a few months. After several emails to CS I eventually managed to find all of the original account related emails in the hope of cancelling this unused contract - not a chance. Send us a copy of your passport and driving license and we will sort this out. Reluctantly I did this last weekend and not suprisingly have had zero response despite reminding them. Customer service is non existant. The live chat could nou have been more unhelpful if they had tried. I only need to pay whatever balance is due then cancell the contract. Ive tried to access the account via the app but it wont let me How hard can it be? This has already had a negative impact on my credit score and without IDM doing something about it will continue to. What else can I do? IDM tell me that they have tried to

8
Kash
iD Mobile Employee
1 month ago
RichardC
Newbie
RichardCNewbie
asked in Device & Phone Support

Transfer SIM to New Phone Now or Later

I am replacing a Moto G6 with a G54 and both use a nano SIM. I haven’t finished creating accounts on the new phone yet so I was wondering if there’s any reason why I should hold off transferring the SIM?

2
Kash
iD Mobile Employee
1 month ago
Carol O'Hare
Civilian
Carol O'HareCivilian
asked in Device & Phone Support

how do i give ID mobile my PAC code?

Hiya. I'm new to ID mobile and can't figure out how to give my PAC code (which talkmobile just provided) to them. Is there a phone number ?

2
Kash
iD Mobile Employee
1 month ago
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