Device & Phone Support

All the latest news, tips and tricks for Android devices

  • 2,072 Topics
  • 9,126 Replies

2072 Topics

Daves
Rookie
DavesRookie
asked in Device & Phone Support

Unable to find an answer

I need support and have searched everywhere on site on how to get a person to liaise. BOT is useless when you have a question which it can’t answer. Cannot get live chat and there’s no email address or phone number. Very frustrated. Spent an hour looking around. My questions are  Can you provide me an alternative pricing. If I keep my existing phone and simply have a SIM card with the same minimum plan of data as now as in two years I haven’t used data. Then a separate price for a new iPhone 13 with a similar plan with minimum data. I was hoping to be able to afford this but if I cannot get an answer I’m going to leave IDMOBILE and go to another provider who provides a human being.

6
Will
iD Mobile Employee
2 years ago
M
Civilian
megsssCivilian
asked in Device & Phone Support

no service

My phone has randomly started to say no service whenever I’m out of the house, and at home it says iD WiFi Call but with no signal bars. I have tried turning it on and off and removing the SIM card and putting it back in. I have the latest iPhone software update and no carrier update is available on settings. All my bills are paid and up to date.

10
Will
iD Mobile Employee
2 years ago
Pritpal
Rookie
PritpalRookie
asked in Device & Phone Support

5g calling not working on Samsung S10 5G

I have a Samsung S10 5G that has the WiFi calling toggle and also supports WiFi calling. It has worked with other Sims for this feature before. However I cannot get WiFi calling working with my new ID mobile SIM. Why is this? Any help appreciated as I just cannot understand why it is not working.

8
andewhite
Legend
2 years ago
Sydney Charles
Civilian
Sydney CharlesCivilian
asked in Device & Phone Support

Samsung say my Galaxy A12 is not genuine

I want to always have the time on my Galaxy A12, as i did with my A3. I enquired with Samsung as to why I don’t have an Always On setting and they said my phone was not genuine. I have the transcript of that accusation. https://www.sammyfans.com/2021/06/30/samsung-one-ui-3-1-how-to-use-new-always-on-display-aod/ shows the feature using One UI3.1, which I have, but I don’t have the Always On option so can’t see the time at night any more.Has Samsung taken away that feature for new models and not told their support people?

3
Will
iD Mobile Employee
2 years ago
I
Newbie
ItzkieranxxiNewbie
asked in Device & Phone Support

I transferred my number

Hello.I transferred my number form 02 to I'd a few days ago. I got told my number had be successfully transferred however when people call me it's fine, but if they text me it goes to my old phone with my old sim. But if I try and text someone it comes on there phone with the number that originally came with my sim. Note:the phone I have is an oppo A54 5G

5
Will
iD Mobile Employee
2 years ago
Rosie Milne
Newbie
Rosie MilneNewbie
asked in Device & Phone Support

outstanding balance but i have a direct debit agreement

I have had an email saying I have an outstanding balance but my direct debit agreement is still set up. I have tried logging on to the app but it says no network. I can't log on to my account online as it won't let me due to connection issues. Not sure what I'm supposed to do? It says my account will be suspended..

5
Ryan
iD Mobile Employee
2 years ago
Dexter7176
Newbie
Dexter7176Newbie
asked in Device & Phone Support

iPhone 13 pro

Does anyone have any idea what the delivery is on this? I've not had any emails since ordering Friday and can't create an account because I don't have a number yet. Thanks

10
Ryan
iD Mobile Employee
2 years ago
Mike Rowe
Civilian
Mike RoweCivilian
asked in Device & Phone Support

stuck on Emergency

I bought a simple phone for my wife but I've had to change phones as the original phone gat dropped and smashed. (It hasn't been used for quite a while as my wife has been in hospital) Having charged the new phone and transferred the SIM all I can get is EMERGENCY and can't do anything with it

5
Will
iD Mobile Employee
2 years ago
Dexter7176
Newbie
Dexter7176Newbie
asked in Device & Phone Support

my delivery date for iphone 13 is last monday.

My delivery is Monday the 20th, which is obviously wrong. It also says it will deliver to my neighbours, I really don’t want that, I would never see it again. I can’t seem to change this. The DPD help is automated, so useless. Who do I contact, Id mobile, Carphone warehouse or keep trying DPD. How do I contact the right person? Thanks

1
Emil
iD Mobile Employee
2 years ago
C
Newbie
ClaireCooperNewbie
asked in Device & Phone Support

Sending photos

I have a new iD contract with a Samsung AO2 phone.  Is there a way to send photos to myself via email?  I would never have bought the contract if I knew that I couldn’t save photos, I had an old iphone before on a vodafone contract.  How do I save photos please?

2
C
Newbie
2 years ago
H
Newbie
Hannah PhillipsNewbie
asked in Device & Phone Support

cant recieve sms verification codes

I’ve recently swapped over from vodaphone and when trying to set up my mobile banking I’ve noticed I can’t receive verification codes! This seems to be from all companies including Amazon, banks and paypal. I’ve spoken to someone on live chat but won’t hear anything back for 48 hours apparently. Does anyone know how to fix this as I really need to access my online banking ! 

8
Kash
iD Mobile Employee
2 years ago
G
Newbie
Gary CoxNewbie
asked in Device & Phone Support

id mobile pin

I keep my idmobile phone in Thailand, I am in the UK, I want to upgrade, but it does not recognise my pin, last two digits of bank for direct debit and last two digits of mobile number, a and to set up the id mobile app, it sends a code to my phone, which is in Thailand.

3
Will
iD Mobile Employee
2 years ago
Tich58
Newbie
Tich58Newbie
asked in Device & Phone Support

id mobile app

Can someone tell me why the I’d mobile app is not connecting?? I have been trying for around a week to look at my account and it just will not connect. I get as far as the log in then the screen says “ processing” but never continues to the account information. I have deleted the app and re-installed it several time but no change. Any help or answers to this would be greatly receivedthanks  

5
Will
iD Mobile Employee
2 years ago
S
Newbie
StojaNewbie
asked in Device & Phone Support

private number

How can I identify who is hiding behind a private number that's being harassing me for the past 2 weeks. Its effecting my life.

5
Will
iD Mobile Employee
2 years ago
L
Newbie
Larry_81592Newbie
asked in Device & Phone Support

Sim support for new phone

Changing my phone to the Xiaomi redmi 9T 5G - will my current ID Mobile sim function in this device as it is not in the support list but then neither is my current Samsung Galaxy Note 4 which has had no issues on ID network ? 

5
Will
iD Mobile Employee
2 years ago
E
Newbie
Emmanuel BaafiNewbie
asked in Device & Phone Support

Incoming caller ID not showing

My Incoming caller ID not showing for all my contacts 

5
Ryan
iD Mobile Employee
2 years ago
D
Newbie
Debbie80Newbie
asked in Device & Phone Support

How do I return upgrade phone by post

Hi, I have just recently upgraded and received my phone yesterday in post but when I looked at the box the phone is not brand new and has been adapted for UK. I have not even opened the box as do not want this phone! Please help me to return ASAP and cancel my upgrade if you cannot send me a brand new phone. 

4
Will
iD Mobile Employee
2 years ago
K
Civilian
katiegracedonCivilian
asked in Device & Phone Support

i have terrible phone service

I don’t have service. I have one bar. It’s everywhere I go. At home. At work. The shop. A field. Literally everywhere I go I only have 1 bar of service so it’s definitely not the location I’m in.  I don’t know why I have such bad service but it means I can’t make calls or text anyone - the reason I have my phone. is there anyway to fix this or figure out the issue? 

2
Siân
iD Mobile Employee
2 years ago
javelin6wd
Newbie
javelin6wdNewbie
asked in Device & Phone Support

Are iD handsets unlocked?

Looking at getting new contract and i want to know if the new phone will be supplied unlocked. 

3
Kash
iD Mobile Employee
2 years ago
S
Newbie
Stevens2021Newbie
asked in Device & Phone Support

Porting Number Can’t be submitted Issue

I recently purchased an ID mobile contract on 16/08/2021. I requested my old number (from Lebra) to be transferred to ID Mobile. I was told the transfer would occur on 20/08/2021. Unfortunately, this did not occur so I contacted ID mobile on the phone and a customer advisor looked at my account and said it would occur on 19/08/2021. I have just been on the App and it now says “Sorry, your port-in request can’t be submitted at the moment. Please try again later”.  I therefore re-rang ID mobile and whilst the customer service operator said he couldn’t help due to the fact we have to use this online web service for help, he could tell there was an issue flagged on my account with the port-in number. I was advised that I needed to contact a customer service advisor via this system as my number may need to be manually transferred as there is an ongoing issue with ID mobile. I currently have no access to any online banking or other services due to being on a new phone and all apps requiring

7
Kash
iD Mobile Employee
2 years ago
Harry Laundon
Newbie
Harry LaundonNewbie
asked in Device & Phone Support

PAC code isse

HiSo my previous ID contract ended in June and I’ve bought a new SIM for a 12 month contract.I wanted to keep my previous number from my ID contract so I requested a PAC code. But when I enter the code with my info, I’m told there’s an issue with my information. Any advice would be appreciatedThanks

2
WelshPaul
Legend
2 years ago
I
Newbie
Iduser1Newbie
asked in Device & Phone Support

Phising

Received this text message today. I think it is spam as I have checked and my bill has been paid. Can anyone confirm this is spam and where to report this? ThanksYour bank has notified us that your Direct Debit has been cancelled. If you don't have an active Direct Debit with us, it could lead to missed payments, as cancelling this does not automatically cancel your contract. Please set up a new Direct Debit using the iD app or My Account (go to 'My Bills & Payments', then 'My Direct Debit Details') or make a manual payment by calling 7777 free from your iD mobile

2
I
Newbie
2 years ago
R
Newbie
Rebecc09Newbie
asked in Device & Phone Support

Phone Number not transferred

Requested on the 14th August for my old number to be transferred to my ID sim was told it would be done by the 17th August but its the 18th and its still not done.Can someone help me regarding this. I’m a new customer and I’ve had to contact ID mobile on 4 different occasions already. Not a good start...

8
Michelle
iD Mobile Employee
2 years ago
Jess Smith
Newbie
Jess SmithNewbie
asked in Device & Phone Support

how to take safe search off !!!!

How do I watch porn or over 18+ content on my phone I'm a 31 Yr old (w) I pay my own contract ... I've tried everything !!!

4
Siân
iD Mobile Employee
2 years ago
L
Newbie
lesallen45Newbie
asked in Device & Phone Support

4G LITE...

I am looking into cellular security cameras they suggest using 4G Lite SIM. What exactly is this?Frequency bands:LTE FDD: B1/B3/B5/B7/B8/B20WCDMA: B1/B5/B8Transmission data:LTE FDD: Max 10Mbps (DL), Max 5Mbps (UL)LTE TDD: Max 8.96Mbps (DL), Max 3.1Mbps (UL)HSPA+: Max 42Mbps (DL), Max 5.76Mbps (UL)UMTS: Max 384Kbps (DL), Max 384Kbps (UL)

1
Ryan
iD Mobile Employee
2 years ago
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