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5473 Topics

Kath Firth
Civilian
Kath FirthCivilian
asked in Ask a question.

no sim

Have put new sim into several phones and shows no sim. Tried using the online chat but keep getting kicked out. I need to know how to resolve this issue and get a replacement SIM card  

1
andewhite
Legend
2 years ago
bernardstoneham1944
Newbie
bernardstoneham1944Newbie
asked in Ask a question.

sim card only

I would like to move to a sim card only deal.I pay around £10 at present but can only find sim card deals at £14 or more?thksBernard Stoneham 

1
Mohammed
iD Mobile Employee
2 years ago
Lee Graham
Newbie
Lee GrahamNewbie
asked in Ask a question.

s22 ultra pre-order

Hello, just a general inquiry on pre-ordering an s22 ultra. I'm planning on leaving my current provider a month early (providing my pac so I can carry my number over.) As my current contact doesn't end until the 17th of this month what happens? Will I get my SIM with my new contact? And my old contact ends with the old provider? Or what? Just don't want to be left without a contract as it's a pre-order? As I'll happily use the new SIM with my current phone until the 30th.

1
Mohammed
iD Mobile Employee
2 years ago
S
Newbie
ShaunWNewbie
asked in Ask a question.

Website Crash at time of Order

Hi,was placing an order today (05/03/2022) for a pre-order of the Samsung S22 and on the screen after putting in:  Name, Address, Card Details, agreeing to the 1p charge, the order process crashed with the following message:The requested URL was rejected. Please consult with your administrator.Your support ID is:  17579213551745299063I clicked the back button and tried again and same result with a slightly different support ID. So question.  Has my order gone through (no emails received so far)?   I don’t want to start the whole process again to end up with two orders.  If you could let me knowThanks, Shaun.

1
S
Newbie
2 years ago
CliveStoddart
Newbie
CliveStoddartNewbie
asked in Ask a question.

Your portal cannot find my new address

Hi i have moved to; REMOVED and your portal cannot pick it up. Can you add the new address for me?

1
Mohammed
iD Mobile Employee
2 years ago
Carla McMullen
Civilian
Carla McMullenCivilian
asked in Ask a question.

iphone 13 pro max stock

Hi, when will the 13 pro max 128gb be back in stock?thanks

1
Mohammed
iD Mobile Employee
2 years ago
T
Civilian
Tony1973bcfcCivilian
asked in Ask a question.

5g chip in 4g device

Can I use your 5g chip in a4g iPad?

1
Mohammed
iD Mobile Employee
2 years ago
Whatsoever
Newbie
WhatsoeverNewbie
asked in Ask a question.

charity donations by text - what am i doing wrong?

Recently I’ve been unable to make charity donations by text to a number of different charities - a local charity and also Comic Relief. I get a message back from the charity saying “unable to process your text donation”.i have my cap set high enough to make the donation and I have premium services activated. I can use other premium text services (like ITV competitions), it just appears to be charity donations I can’t do.  Anything I need to change on my settings?    

1
Mohammed
iD Mobile Employee
2 years ago
G
Newbie
GeorgiZheNewbie
asked in Ask a question.

Network unlock code

Hi, I have used ID on my old device. Recently, I changed the device and now my card is locked. Need a network unlock code. Thank you.

1
andewhite
Legend
2 years ago
T
Newbie
TEIDfraudNewbie
asked in Ask a question.

fraudulent account

I’ve received a letter detailing a new account which it says has been taken out in my name.Please can you contact me so I can provide details.Regards 

1
Mohammed
iD Mobile Employee
2 years ago
I
Newbie
Ismail NurNewbie
asked in Ask a question.

Pre order acceptance & claiming offer

I’ve pre ordered the out of stock s22 and would like to confirm a few things.With restocking being expected on the 6th of April, will the acceptance of my offer to purchase (the running of a credit check) be delayed until then?Will the offer for a free set of samsung bud pros, which is expiring on the 5th of april, still be valid?If stock is late and delivery is delayed, will my purchase fall even later than that date?For the latter two questions, please note that the samsung website explicitly says “purchased” by 05/04/2022 and I’m thinking its not technically a purchase until I’ve paid, which I wont until my order is accepted.And is there anyway to expedite my acceptance in the off chance it is rejected and I need to find an alternative before the offer of free buds pro expires?

1
Rory
Newbie
2 years ago
T
Newbie
terrywaineNewbie
asked in Ask a question.

Cancel leaving and new deal.

I would like to cancel leaving ID and discuss the deal shown on my account, but there is no Live Chat. What can I do?

1
andewhite
Legend
2 years ago
D
Civilian
Davidmoore64bCivilian
asked in Ask a question.

need new phone number

Hi I need to change a phone number to a new number I have the Police crime number. The phone and Sim have been seized by the police.

1
Rory
Newbie
2 years ago
Francis Mc Cool
Rookie
Francis Mc CoolRookie
asked in Ask a question.

Awful coverage

Been with ID for 2 months the networks been nothing but a disaster no coverage or painfully slow speeds how do i either leave this network or get a reduction in my monthly contract. Where I live I only get H+ speed even though they said when I joined I would get 4G but yet 4G never in my area

1
WelshPaul
Legend
2 years ago
A
Newbie
abbyrxntonNewbie
asked in Ask a question.

Voicemail Greeting

I’ve been trying to change my voicemail greeting to a default one, and I’m having no luck in being able to change it. Is there anyone that could guide me on how to get the voicemail greeting changed? 

1
Kash
iD Mobile Employee
2 years ago
andi_t
Newbie
andi_tNewbie
asked in Ask a question.

RPI Increase on new contract

I’m currently shopping around an am thinking of switching to ID Mobile on a new pay monthly contract with new handset.If I get a new phone from you on a 24 month contract next month, when would the first price increase occur?  It seems ridiculous that I could sign up for a 2-year contract in March having been attracted by your pricing, only for the monthly cost to go up one-month into the contract.Can you confirm whether this is the case or whether there is a minimum period of use at the advertised price before any increases? 

1
Kash
iD Mobile Employee
2 years ago
B
Civilian
benackrogdCivilian
asked in Ask a question.

roaming in Spain

Is it correct that I can still use my allowances whilst in Spain? I thought that this had changed post Brexit? I am on a sim only pay monthly with ID mobile can anyone advise - thanks  

1
Kash
iD Mobile Employee
2 years ago
Neil L
Civilian
Neil LCivilian
asked in Ask a question.

network issues

I am having issues with the network, I very rarely get over 1 bar and 3G/4G are really poor. Today I got 5G for the first time and it was so slow. After being a Vodafone customer for the last 3 years it feels like I’ve gone back in time 10 years. Any help available ??

1
Kash
iD Mobile Employee
2 years ago
P
Newbie
Papsnoek
asked in Ask a question.

Calls keep cutting out and cannot hear the other side.

Good evening, I have recently switched to ID mobile and am experiencing problems when making / receiving calls. I am on the call for a few minutes and then all of a sudden the line goes dead. I can phone the person back no problem however this is extremely frustrating as I need to use my phone for work. Signal strength on my phone is a full signal. Network coverage also show very good in our area. Even when Wi-Fi calling is active.  I was with Virgin Mobile for ten years never had this problem. Switched because of much cheaper pricing… I start to wonder if this is the reason for being cheaper? I hope not…  I have switched my mobile on and off, removed and insert the sim card again and even reset my phone’s network settings to no prevail.. Please can somebody assist with this issue as it is driving me nuts and want to throw this sim card in the bin if this continues!Many thanks.  

1
andewhite
Legend
2 years ago
Jamie Grant Stewart
Newbie
Jamie Grant StewartNewbie
asked in Ask a question.

Recent order

Any idea what this means?!  Dear Mr NunnWe’re sorry but we’ve had to cancel your order (120486632) as it didn’t pass our internal security checks.Internal checks are carried out for the safety of our customers and we apologise for any inconvenience caused. Regards, 

1
andewhite
Legend
2 years ago
K
Newbie
kneesaccountNewbie
asked in Ask a question.

identity theft

I have just been notified by experian that someone has opened an account with you in my name  I have never used your service  how do you fix this 

1
Rory
Newbie
2 years ago
M4RK1988
Civilian
M4RK1988Civilian
asked in Ask a question.

Minimum required credit score?

It’s been 24 hours since I placed my order, I haven’t heard anything but I’m worried I’m going to fail the credit check, especially after reading on here about lots of people having problems even with great scores! Due to some recent issues and unexpected expenses my credit score has recently dropped just into the ‘Very Poor’ category on Experian. Is this alone likely to mean my order is rejected? And if my order is rejected, is this going to affect my score even further? 

1
Kash
iD Mobile Employee
2 years ago
K
Civilian
karmaCivilian
asked in Ask a question.

https://switching.idmobile.co.uk/customerPortIn is not working

I bought few days ago a new sim card. Tried to use my pac on https://switching.idmobile.co.uk/customerPortIn and i keep on getting this message“We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again.”I called the customer service they said they have problems and asked to retry after 24h.Still not working.Can someone help me? Really frustating.

1
Rory
Newbie
2 years ago
BJ Sheridan
Newbie
BJ SheridanNewbie
asked in Ask a question.

Unable to receive or send texts whilst abroad in Cyprus even though roaming is on

HI.  Unable to receive or send texts whilst abroad in Cyprus even though roaming is on. Vodafone didn’t present this problem a few years ago. Any ideas? Thanks

1
Rory
Newbie
2 years ago
M
Newbie
MMacD28Newbie
asked in Ask a question.

iD Cancelled My Order

I placed an order for a new pay monthly contract phone on Sunday 27th February. I have received an email today (28th February) saying that my order has been cancelled as it has failed internal security checks, however no other information has been given.Would someone be able to advise how / why I have failed the internal security checks and if I am able to place the order again?Thanks,Mike

1
Mohammed
iD Mobile Employee
2 years ago
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