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5526 Topics

babissimo
Rookie
babissimoRookie
asked in Ask a question.

change direct debit bank

hello.I stopped using a bank account that has my direct debit at present and now it’s empty.Please would you help me change bank details?I have looked at other forum posts and there does not seem to be a “Mange my Direct Debit” button on the Billing page.I also tried the “Change your billing method” but that is just email vs post.Note that I do not have access to the app either as my present phone is not a smartphone.cheers,Alexander

1
babissimo
Rookie
2 years ago
Nataliaaa.xxx
Civilian
Nataliaaa.xxxCivilian
asked in Ask a question.

Using Data abroad

I’m going to Poland in 2 weeks, will my data work there the same way it works here in England? I just want to make sure because giffgaff had told me i could but when i got there it didnt work:( 

1
Kash
iD Mobile Employee
2 years ago
James Martinez Manjarres
Newbie
James Martinez ManjarresNewbie
asked in Ask a question.

help with additional payments

I have activated an additional payment to my invoice and I want it not to be charged 

1
Kash
iD Mobile Employee
2 years ago
J
Civilian
Jacqueline CuddihyCivilian
asked in Ask a question.

Phone connection

When I make an outgoing call my phone connects but I can’t hear the person or service I have called including ID 

1
Ryan
iD Mobile Employee
2 years ago
T
Civilian
TeriharperCivilian
asked in Ask a question.

data outage

Mobile data in the b77 area is not working, shows as active on device as 4g+ but looses connection when site's loaded tested in 2 devices 

1
andewhite
Legend
2 years ago
J
Newbie
jwilliams68Newbie
asked in Ask a question.

upgrade stil gettting billed for sim only

why after ive upgade to a monthy phone am i still getting billed for sim only ive upgrade surely im not paying for 2 plans

1
andewhite
Legend
2 years ago
Terry Rourke
Newbie
Terry RourkeNewbie
asked in Ask a question.

New Sim but want to keep my old number

I have signed up for an upgrade (i thought) but the Sim came with a new number and i want to keep my old number. Can you help please? 

1
Rory
Newbie
2 years ago
C
Newbie
CozzyrsNewbie
asked in Ask a question.

help i need puk code

Can someone please help. I need my puk code and no chat available.

1
Rory
Newbie
2 years ago
M
Civilian
matienzoCivilian
asked in Ask a question.

Samsung Galaxy A12 Will not register on network

I have an iD Mobile SIM. I have a brand new unlocked Samsung Galaxy A12 bought from Amazon UK (from a seller with good reviews). The phone will not register on the 3 Network. I’ve put the SIM on my S21 and it will register.As far as I know the phone is unlocked and looking at the network settings can be set to 2G, 3G and LTE,3G,2G. Is this a compatibility issue? I note the absence of “4G” in the network setting and LTE is a slower version of 4G if my forum research is correct.The A12 is quoted as being compatible on the iD phone compatibility checker.Baffled.Any help out there?

1
Rory
Newbie
2 years ago
K
Newbie
kerrygibsonNewbie
asked in Ask a question.

Gift Card with SIM Contract

I bought a SIM and contract in December 2021 with a £25 voucher included. Still haven’t received this voucher. Could you please help to sort this out, please? I’ve been in touch with customer services (several time), sent all of the necessary information (several time), and every time I get a response, its just wait two business days.  Its disappointing, if ID Mobile don’t want fulfil gift cards they shouldn’t offer them.Thanks!

1
Rory
Newbie
2 years ago
H
Newbie
HarveyLNewbie
asked in Ask a question.

Cancelling contract without access to sim card

Hi, I am trying to cancel my sim contract as I don’t use it anymore. I no longer have access to the sim card and I never created an account on the website, therefore cannot access the live chat features and you have 0 customer support on the phone. I do not want to cancel the direct debit as it will ruin my credit rating. I still have any relevant customer numbers etc from the original contract.Please can someone help me, thank you. 

1
Rory
Newbie
2 years ago
T
Newbie
tiggercatNewbie
asked in Ask a question.

direct debit

I need some help with my bill and can't find any answers. I have two accounts ,one for me and one for my son. I can't see his as it's on his number. I know how much I am paying for my phone but I have realised that there has been another smaller amount being taken out every month. I don't know what this is for. I thought was for an old account that I had before I upgraded . I tried cancelling the direct debit for this but am now being chased for it . This amount is not appearing on any accounts ,mine or my son's . Can anyone help me please. X

1
Rory
Newbie
2 years ago
V
Newbie
VivT25Newbie
asked in Ask a question.

Viv T

Got a new Iphone 11, with imported number from 3. Iphone keeps saying SMS message not delivered , but does deliver message, but 3 times to my other Android Galaxy S10 phone, also on id. I have tried to reset the number in settings and turn off i message and then turn it back on again, but it will not save the imported number, it keeps defaulting to the number given from id on the sim card. Any ideas or help please.Many thanks.

1
Rory
Newbie
2 years ago
K
Civilian
katharineforsytheCivilian
asked in Ask a question.

PAC not working

I have been with Vodafone for years. I have my PAC code but the form is issuing an error code even though the code is correct. Please help as I presumed this would be a very straightforward process!

1
Rory
Newbie
2 years ago
Khaled Miah
Civilian
Khaled MiahCivilian
asked in Ask a question.

Being charged after cancellation

I cancelled and ported my number to another provided after my contract had ended, I was charged a small amount after cancellation but then have had direct debit payments taken out.  I am due some overpayments back and would rather have it transferred back from ID than have to claim through direct debit reclaim. Is there anyone that can organise that??

1
Rory
Newbie
2 years ago
E
Newbie
EmaEmuNewbie
asked in Ask a question.

Trade in boost and proof of purchase? How do I get in touch?

Recently joined and I need proof of purchase with IMEI for my insurance but cannot find anyway to get in touch?Also I am trading in a broken Samsung as it was advertised I could get a £100 boost when buying iPhone 13. The quote was all good, £140 until I confirmed and the email said £40. I emailed straight away to ask how to get the £100 boost no reply? Please can someone get in touch to help as it seems this is the only way to get in touch?Confused new customer,Emma

1
Kash
iD Mobile Employee
2 years ago
H Dyer
Newbie
H DyerNewbie
asked in Ask a question.

3 contracts

Good afternoon, i am trying to discuss 3 contracts i have for my children, 1 is due an upgrade but 2 I'm not sure about, i am wanting to know how long is left or how much is left to pay to be able to upgrade, i dont have an account to look at online, nor do i want one, i just want to speak to a person and sort it 

1
Kash
iD Mobile Employee
2 years ago
R
Newbie
RsulemanNewbie
asked in Ask a question.

help i am not getting texts from natwest and certain personal contact

Hi I am having issues getting texts from Natwest and from a few family members. I have trued your online chat service who tell me the issue is on the end of the bank but when testing with 3 different personal contacts they have not come through.  I have now put my old VODAFONE SIM back into the phone and even though there is no service provision the texts from the personal contacts have all gone there. Still nothing from Natwest. My bank have assured me there are no issues on there end and they can see the messages have been sent.I have contacted you chat service on 4 different occasions with no resolution and a different answer each time

1
Kash
iD Mobile Employee
2 years ago
H
Newbie
Hgu12rachelNewbie
asked in Ask a question.

i havent received £20 bonus refer a friend

Hi, I have not received my £20 bonus after I referred a friend.

1
Kash
iD Mobile Employee
2 years ago
R
Newbie
Roy AbeyNewbie
asked in Ask a question.

How can I get a PAC code?

I have tried texting PAC with my dat of birth (230136) to 65075 several times to obtain a PAC code but the text is not sent. Something is not working with 65075.Can you help pleaseRoy

1
R
Newbie
2 years ago
Zsolt Dely
Newbie
Zsolt DelyNewbie
asked in Ask a question.

mr Zsolt Dely

Why my unlimited minutes doesn’t work abroad? Please?

1
Kash
iD Mobile Employee
2 years ago
M
Civilian
michael1972Civilian
asked in Ask a question.

Unable to text husband

I receive and able to send texts to all other numbers. I receive texts from my husband, but unable to send texts to him. Have checked number not blocked, done a phone restart, deleted chain of text, but still doesnt work, Please help

1
Kash
iD Mobile Employee
2 years ago
E
Civilian
ElviCivilian
asked in Ask a question.

no network connection

Hi, had my new sim which did not connect so cs advised to get a new one.2nd sim is not working either. Contacted cs 5 times and all of them saying 'just activated your card, give it 1 hour'. Still not able to call/text etc.Is there a tech support team I can contact? 

1
Kash
iD Mobile Employee
2 years ago
Amy23
Civilian
Amy23Civilian
asked in Ask a question.

cooling off period for Sim only deal

Please can you tell me how I cancel my sim only plan under the 14 day cooling off period?

1
Kash
iD Mobile Employee
2 years ago
Laura Chadderton
Newbie
Laura ChaddertonNewbie
asked in Ask a question.

direct debit

Set my direct debit to 10th of every month as that's when I get paid, but my id app and account is saying my bill is set and going out on the 26th of each month!!!! unable to change the setup until 6 months after.My phone bill is saying payment will be taken on or around the 10th of that month. What the hell is going on with id????  I left the money in my account on the 10th which I setup, I thought the direct debit had been taken as my statement said it was pending but apparently my direct debit got sent back to id. What's the point in having a direct debit setup for a date you set if there going to take it a week later. shocking service!!!!

1
Rory
Newbie
2 years ago
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