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5522 Topics

R
Newbie
ResidentSDNewbie
asked in Ask a question.

Upgrade to "new customer" deals

id Mobile are currently offering 60Gb of data for £10 a month and, according to the terms and conditions the “Promotion is available for new and existing customers.” I am an existing customer on a 30Gb £10 a month 30 day contract and when trying to upgrade my plan via “My Account” I can only upgrade to 40Gb of data, not 60Gb.How can I upgrade to the 60Gb for £10 plan?

1
R
Newbie
2 years ago
M
Civilian
Marianna FodorCivilian
asked in Ask a question.

International calling

Why can't i make an international call?  What to do?

1
Rory
Newbie
2 years ago
Ross Hunter
Newbie
Ross HunterNewbie
asked in Ask a question.

Is it possible to move number to another network but keep ID sim active?

I would like to move my current phone number which is on an ID sim 24 month contract (ive had this number for years) to a new network (BT Mobile- for work purposes) but keep my ID sim active with a new number , is this possible? 

1
WelshPaul
Legend
2 years ago
C
Civilian
capitalcity22Civilian
asked in Ask a question.

PUK code required!

 ‘SIM is now disabled. Enter PUK code to continue. You have 10 attempts remaining before SIM becomes permanently unusable. Contact your network operator for details.’ Basically: I need a PUK code as soon as possible please. Thank you!

1
andewhite
Legend
2 years ago
Emil
iD Mobile Employee
EmiliD Mobile Employee
published in Articles and competitions.

The iPhone SE3 - 2022Blog

The iPhone SE3 is the perfect combination of some of Apple’s best iPhone features, in a surprisingly compact package. The screen’s only 4.7”, which is really comfortable to hold - perfect for teenagers or anyone who doesn’t feel the need for a huge screen. The SE3 clocks in far smaller than the 6.1 – 6.7” you’ll see on the iPhone 13 models, and that smaller screen comes with a smaller price tag. Let’s dig into what there is to know about this latest generation of the iPhone SE. PerformanceThe iPhone SE3 is powered by Apple’s A15 Bionic chip – the same as the super-powerful iPhone 13 series. Sounds technical (because it is) but let’s break down what an A15 Bionic chip actually does for your phone:- No waiting around for apps to load- Works with the operating system (iOS) and battery to get you more battery life- Makes the iPhone SE3 all-around fasterSnap awayThe SE3 has one camera on the back, and one on the front – keeping it simple but without compromising on quality. Apple’s cameras

25111
nilesh1979
Rookie
1 year ago
G
Civilian
GiovannaCivilian
asked in Ask a question.

Incorrect colour handset

Hi,I have just ordered a pay monthly contract and noticed within the confirmation email that it’s not the colour I had selected/chosen.I am not an ID Mobile customer yet and don’t have a phone number or ID to use for live chat or phone help login.How do I go about changing the colour of the handset please?Thanks

1
andewhite
Legend
2 years ago
Lynne58
Civilian
Lynne58Civilian
asked in Ask a question.

Unable to get password as the sim card is not enabled

I bought a contract in order to buy a phone on monthly terms.  The sim card was never used (and I assume not activated unless the shop did it) and as a result I am unable to cancel the contract as I cannot receive messages of the password used at the time to register the account.  Any assistance will be greatly appreciated.

1
andewhite
Legend
2 years ago
J
Newbie
Joseph92Newbie
asked in Ask a question.

awaiting phone delivery

I recently ordered a new phone and said the item is out of stock but I haven’t received an update and payment has been taken when can I expect to receive the phone? If it’s available in a different colour I would be open to changing it. 

1
andewhite
Legend
2 years ago
N
Newbie
NatseNewbie
asked in Ask a question.

No pin

I am unable to use my sim, i have no clue when the sim only contract even started and I haven't been given any pin in any emails. I also cannot use live chat as the page doesn't work. I don't know what to as I am going to be billed but I can't make calls, text, or use my mobile data. 

1
andewhite
Legend
2 years ago
I
Civilian
IanraymondCivilian
asked in Ask a question.

Help

I need my new service provider ( idmobile) to configure my iMessages quickly before I go insane

1
andewhite
Legend
2 years ago
Susan Prior
Civilian
Susan PriorCivilian
asked in Ask a question.

no call capped limit reach but paying for unlimited minutes

Hi I cannot make calls, getting message to say capped limit reached but my contract is unlimited 

1
WelshPaul
Legend
2 years ago
Russel
Newbie
RusselNewbie
asked in Ask a question.

Pac code not being accepted

Hi I have just joined IDmobile today, got my new phone and trying to request old number to be ported over with PAC code.Getting a message to say Pac code is not accepted and try again. I have checked with my provider and the Pac code is correct, please can someone help me sort this as don't want to be paying for two contracts and carrying two phones. Thanks

1
Russel
Newbie
2 years ago
D
Newbie
davidrobinson97Newbie
asked in Ask a question.

Upgrade Query

I have upgraded my plan from a sim only to a with phone contract through the ID mobile app but a new sim with a new number has arrived.  On the app my plan is still at the sim only price too so it looks like my upgrade has been processed as a new plan rather than an upgrade.  Does anyone know if there is a way to get this corrected?

1
andewhite
Legend
2 years ago
B
Civilian
BambewhistleCivilian
asked in Ask a question.

Fraudulent Account Setup with my Name, Address and Bank Account

Can ID Mobile please contact me. I have received a letter from O2 for an insurance policy in my name. Having checked my bank account somebody has setup a fraudulent direct debit with ID Mobile which I have cancelled. I wish to speak to a member of the ID Mobile team to notify yourselves formally of the fraudulent activity in order to prevent any repeat.Many thanks.

1
andewhite
Legend
2 years ago
F
Newbie
FiercertonksNewbie
asked in Ask a question.

Free headphones offer/ scam

I bought a new phone and it came with an offer of free headphones which you could claim. When I tried to claim these from Samsung they advised ID Mobile isnt a part of the offer scheme. I was told by ID Mobile someone would call me back, and guess what? They never did. Dont fall for this scam, there are no free headphones. 

1
Kash
iD Mobile Employee
2 years ago
TomW1663
Newbie
TomW1663Newbie
asked in Ask a question.

Bill - Support

I've tried to contact someone regarding an issue on my account and not had any luck. 1. My direct debit date is set at the 26th of every month but never goes out, I have to check the app manually till it says 'Payment is required' and then pay by card.2. I've paid twice in March and once in April and it's not showing up on my account. Why did it ask me to pay in March and I paid and then 3 days later take the DD payment. How do I claim a refund on this.  

1
WelshPaul
Legend
2 years ago
Matt Price
Newbie
Matt PriceNewbie
asked in Ask a question.

4g LTE WiFi Modem

I want to use my phone sim in a 4g LTE Wi-Fi Modem. Can I do this?What are the settings? Thanks Matt

1
WelshPaul
Legend
2 years ago
L
Newbie
lynneinjapanNewbie
asked in Ask a question.

Will my monthly renewal date change if I change plans?

I’m currently on a monthly SIM-only contract that runs from the 15th to the 14th of the month, but there are better deals available now for the same price I’m paying.If I upgrade, will the new contract become effective straight away, or will it not commence until the current billing period is over? I’d prefer the latter, since I don’t want to be paying a full month’s fee for just part of a month!If it does kick in straight away, when would be the best time for me to place the order, in order to minimise the time lost?

1
WelshPaul
Legend
2 years ago
Ray Mcburney
Civilian
Ray McburneyCivilian
asked in Ask a question.

extras 60 minutes monthly calls to usa

I have a new plan unlimited phone and texts with 60 minutes per month so n calls to USA. Which is why I took the plan. 3 months in and finally able to call USA when I added £5. Made a few calls and am being charged from my £5??? How to activate “free” 60 minutes?

1
Rory
Newbie
2 years ago
T
Civilian
TGBCivilian
asked in Ask a question.

Crypto Currency

Will ID be accepting Crypto to pay for bills ?

1
Rory
Newbie
2 years ago
Sam Francis
Newbie
Sam FrancisNewbie
asked in Ask a question.

Can I request an early bill Pdf ASAP for use as proof of address?

I am moving back in with my parents and have cancelled my contract with my broadband provider. They need evidence of my new address (utility bill), and my mobile contract  is the only utility I’m retaining. I need to show a utility bill by their debiting date of 25th April in order to avoid an early termination surcharge of nearly £300. However, my regular ID Mobile bill seems to be issued on the 28th of each month, and I can’t use a previous bill as I’ve only just changed/updated my biling address. Is it possible to request an early bill to be issued as soon as possible/before 25th April? I’d be extremely grateful for any advice on this. Many thanks - Sam

1
Rory
Newbie
2 years ago
L
Newbie
lozmich12Newbie
asked in Ask a question.

iPhone 13 Order Status

Hi there,I recently ordered the iPhone 13 128GB Starlight which was in stock at the time of purchasing, and have since received an email informing me that my order is ‘out of stock’ or on ‘pre-order’ despite payment being taken. I am enquiring as to when I can expect my order to be dispatched.Many thanks! 

1
Rory
Newbie
2 years ago
F
Civilian
FionaqCivilian
asked in Ask a question.

Upgrade

I need some help with an upgrade.Id like to keep the existing contract (and phone) and start another contract with the upgraded phone.I assume the existing one is now a SIM only as I've had it 2 years .

1
Rory
Newbie
2 years ago
S
Newbie
Sad567Newbie
asked in Ask a question.

Not had my refund

I brought a phone back in February that I returned the next day as I was advised by ID mobile it was the best thing to do. They have had the phone back and confirmed this, I waited two weeks for a refund of anything I paid. They said there was a processing issue and it was now fixed and to wait 3-5 working days. I waited longer and contacted again to be told that the person before had not processed it again and was assured that it would work this time. Still no refund. I contacted again and was told the same thing, waited again…. Still no refund. I contacted last week and was told that the financial team would be in contact within 24-48 hours via email.  It’s been it’s been over 90 hours and nothing. I need someone to take over this and find out what’s going on as no one seems to know. 

1
Rory
Newbie
2 years ago
B
Newbie
beanzlNewbie
asked in Ask a question.

data roaming in Germany not working

I've tried it earlier today already but there was no option to reply.I'm in Germany just now. With id mobile I get only 2g (no data) when I use o2.de. when I use an EE Sim on the same phone at the same place I get full 4g. I have done everything that was suggested already like turning off the phone for 10 minutes, selecting one manually, data and roaming is enabled on the phone. I have also turned the roaming and international service off and back on in my account. I really think there is a problem somewhere and I would reconsider staying with id mobile if that isn't going to be fixed. The only reason I'm with them is the free data roaming. If that doesn't work I will change to someone else. 

1
andewhite
Legend
2 years ago
Terms & Conditions
Why iD Mobile?