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5545 Topics

Sergej Razumov
Newbie
Sergej RazumovNewbie
posted in Ask a question.

Roam allowance activation charge/fee in Band1 destination

Hi, ID mobile support community!I've got a question in terms of Roaming data and calls/texts activation in a EU (roam free, Band1) destination.Is there any additional charge like of £2 or similar like Three is using since October 2021? When you enter an EU roam free destination country, they are still charging customer to allow him to use his roam free allowance in it (data, texts, calls). For example due to business or holiday reasons you can cross few countries within 1 month period  and will be charged several times for using your "free" allowance in roam free EU countries (like band1).Do you apply similar charges?Thank you !Kind regards,Sergej 

4
Kash
iD Mobile Employee
3 months ago
Rhys Davies
Civilian
Rhys DaviesCivilian
posted in Ask a question.

bad reception

Hi there, I have a really bad signal when making phone calls. It's either cutting me off or just a really bad signal. 

1
Tom
iD Mobile Employee
4 months ago
NigelBB
Newbie
NigelBBNewbie
asked in Ask a question.

Cannot send text to a French mobile

I have only been with iD Mobile for a couple of months (I switched from BT Mobile) & never needed to send a text to a French mobile before. I have a French friend visiting who sent me a text when he had exited the channel tunnel. When I tried to reply I got the error “Not Delivered”. I tried to send a text several times over the course of two hours but all failed. When he arrived we did some testing. Texts fail but I am able to phone him. I have International switched on & sufficient account bill cap. I was able to send texts to my friend when I was with BT Mobile.It looks like this is a widespread iD Mobile problem as my wife has been with iD Mobile for over a year has the same problem. She can call a French mobile but cannot send a text. I see that there have been other customers with the same problem who didn’t seem to get resolved. I had a chat with iD Mobile yesterday without any resolution. I was given a reference number & told that my problem had been forwarded to th

1
Kash
iD Mobile Employee
1 month ago
Rosco1815
Civilian
Rosco1815Civilian
asked in Ask a question.

Service does not allow access to thius number

Every time I make a call to mobiles or landlines today I get a message saying the Service does not allow access to these numbers and then cuts me off. I cannot make any calls without this happening. What is happening?

1
Tom
iD Mobile Employee
3 months ago
M
Civilian
magwebCivilian
asked in Ask a question.

Port in Number

I have finally received my PAC code from my previous supplier, but have not been able to register to IDmobile as the https://switching.idmobile.co.uk/ site reports its down for maintenance and has been for the last 4 hours. Any idea when this will be back online?

2
Kash
iD Mobile Employee
20 days ago
J
Newbie
Jas248Newbie
asked in Ask a question.

text message

When i text a non Apple phone I get a not delivered error message but the message is been received by the other user. Tried resetting network settings many times but still the same problem. Had this problem since taking out contract in Nov 23

1
Kash
iD Mobile Employee
4 days ago
Paul Canning
Civilian
Paul CanningCivilian
asked in Ask a question.

Transferring old number

I sent my PAC code to ID Mobile, the transfer date was meant to be two days ago but I have still heard nothing. Can you advise? 

2
Kash
iD Mobile Employee
3 months ago
Halinka
Civilian
HalinkaCivilian
asked in Ask a question.

Sim Does Not Work

Hi,I am a new customer and youve sent me my sim card, yet it does not work.It shows as ‘no sim’ in both a one 9 plus pro and a samsung galaxy s22…The sim is faulty.I have tried for the last 3 hours to chat to your live service, but the live chat box does not appear.So far I am not happy with this service.Who can help??

2
Kash
iD Mobile Employee
1 month ago
C
Newbie
ceebee6ccNewbie
asked in Ask a question.

Migrate from existing Nano SIM to eSim?

There’s nothing on the site or app that seems to offer this pathway; please confirm.

1
Tom
iD Mobile Employee
2 days ago
M
Newbie
Mousy0632Newbie
asked in Ask a question.

Customer Service Pin form does not work with adblocker/privacy badger.

Just a heads up that when asked for the customer service pin via live chat, the form is not shown in the chat, with no indication what is wrong. To the customer service rep, it looks like it was sent successfully. I think its just privacy badger that does it, but I didn’t want to bother the service reps 3 times over to check.  Reproducible with:Google Chrome    122.0.6261.129OS    Windows 11 Version 22H2https://chromewebstore.google.com/detail/ublock-origin/cjpalhdlnbpafiamejdnhcphjbkeiagmhttps://chromewebstore.google.com/detail/adblock-plus-free-ad-bloc/cfhdojbkjhnklbpkdaibdccddilifddbhttps://chromewebstore.google.com/detail/privacy-badger/pkehgijcmpdhfbdbbnkijodmdjhbjlgp

2
Kash
iD Mobile Employee
1 month ago
Jamie FV Beaumont
Newbie
Jamie FV BeaumontNewbie
asked in Ask a question.

swapping numbers

I’m having trouble transferring my old number over to my new ID account. I’ve tried several times to submit PAC and other information and the app and website continually says there’s a problem. Please help 🙏

2
Kash
iD Mobile Employee
2 months ago
HelYo
Newbie
HelYoNewbie
asked in Ask a question.

Desired handset not listed in my upgrade options

I would like to upgrade from a sim only contract to a pay monthly contract with a new handset, however the handset I would like - Google pixel 7a - doesn't come up in my upgrade options. If I want this handset, do I need to start a new contract? Will I have more upgrade options once I reach the end of my 12 month sim only contract?  Thanks

4
Tom
iD Mobile Employee
4 months ago
M
Civilian
MobileMacCivilian
asked in Ask a question.

text messages not sending

I have recently signed up to id mobile with a iphone 15 but I can’t send text messages, they show as “not delivered”. Imessages work fine,I tried turning off imessages but texts still are not sent and “send as an SMS when imessage not available” is on.Why is this problem happening? Help please

2
Kash
iD Mobile Employee
3 months ago
J Fly
Rookie
J FlyRookie
asked in Ask a question.

how do i pay

I lost my mobile with my ID sim months ago. I've cancelled my account but still owe £5 and ID are chasing me for it. I cant get on my account as I cant remember my password. I cant reset it because a code is automatically sent to my lost phone. I've spent hours on live chat and still no resolution. Now I have emails from ID threatening me with debt collectors! All I want to do is pay the £5!!

5
J Fly
Rookie
1 year ago
P
Newbie
P20Newbie
asked in Ask a question.

UNLIMITED MINUTES BUT GETTING CHARGED FOR CALLS

Hi, I have unlimited minutes but when i try and call any mobile it says I will be charged 30p a minute??

1
andewhite
Legend
1 year ago
Wilma Suttle
Newbie
Wilma SuttleNewbie
asked in Ask a question.

Bill query

REMOVED. Increase in bill charges

2
andewhite
Legend
1 year ago
CliveStoddart
Newbie
CliveStoddartNewbie
asked in Ask a question.

Your portal cannot find my new address

Hi i have moved to; REMOVED and your portal cannot pick it up. Can you add the new address for me?

1
Mohammed
iD Mobile Employee
2 years ago
Patrycja Hermann
Civilian
Patrycja HermannCivilian
asked in Ask a question.

checking

Good morning my reference number is: 120360084.All the information and telephone number I gave when ordering are correct, I do not understand what the problem is. King RegardsPatrycja Hermann

1
Kash
iD Mobile Employee
2 years ago
Salimatu Sillah
Newbie
Salimatu SillahNewbie
asked in Ask a question.

my bill is coming to an end

Good morning first of all I have never registered an account.  My question is when is my last payment as my contract is coming to an end. I want to make sure I pay for my last bill then cancel my contract to prevent money being taken from my account. Am not sure whether this month or September it will end. Please call me on [REDACTED] or send an email to confirm thank you

4
Tom
iD Mobile Employee
1 year ago
V
Newbie
ValleyBoyNewbie
asked in Ask a question.

Why is it so hard to find out what me new phone is?

Hi, I’ve got my new SIM card minus any indication of my phone number. I’ve received about half a dozen emails from iDmobile welcoming me as a new customer but never mentioning my phone number. I can’t register on the App until I have that number so I’m currently sitting around with a PAC code, and unusable App and an unusable SIM card, but paying for the privilege. 

3
andewhite
Legend
1 year ago
C
Newbie
ciosa90Newbie
asked in Ask a question.

Ordered a SIM, two weeks ago, haven't received it nor have I an order number

I ordered a SIM only deal on 18th August. I entered all my bank details, didn’t receive a confirmation email nor have I received the SIM. I have been trying for days to access the chat  and can’t get in touch. Can someone please help me?

2
Tom
iD Mobile Employee
1 year ago
T
Newbie
tedfitzNewbie
asked in Ask a question.

IMEI for broken phone

Hi can i please get my IMEI number for my broken Google Pixel 4a phoneI cannot access the phone to get the number and do not have the original box. thanks

1
Rory
Newbie
2 years ago
P
Newbie
pw2022Newbie
asked in Ask a question.

ID owes me money

Hello - I have closed my account and cancelled my contract but I am in credit.  How will you refund my money?  many thanks

1
andewhite
Legend
1 year ago
Steve Mustoe
Newbie
Steve MustoeNewbie
asked in Ask a question.

S21 Fe in stock online but not in order email

i ordered 2 phones and had a email to say not in stock when ordered it said they were in stockthanks  steve

1
Tom
iD Mobile Employee
1 year ago
H
Newbie
HossaNewbie
asked in Ask a question.

Sim Only Contract Expires August 23rd

My sim only contract will expire 23rd August 2022. I'd like the option of extending my sim only contract or choose from a new phone contract while keeping my existing number.

2
H
Newbie
1 year ago
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