Getting Started

Stay up to date with everything iD. Find out how to use the iD Community, ask a question, enter competitions and read interesting articles.

5555 Topics

K
Rookie
KarenWithoutACamperRookie
asked in Ask a question.

Refer a friend scheme

My husband is thinking of joining id mobile, is the refer a friend scheme currently active? Are there any other benefits available / schemes for family?

2
K
Rookie
11 months ago
Cherelyn Griffiths-Gould
Newbie
Cherelyn Griffiths-GouldNewbie
asked in Ask a question.

ID Live chat not working

is anyone able to get to the ID live chat?? I keep getting an error message:The requested URL was rejected. Please consult with your administrator.Your support ID is: 16041408447785193301

2
Mohammed
iD Mobile Employee
9 months ago
Mihai Pop
Newbie
Mihai PopNewbie
asked in Ask a question.

Creatine a new iD account

I received my phone today but my old phone number from previous network is going to switch in 3 days, should I wait until then to make my account on that number? or if I make my account today with the new number from iD and then when the old number gets switched to iD will it automatically change in my account too and will be able to use it to log in or i will have to keep using the originial number from iD to log in my account.

3
Tom
iD Mobile Employee
8 months ago
Duncan Impey
Newbie
Duncan ImpeyNewbie
asked in Ask a question.

Refer a friend not working

My wife referred me but I can't enter my account number for the referal the page just ends up being the referal page. I see from previous that other people have had the same problem. Looks like a complete slam. I also can't complain cause the complaint addresse doesn't work and live chat URL​addresse​is also not working. Absolute nightmare I can't contact anyone 

3
Mohammed
iD Mobile Employee
11 months ago
C
Newbie
ClairWNewbie
asked in Ask a question.

Roaming charges within the UK

I'm in Cromer, Norfolk, and have been charged a roaming fee. How do I dispute this please?

5
Kash
iD Mobile Employee
9 months ago
Regan Kartz
Newbie
Regan KartzNewbie
posted in Ask a question.

new replacement sim activation

Need to activate new replacement sim

2
Kash
iD Mobile Employee
2 months ago
Justin Daniels
Civilian
Justin DanielsCivilian
asked in Ask a question.

no 4g or 5g . only 1 bar 3g- 120db

HiGot my new ID sim today as i was fed up with EE ( signal 0 to 2 bars 4G)Coverage checker says I should get excellent signal indoors - I cant even get 4g only 3g H and H+ 1 bar (from -106 to -120db  3g utmsNo internet at all . everything time out. Phone is a s21 ultra  5gFor testing I have wifi off.Mobile data is on - Power save is off - Network set to 5g,4gLTE ,3g 2g . Is no way to force 4g 5g onlyCoverage is IP3 0 Status checker says no issues… very disappointing. :(

1
Kash
iD Mobile Employee
7 months ago
M
Newbie
MrsCSNewbie
asked in Ask a question.

Various questions before joining iD

I'm thinking of joining iD mobile as they have some good deals but I have a few questions I'm hoping someone can help with. I was told on ID live chat that if my phone has 4g calling capabilities it will work. However looking online that doesn't seem to necessarily be the case. I've also found 2 lists on here with the phones 4g/Wifi works with, my phone is on one here https://www.idmobile.co.uk/help-and-advice/approved-handsets but not the other I found in a community thread. I can get 4g & WiFi calling on EE and want to keep this. I have a Motorola G82,it was bought sim free.Because of the above and that I've never been on the 3 network before I'd probably try a 1 month sim and then cancel it after the 30 days if I had issues. if I do this would I be able to port my number across at a later date if I continued with the sim rather than straight away? Also is a credit check done for the 1 month ones, I'd pass ok but not sure if I then cancelled it and took another one out elsewhere

3
andewhite
Legend
8 months ago
T
Newbie
TigertilneyNewbie
asked in Ask a question.

Changed plan but not showing on account?

I changed my plan and received a confirmation message from ID mobile. I have also received a new SIM card, for some reason. However, on my account, the old plan is showing and there is no sign of the new one yet?How can I tell if my plan has been changed? Do I simply wait for the first bill, due on a different date from the date showing on the account with the out-of-date plan?What do I do with the new SIM? I wasn’t expecting a SIM card. I want to keep my number, just get more data and nothing else.

3
Kash
iD Mobile Employee
7 months ago
A
Civilian
Avy
posted in Ask a question.

pac code from three not working on your site

What do I do?Doesn't work when I submit the request Contact number pls ?

1
Tom
iD Mobile Employee
10 months ago
Philip Hatfield
Newbie
Philip HatfieldNewbie
asked in Ask a question.

Refer a Friend scheme - , not received and no status link

Referred a family member 3 months ago. Checked “status” via the link a couple of times since which  indicated “pending”. Now status link appears to have disappeared on the Refer a Friend page and no vouchers received. Would appreciate some help. Thanks.

1
Tom
iD Mobile Employee
5 months ago
John Davis
Newbie
John DavisNewbie
asked in Ask a question.

cannot log on

cannot log in to my account.i lost pasword and date of birth not accepted or wrong,where on this site can i get help,thx

2
Tom
iD Mobile Employee
8 months ago
HAPPY-GO-LUCKY
Newbie
HAPPY-GO-LUCKYNewbie
asked in Ask a question.

Billing email error

I've just had an email from ID saying I'll be charged my monthly fee from a plan I changed 2 weeks ago and my account is in credit. How can this be?

2
Tom
iD Mobile Employee
2 months ago
MichaelF
Newbie
MichaelFNewbie
asked in Ask a question.

Coverage

Hi, I was very briefly a customer of ID 2 Years ago, and although the customer service and the community were good with questions I had to cancel my contract early due to coverage issues.My existing deal with EE is now ending, and again I am looking at ID again due to the positive customer service experience last time around.I have moved house, in a new location, and again similar to last time, I have used the coverage checker and again the same as last time it says the coverage is good...but I am a little concerned due to the experience I had last time with the coverage.Is there a way I can get a esim or a random sim card to try out first before making the decision to switch, as I don’t want to be in the same boat as last time.

2
Kash
iD Mobile Employee
5 months ago
Stacey Michelle
Civilian
Stacey MichelleCivilian
posted in Ask a question.

mobile date

Is anyone else having issues with mobile data I have no data at all and not receiving texts or anything 

1
Tom
iD Mobile Employee
4 months ago
H
Newbie
hsdpacmodNewbie
asked in Ask a question.

Halifax OPT calls

For a long time I’ve had problems receiving Halifax automated phone calls. My partner with iD is in the same situation. I See there was another thread in the forum (I think it’s locked).Back a year or two this was a bit of a nuisance with some coming, others not, but from roughly a year ago, I have 100% failure rate.It’s a bit of a problem, as it normally means they have to send a letter home each time. Has anyone experienced these issues too?Text messages work fine. Just their calls never come.

1
Kash
iD Mobile Employee
3 months ago
Q
Newbie
QuagNewbie
asked in Ask a question.

Ported From O2 But Having Issues With Wrong Number Appearing

Hi, I ported to ID recently, but apparently others are having trouble contacting me sometimes.  When I text or call it can randomly come up with my ported number or my ported one.  Sometimes it doesn’t go through at all. The live chatbot doesn’t seem to understand it and there’s no one I can physically speak to.Any idea how to resolve this?Many thanks.

4
Tom
iD Mobile Employee
4 months ago
S
Newbie
Sean.goldsmithNewbie
asked in Ask a question.

refused contract

Why am I constantly being refused a contract for my wife 

1
Kash
iD Mobile Employee
8 months ago
Tictoc
Civilian
TictocCivilian
asked in Ask a question.

conmection issues

In Northampton. 2pm. No connection at all. No access to ID app either. Anyone know when it will be up and running again. Going out at 6pm. Will have no network at all later

1
Tom
iD Mobile Employee
2 months ago
J
Newbie
JedHNewbie
asked in Ask a question.

Forgotten password and phone broken.

I would like to login to idmobile to switch phones as my old one is broken and I have an upgrade available. However I have forgotten my password and can’t use my old phone to change it and get into my idmobile account. Thanks.

4
Tom
iD Mobile Employee
6 months ago
Robert Gordziejewski
Newbie
Robert GordziejewskiNewbie
asked in Ask a question.

switching network

hi my switch day was due today and now i am without network. When I will have access?

4
Kash
iD Mobile Employee
3 months ago
D
Newbie
DogdiegoNewbie
asked in Ask a question.

Black Friday further discount

Currently looking at a Xiaomi 13T, which is stated for dispatch end of December.  If I buy now and the price further reduces (on Black Friday itself for example), will ID reduce the price or would I have to cancel and start again? 

1
Kash
iD Mobile Employee
5 months ago
D
Newbie
Danwk2011Newbie
asked in Ask a question.

poor 4g download speeds

I am currently sitting in my office located in GU21 and getting 0.2mbs of download yet getting 2.2 upload speeds. Been with iD for a week and came from 3(yes I know, go figure - free EU roaming was the pull) but noticed with 3 the download speed has dropped in the last 2 weeks, why? Thanks Dan

3
Mohammed
iD Mobile Employee
11 months ago
Harriet Clarke
Newbie
Harriet ClarkeNewbie
asked in Ask a question.

Brand new to id - phone sent back to curry's

Hi im really hoping someone can help. Dpd tried to  deliver 2x and I wasn't in, I'm told on their website my phone has gone back to Curry’s. I haven't been able to speak to anyone live on id, or get in touch with anyone from Curry’s or Dpd. Does anyone know you do next? Many thanks in advance :)

3
Kash
iD Mobile Employee
10 months ago
BigDaddyUK
Rookie
BigDaddyUKRookie
asked in Ask a question.

sms trouble

Hi, Anyone else having problems sending SMS?  In the morning and at the moment, it is not possible to send SMS, sending error.  Kingston Upon Hull S23 Ultra.  P.S.  Other functions work (calls, internet)

3
Tom
iD Mobile Employee
3 months ago
Terms & Conditions
Why iD Mobile?