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Question

ID Live chat not working


Cherelyn Griffiths-Gould
Community Member

is anyone able to get to the ID live chat??

 

I keep getting an error message:

The requested URL was rejected. Please consult with your administrator.

Your support ID is: 16041408447785193301

This topic has been closed for replies.

2 replies

andewhite
Platinum 
Contributor
Forum|alt.badge.img+26
  • Platinum 
Contributor
  • 12461 replies
  • July 10, 2023

Okay @Cherelyn Griffiths-Gould, the quickest solution is to sign-out of your iD community account before starting the live chat.

Alternatively, try contacting iD customer service privately for assistance by using Facebook Messenger, or sending a Twitter DM. 

The support teams work until 8pm weekdays.

 


Mohammed H
iD Mobile Employee
  • iD Mobile Employee
  • 7962 replies
  • July 11, 2023

Hey @Cherelyn Griffiths-Gould,

This issue is caused by cookies blocking access.

Try private browsing or incognito and let us know.

What is it you needed help with?

Mohammed