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Question

ID Live chat not working

Cherelyn Griffiths-Gould
Community Member

is anyone able to get to the ID live chat??

 

I keep getting an error message:

The requested URL was rejected. Please consult with your administrator.

Your support ID is: 16041408447785193301

This topic has been closed for replies.

2 replies

andewhite
Platinum 
Contributor
Forum|alt.badge.img+26
  • andewhite
  • Platinum 
Contributor
  • 12550 replies
  • July 10, 2023

Okay @Cherelyn Griffiths-Gould, the quickest solution is to sign-out of your iD community account before starting the live chat.

Alternatively, try contacting iD customer service privately for assistance by using Facebook Messenger, or sending a Twitter DM. 

The support teams work until 8pm weekdays.

 

Forum member (non-iD).
Mohammed H
iD Mobile Employee
  • Mohammed H
  • iD Mobile Employee
  • 7962 replies
  • July 11, 2023

Hey @Cherelyn Griffiths-Gould,

This issue is caused by cookies blocking access.

Try private browsing or incognito and let us know.

What is it you needed help with?

Mohammed

 

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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