Question

ID Live chat not working

  • 10 July 2023
  • 2 replies
  • 35 views

is anyone able to get to the ID live chat??

 

I keep getting an error message:

The requested URL was rejected. Please consult with your administrator.

Your support ID is: 16041408447785193301


This topic has been closed for comments

2 replies

Userlevel 8
Badge +9

Okay @Cherelyn Griffiths-Gould, the quickest solution is to sign-out of your iD community account before starting the live chat.

Alternatively, try contacting iD customer service privately for assistance by using Facebook Messenger, or sending a Twitter DM. 

The support teams work until 8pm weekdays.

 

Userlevel 7
Badge +10

Hey @Cherelyn Griffiths-Gould,

This issue is caused by cookies blocking access.

Try private browsing or incognito and let us know.

What is it you needed help with?

Mohammed

 

Why iD Mobile?