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5445 Topics

G
Civilian
gabrielselbowCivilian
asked in Ask a question.

I'd like to cancel my contract due to poor bandwidth, I'm within my 14 day cooling off period

Hi, Please tell me how to cancel.  Thanks

2
Tom
iD Mobile Employee
5 months ago
A
Newbie
arianzarvaniNewbie
asked in Ask a question.

getting the error “your service does not allow access to this number”

Hello,in the past 2 days I can’t call my mom who lives outside the UK. Every time I call her it just says “your service does not allow access to this number” and the call gets immediately terminated after. I’ve never had this issue before. I checked and can see that I still have £75 worth of extra usage limit left on my account.what is causing this issues and is there something that I can do to solve it? Thanks! Arian

2
Kash
iD Mobile Employee
1 month ago
L
Newbie
Luke ParkesNewbie
asked in Ask a question.

voucher

Hi, when I took out my new pixel 8 a few weeks ago I was told I would get a £100 voucher for currys how do I receive or activate this as I still haven’t got it thank you 

3
Kash
iD Mobile Employee
21 hours ago
Karan Nayee
Civilian
Karan NayeeCivilian
asked in Ask a question.

Can't login online or on app

When I try to login to the new app or web portal. I put in my username and password but when I add my phone number, last name and DOB and click on next. I get an oops something went wrong error message. Please help. 

0
Karan Nayee
Civilian
1 day ago
Susan Fairhurst
Newbie
Susan FairhurstNewbie
asked in Ask a question.

sent 1 mms and keep being charged over and over

I sent my daughter an mms picture message yesterday once and she has and keeps recieving the same message....she now has had the same message 9 times and i have a charge if £3.00 on my bill......for a message i sent once???

7
Kash
iD Mobile Employee
4 months ago
S
Newbie
SonnnyNewbie
asked in Ask a question.

Full Bar to Zero or One Bar Signal Loss - Please Help

I live one road across from the tower! I normally got full bar signal, 4 out of 4 bars. Since yesterday morning 16/10/2023 9:37am it was dropped to zero, one or two bars most. I can't even send text, let alone call or youtube. The antennas are on top of two big tall buildings. One of the building is being scaffolding up from bottom to the top up to the antennas level.  Im not sure the scaffolding or a planned engineering work by iD mobile is causing the issue. Can you please confirm it? My postcode is BN1 4LA. Thanks a lot. I'm sure my phone is good. I'll give it a benefit of doubt and test it in another phone.

3
Tom
iD Mobile Employee
6 months ago
G
Newbie
GeepNewbie
asked in Ask a question.

Second plan

I have one plan which I wish to keep but add a second one for another device. How do I do that ?

1
Kash
iD Mobile Employee
2 months ago
P
Newbie
pasty757Newbie
asked in Ask a question.

No 5G in Stratford!

Very disappointed to stay in London over the weekend and NOT get ANY 5G signal ??? What is the issue here???? I have a Pixel 8 Pro which is setup correctly… wish I never joined Id mobile if this lack of 5G signal continues...

3
Tyler
iD Mobile Employee
1 month ago
Philip Hatfield
Newbie
Philip HatfieldNewbie
asked in Ask a question.

Refer a Friend scheme - , not received and no status link

Referred a family member 3 months ago. Checked “status” via the link a couple of times since which  indicated “pending”. Now status link appears to have disappeared on the Refer a Friend page and no vouchers received. Would appreciate some help. Thanks.

1
Tom
iD Mobile Employee
5 months ago
A
Newbie
AstarNewbie
asked in Ask a question.

sms double charge

I am being charged 2x for text to 87222the second charge come 1 second after the first  please explain/refund

6
Kash
iD Mobile Employee
6 months ago
MichaelF
Newbie
MichaelFNewbie
asked in Ask a question.

Coverage

Hi, I was very briefly a customer of ID 2 Years ago, and although the customer service and the community were good with questions I had to cancel my contract early due to coverage issues.My existing deal with EE is now ending, and again I am looking at ID again due to the positive customer service experience last time around.I have moved house, in a new location, and again similar to last time, I have used the coverage checker and again the same as last time it says the coverage is good...but I am a little concerned due to the experience I had last time with the coverage.Is there a way I can get a esim or a random sim card to try out first before making the decision to switch, as I don’t want to be in the same boat as last time.

2
Kash
iD Mobile Employee
5 months ago
Stacey Michelle
Civilian
Stacey MichelleCivilian
posted in Ask a question.

mobile date

Is anyone else having issues with mobile data I have no data at all and not receiving texts or anything 

1
Tom
iD Mobile Employee
3 months ago
Q
Newbie
QuagNewbie
asked in Ask a question.

Ported From O2 But Having Issues With Wrong Number Appearing

Hi, I ported to ID recently, but apparently others are having trouble contacting me sometimes.  When I text or call it can randomly come up with my ported number or my ported one.  Sometimes it doesn’t go through at all. The live chatbot doesn’t seem to understand it and there’s no one I can physically speak to.Any idea how to resolve this?Many thanks.

4
Tom
iD Mobile Employee
4 months ago
Kyomi Bailey-Wilson
Newbie
Kyomi Bailey-WilsonNewbie
asked in Ask a question.

My bundle is not working

I always purchase a 20 pound bundle ever month hut this month the payment came out and my bundle is not working. It says its active in my ID app and it won't let me call 7777 as "I'm out of calling credit" 

3
Kash
iD Mobile Employee
6 months ago
Sally Bates
Civilian
Sally BatesCivilian
asked in Ask a question.

using data abroad

How do I use my data in Turkey ..?

2
Kash
iD Mobile Employee
8 days ago
Tictoc
Civilian
TictocCivilian
asked in Ask a question.

conmection issues

In Northampton. 2pm. No connection at all. No access to ID app either. Anyone know when it will be up and running again. Going out at 6pm. Will have no network at all later

1
Tom
iD Mobile Employee
2 months ago
D
Newbie
DogdiegoNewbie
asked in Ask a question.

Black Friday further discount

Currently looking at a Xiaomi 13T, which is stated for dispatch end of December.  If I buy now and the price further reduces (on Black Friday itself for example), will ID reduce the price or would I have to cancel and start again? 

1
Kash
iD Mobile Employee
5 months ago
Mishmash9797
Newbie
Mishmash9797Newbie
asked in Ask a question.

Switching over - the switch number 65075 is not recognised

I am transferring from another provider to ID. I text PAC to 65075 from my old phone and it says its not recognised. Can you help

4
andewhite
Legend
3 days ago
Regyai
Newbie
RegyaiNewbie
asked in Ask a question.

Unexplained spurious charge on last bill

Bill is always £5 total (allowances never used up) Last bill showed an inexplicable +30p with the epithet “UK” Can anyone shed light on this?Monthly Recurring Charge From: 09/01/22 To: 08/02/22 £4.17UK From: 09/12/21 To: 07/01/22 £0.25Sub Total for this invoice £4.42VAT @ 20% £0.88Total amount due £5.30Total charges for this month £5.30

1
Kash
iD Mobile Employee
2 years ago
L
Newbie
Lee MildonNewbie
asked in Ask a question.

CANCEL AN ORDER

I placed an order yesterday and handset won't be dispatched for at least a week. I am trying to cancel this order but is seemingly impossible.Your chat bot is useless, keeps saying opening a live chat, and it opens a weird website page which is obviously not a live chat.Your phone number does not connect to a human being and is impossible to connect.When I try to log in it says I must have a phone number you issued but as order not fully processed yet I don't have a phone number. Please can you just cancel this whole order, I am within the 14 days period

5
andewhite
Legend
1 year ago
T
Civilian
Tony1973bcfcCivilian
asked in Ask a question.

5g chip in 4g device

Can I use your 5g chip in a4g iPad?

1
Mohammed
iD Mobile Employee
2 years ago
Katy Marron
Newbie
Katy MarronNewbie
asked in Ask a question.

new number

I have got a new phone with me contract. I have transferred my old number over, but when I send messages, it appears as the number given by ID mobile despite changing it. Can you help??

3
andewhite
Legend
1 year ago
Julia Miller44
Civilian
Julia Miller44Civilian
asked in Ask a question.

not reciving calle

Phone goes straight to saying am on on other line every time some one calls , so am missing every call I get

1
andewhite
Legend
2 years ago
P
Newbie
Peggysue12Newbie
asked in Ask a question.

someone has set up a fraudulent account in my name.

Someone has set a fraudulent account in my name. How to I contact you to get this cleared up

2
Rory
Newbie
2 years ago
B
Newbie
Bwilkinson999Newbie
asked in Ask a question.

Simple amendment of Delivery details.

I ordered my new phone earlier and tried to contact customer service.1) No Phone Number to speak to a Human 🙄2) A Bot Service that doesn't put me through to customer service3) I get that nowadays people like this automated service, I can not stand it. Its just an easy way to put blockers between us and them.All it was is that the account (which I didn't realise) had my old address details on the account. I realised this when reading my confirmation email. I adjusted my addressed details afterwards, however its probably too late to ask for an address modification on the order. ID Mobile you say you are 100% committed to Customer Service. How is this customer service. 🙄I can give you details about the order if helps over a direct message. Ben

1
B
Newbie
1 year ago
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