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5546 Topics

N
Newbie
Noz1954Newbie
asked in Ask a question.

No text messages getting through from bank.

Hi read all other problems on the Community with people not getting Texts from mainly their banks. I have been with iD mobile for ages without any problems but just joined another bank in early October 2022. They have sent me a few texts and the have not come through to my iD number.Contacted my new bank today 5/11/22 and they assure me everything their end is working ok.They have sent a couple of texts while I was on the phone to them and nothing has come through to me.I have switched off my Xiaomi Redmi 10 Android phone for 30 minutes as requested and I don’t have any other issue with any other banks texts or contacts.As a complete novice how this all works it looks like the problem lies with iD Mobile blocking my bank contact number.please help.   

1
Mohammed
iD Mobile Employee
1 year ago
Gillian Purves Lambton
Newbie
Gillian Purves LambtonNewbie
asked in Ask a question.

free buds

When I upgraded I was supposed to receive free budsI have not received them

3
Mohammed
iD Mobile Employee
1 year ago
Krisztina Nagy
Newbie
Krisztina NagyNewbie
asked in Ask a question.

Where can I find my new ID mobile number?

Hello, I am not able to find my new ID phone number, neither in the emails I have received from ID nor in the green sleeve in what the new SIM card arrived, that I need to be able to switch from ASDA mobile to ID. I want to keep my old number; I have received my PAC code but to able to request the switch I need my new phone number. I have seen recommendations to put the SIM card in and to find out the number this way, but I don’t want to swap the cards before the switch. I have never had to do it this way whenever I have switched my mobile provider. Any help would be appreciated. Thank you.

2
Mohammed
iD Mobile Employee
1 year ago
Nida Dar
Newbie
Nida DarNewbie
asked in Ask a question.

no service for 2 days

I have sim only contract since Feb 2021. I have not had any service/network coverage since Monday Oct 31, however everything was working fine prior to that. I cannot make calls or use data, i am sure i don't need to explain to you the level of inconvenience this is causing me every time i leave my house. I have tried restarting my phone several times as well as putting my phone on airplane mode. I still have 0 bars with a message that says “no service” Please help

6
Mohammed
iD Mobile Employee
1 year ago
H
Civilian
HappyHollCivilian
asked in Ask a question.

Direct debit paid successfully but then returned and account suspended? I had sufficient funds

I switched over my direct debit to a new bank account a few days ago. My monthly £8 DD was paid successfully to ID Mobile from the new bank account on 02/11/2022, but it appears that ID Mobile then returned the £8 to me the same day, despite me having plenty of funds in the account. I only found out about this today, when I received a text message to say my account had been suspended for non-payment. I have paid it immediately through the app to reactivate my account, but I am concerned about whether this will impact my credit score. I am always very careful with payments and have never defaulted on anything. It is extremely frustrating not being able to speak to an actual person about this, and I cannot seem to access the live chat function. Can anyone advise please? I am so far very unimpressed with the lack of customer service with ID Mobile, and am likely to move to a different provider as soon as possible. 

6
Mohammed
iD Mobile Employee
1 year ago
S
Newbie
snjukNewbie
asked in Ask a question.

Incorrect Currys voucher amount recieved

Hi, I referred a friend who bought a 24 month contract which should entitle us to a £30 voucher each, however we have only been sent £15 each. The terms seem quite clear that they are based on the length of the contract, can someone help get this resolved?thanks. sj

3
Mohammed
iD Mobile Employee
1 year ago
T
Newbie
Tomhumphrey93Newbie
asked in Ask a question.

Help porting number to new network

Hello, I am leaving ID as I am out of contract and switching to sim only with Lebara. I have ported my number over to Lebara, received an email saying the port is complete and followed their instructions on email.  It's been over 24 hours and still not able to receive phone calls and texts on my new sim/phone. I can make calls and use data, but have been told to wait another 24 hours by Lebara. My ID sim still works and receives all my texts and calls. I'm wondering if there's anything that can be done from ID's side to speed the process up. Thanks,  Tom

8
Mohammed
iD Mobile Employee
1 year ago
Ulidian
Civilian
UlidianCivilian
asked in Ask a question.

Porting Number

All fields competed but the system says it cannot go further but does not tel me what the error is  - Frankly I am regretting starting the whole thing

2
Mohammed
iD Mobile Employee
1 year ago
I
Civilian
irw999Civilian
asked in Ask a question.

Charged extra £15 despite having 2gb left in data allowance

Hi,Please can someone respond from iD mobile, your customer service is terrible and I cannot reach anyone at your company.  Not all issues can be resolved through your app so it needs to be drastically improved.I currently have a £10 plan where I receive 8gb data, this month I have displayed that I have 11gb and have used only 9gb, nevertheless I have been cut off and you have added £15 of additional charges to my bill for data despite me not exceeding my allowance. Someone from iD respond as I am thinking about leaving due to this. thanks

1
Mohammed
iD Mobile Employee
1 year ago
S
Newbie
ShockingcustomerserviceNewbie
asked in Ask a question.

Cancel my contract IMMEDIATELY

Cancel my contract now.Order number REMOVEDI have not used the SIM and will not be paying any money. Private message me if you need any more information. Other points:Your customer service is beyond disgraceful. The live chat does not work and everyone knows it. I have tried 3 different browsers and enabled cookies and everythign I could possibly think of. There are thousands of comments and questions saying none of this works.I work in IT, how on earth would an old person be able to manage this without a phone number to ring for help??Your automated helpline also doesn’t work and just hangs up even within business hours.

2
Mohammed
iD Mobile Employee
1 year ago
RJWEATHERILL
Newbie
RJWEATHERILLNewbie
asked in Ask a question.

just got my new SIM. i have my PAC but can’t find the ID mobile number on any of the emails they sent. need the number to fill the form in.

just got my new SIM. i have my PAC but can’t find the ID mobile number on any of the emails they sent. need the number to fill the form in.

4
Mohammed
iD Mobile Employee
1 year ago
Thomas James Madden
Civilian
Thomas James MaddenCivilian
asked in Ask a question.

How to join London underground WiFi?

Londoner here hoping to use WiFi while travelling on underground. Appears ID don't have any access. Is there any workaround? I heard someone used an additional giffgaff sim to access WiFi when on the underground. 

4
Thomas James Madden
Civilian
1 year ago
Geluk
Sidekick
GelukSidekick
asked in Ask a question.

New SIM not generating it's 07 number in router web interface

Just switched to idMobile from “3”; obviously same speed as before when I was with “3”.Any clue as to why my Huawei router doesn’t show my new sim/phone number now, as it used to?Anything I need to adjust in my idMobile a/c settings😯 

4
Mohammed
iD Mobile Employee
1 year ago
A
Rookie
Alphaninja7
asked in Ask a question.

Refer a Friend Status Not Showing

HeyI cannot see a “Status” option for the refer a friend scheme - I did refer a friend a while ago and can see no update. Please can someone from ID staff let me know / PM me. Thank you

5
Mohammed
iD Mobile Employee
1 year ago
M
Civilian
MDZIPCivilian
asked in Ask a question.

ID sent me 2 sim cards and set up 2 direct debits

I signed up online and have been sent 2 SIM cards. I have also noticed that 2 direct debits have been set up on my account. Is it possible that ID has duplicated the order by accident? What is the best way to sort this out? I can not see a customer helpline number anywhere. 

6
Mohammed
iD Mobile Employee
1 year ago
Geoff Scott
Newbie
Geoff ScottNewbie
asked in Ask a question.

claim pixel watch

Hi all I've recently signed up to idmobile where I have the pixel 7pro. I'm wondering how I claim my free watch that came with the phone? 

7
Mohammed
iD Mobile Employee
1 year ago
Rotaru Petrus
Newbie
Rotaru PetrusNewbie
asked in Ask a question.

My Direct Debit

Hello, I’ve missed 3 months of pay my direct debit and I think my direct debit it’s cancelled now, how can I set up again direct debit? Because on my app of ID MOBIL i don’t have this option

1
andewhite
Legend
1 year ago
Matt Jenkins
Civilian
Matt JenkinsCivilian
asked in Ask a question.

Recovering number after using Stac instead of Pac

I accidentally used a Stac code when switching networks instead of a Pac and subsequently lost my number. I've seen a similar post from a couple of years ago where it looks like the user got her number recovered. Can this still be done? I swapped networks only a couple of days ago.Thanks

1
andewhite
Legend
1 year ago
ELB
Newbie
ELBNewbie
asked in Ask a question.

Error message trying to give PAC details

I have been trying for two days to give my PAC details but I get an error message saying some of my details are incorrect:-We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again.I have checked and checked again, all is correct. I cannot get through on live chat because this also has a problem and unavailable. When I try and call the customer service telephone line a message is played saying they are busy and also cannot take calls.I don't know what to do next? 

1
andewhite
Legend
1 year ago
Thomas Luxton
Newbie
Thomas LuxtonNewbie
asked in Ask a question.

Change plan in cooling off period

I have today received the 30 day sim card I ordered but want to change plan to a higher amount. I can’t seem to change plans, is someone able to help me?I could order a new sim, but unsure how to cancel old one using 14 day cooling period.Thanks

4
andewhite
Legend
1 year ago
cransom61
Newbie
cransom61Newbie
asked in Ask a question.

pac code for multiple numbers on same bt account to separate id accounts not working.

I am transferring 3 BT numbers on a single bt account number to 3 different I'd accounts. The PAC code worked fine for the first number, but is failing for the second number, with an error suggesting the number has already been ported. The surname on bt and I'd accounts are the same, the bt PAC code end date has not passed so wondering why this is failing when it worked for the first number?

4
andewhite
Legend
1 year ago
Ashley Hind
Civilian
Ashley HindCivilian
asked in Ask a question.

order status

How can I find the status of an order I have just placed and how will I know if I have been accepted or not.

1
andewhite
Legend
1 year ago
Vicky Haile
Civilian
Vicky HaileCivilian
asked in Ask a question.

I need to talk to an advisor and the live chat is not working

I need to talk to an advisor and the live chat is not working. How do I do this? There are no other alternate ways I can find to contact anyone. The delivery address on my new phone is wrong therefore I need to change it. DPD says I need to contact the company sending the parcel IE ID mobile. 

1
andewhite
Legend
1 year ago
S
Newbie
Steveo_84Newbie
asked in Ask a question.

Order Cancelled as I did not pass security

Hello, I made an order for a new upgrade as my current phone has broken. I received an email stating ‘We’re sorry but we’ve had to cancel your order (###) as it didn’t pass our internal security checks’ This is very frustrating, as at the beginning of the year I was victim of identity fraud, in which ID Mobile opened an account in my name to someone else. Now when a legitimate order is placed it is cancelled without any further checks completed to ensure it is me, or any other way for me to challenge this cancellation.  Other advice from ID Mobile is to wait 30 days before processing the order - I will not be waiting 30 days to apply again but will be taking my business elsewhere unless this can be resolved, which is a shame as I am generally happy with the service ID Mobile provide. 

5
WelshPaul
Legend
1 year ago
Robert Pearson
Newbie
Robert PearsonNewbie
asked in Ask a question.

setting up an ID account without receiving a one time passcode

I’ve just received my ID sim which is to be used for data only, in a car. I want to set up an account but am unable to receive a text to my sim (the car doesn’t accept texts or calls), I can’t put the sim into a phone as the sim needs to be a micro sim to fit into the car, but I only have phones that take nano sims. how can I set up an ID account?

2
Robert Pearson
Newbie
1 year ago
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