Halifax OPT calls

I'm having the same issue with Lloyds and NS&I and still waiting a solution 

Asked ID about this a month ago and they said it would be fixed in 48 hours and here I am still getting locked out of my accounts.

Poor customer service or no customer services with ID .

Good luck getting it sorted 

I am getting the same problem and clearly it’s a problem from the networks end. Comically, I requested a code through the post, and immediately after I receive a text confirmation from my bank to say this is happening… clearly they have my number correct and working for other texts.

Hi @H22 

Sorry to hear this, do you still require assistance with this?

Please let us know if so so we can get in touch.

We’ll be able to get in contact with you to assist here, or for a quicker service, we’d recommend using the Live Chat, Facebook or Twitter.

Tom

Hi @Deanl1 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

We’ll see you there. 

Tom

still not solved

Hey there @H22, we’re really sorry to hear that.

If you’d like us to look into this further here, we can send a PM to investigate further if you like.

Or, you can contact our live-chat, Facebook or Twitter/X teams for further and faster investigations if you prefer:

https://www.idmobile.co.uk/live-chat

Thanks,

Tyler

Yes I'd like it looked into.

Tbh this is what I've wanted some April 

Hi @H22,

It looks like your query is being looked into.

If you require further assistance, please let us know.

Kash

Still waiting to hear back from ID so not sure if the information is helpful yet 

Have you followed the steps in this guide @H22?

Thanks.

They called but I was at work so asked them to call back within the hour, this was 2 days ago and I'm still waiting for them to ring me back again.

Sorry to hear this, I’d recommend speaking to our Live Chat team to get a follow up:

https://www.idmobile.co.uk/live-chat

Thanks.

No, I will not, this has gone on long enough. ID said they would call me back and they haven't. This has been going on since April and not solved 

I feel now I will have to make a complaint against ID and see if that gets it sorted 

Okay @H22. I’m sorry you feel this way. Did you follow the steps to perform a Manual Roam, as I know this has been effective for others. Thanks.

No advice whatsoever has been given 

Hi @H22 

I can see in PMs you mention this as solved.

Tom