Question

Roaming charges within the UK

  • 13 July 2023
  • 5 replies
  • 35 views
C
Rank

I'm in Cromer, Norfolk, and have been charged a roaming fee. How do I dispute this please?

This topic has been closed for comments

5 replies

andewhite
Rank
Userlevel 8
Badge +9

If I was in your position @ClairW, I’d talk privately to iD support about the roaming charges using their online live chat service, Facebook Messenger, or by Twitter DM.

The support teams work until at 8pm on weekdays (6pm at weekends). 

C
Rank

If I was in your position @ClairW, I’d talk privately to iD support about the roaming charges using their online live chat service, Facebook Messenger, or by Twitter DM.

The support teams work until at 8pm on weekdays (6pm at weekends). 

Thanks but I resorted to this as the live chat continuously says all agents are busy...will try other channels.

andewhite
Rank
Userlevel 8
Badge +9

Yes @ClairW, in my experience it’s more effective talking to iD support using Facebook Messenger, or to DM on Twitter. I’ve found live chat is a bit of a lottery.

Hope you get your issue sorted.

Kash
Rank
Userlevel 7
Badge +7

Hi @ClairW,

Just checking if you managed to get some assistance?

If you still require assistance with your query, please get back to us and we will PM you.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Kash
Rank
Userlevel 7
Badge +7

Hi @ClairW,

Just checking if you managed to get some assistance?

If you still require assistance with your query, please get back to us and we will PM you.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Terms & Conditions
Why iD Mobile?