Getting Started

Stay up to date with everything iD. Find out how to use the iD Community, ask a question, enter competitions and read interesting articles.

5544 Topics

R
Newbie
roycereidNewbie
asked in Ask a question.

data roaming in canada question but can’t log in question

i am in canada for next 6weeks, need to get a roaming plan, don’t remember password, resetting password is NOT WORKING. Help!

2
R
Newbie
1 year ago
Karen Partington
Newbie
Karen PartingtonNewbie
asked in Ask a question.

phone not working even had it repaired but its no better

Phone cannot be heard and having problems texting as I dropped phone had it fixed still not sorted

9
Tom
iD Mobile Employee
1 year ago
C
Newbie
citizenNewbie
asked in Ask a question.

New contract on new phone but the phone won't recognise the SIM

Just got a new phone contract(Xiaomi Note 11) and the phone won’t recognise the SIM. When I try to register an account with IDmobile it asks for the ID mobile number which i cannot see because the sim won’t activate. Any help appreciated. Thanks

2
C
Newbie
1 year ago
Jonathan Regan
Newbie
Jonathan ReganNewbie
asked in Ask a question.

my allowances have disappeared

All of my allowances have disappeared 

2
Tom
iD Mobile Employee
1 year ago
D
Newbie
daelbis0611Newbie
asked in Ask a question.

Yellow iPhone 11 Restock

Hi,I was just wondering when the Yellow iPhone 11 will be in stock again? I missed out in buying it today. Thank you! :)

1
Tom
iD Mobile Employee
1 year ago
Maighsi
Newbie
MaighsiNewbie
asked in Ask a question.

Moving abroad for 9 months

I am moving to Spain at the end of August this year to study for 9 months. I plan to visit the UK at Christmas, and then stay in Spain until June. Can I still use my mobile plan for the same price whilst I am there or will I need to find a new network provider in Spain? 

1
Tom
iD Mobile Employee
1 year ago
Hart
Newbie
HartNewbie
asked in Ask a question.

PAC code not transferred

In My Services it says the PAC code should have been transferred yesterday. It says on the bill I will have been charged since the day I purchased the new SIM but I’m still having to use my old SIM with 3 as this hasn’t been processed yet.

6
Hart
Newbie
1 year ago
E
Newbie
EmBNewbie
asked in Ask a question.

PAC transfer

Hey, I’ve entered all my details to transfer my old number with a PAC code, etc, but it is saying ‘There is an issue with your PAC’ Please can you help me? Thank you [REDACTED PICTURE] 

4
Rory
Newbie
1 year ago
Weondy
Newbie
WeondyNewbie
asked in Ask a question.

iphone 13 256gb starlight restock?

Hi there, back again, last time I asked about the iPhone 13 pro in silver with 128GB, I got it but with 256GB instead but now I’m looking for the iPhone 13 starlight with 256GB for my sister, but it’s out of stock, is there any chance of that being in stock before the end of August? And with the same deal, the iPhone 13 128GB is listed as £39.99 while there’s a deal for the iPhone 13 256GB listed as £38.99? Thank you for any answers/ replies.

3
andewhite
Legend
1 year ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Articles and competitions.

4 apps for finding voucher codes and cashback

Love a deal? These websites and apps are perfect for hunting down the best offers around.Let’s face it – we all love to bag a bargain. Sometimes you stumble upon a great deal, and sometimes you have to search it out. But nowadays there are loads of services available to help you get the most out of your money or get a little back when you’ve done a big shop. So, we’ve rounded up our favourites and put them into two categories – cashback (spend money, get a bit back) and discounts (get a bit off before you spend). Let’s get into it…Best apps for cashbackCashback is pretty appealing – sometimes you get a few pence back on a shop, and sometimes you get a whole load off a big purchase. We’ve all seen cashback offers around, but with these dedicated apps it’s easier than ever to hunt down these great deals.TopCashbackTopCashback offers cashback from thousands of UK brands. Membership is free (but you can upgrade to a paid option), and you can choose how you get your cashback – straight to y

22690
iD Mobile
iD Mobile Employee
1 year ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Articles and competitions.

4 essential apps for hikes and walks

With all the helpful mobile apps to help guide your way, there’s never been a better time to go for a walk. And whether you’re finding your way around a new city or lacing up your boots and heading into the hills, you’ll find a great range of free and paid for apps to get you started.Here’s 4 of our faves that you won’t want to leave home without. Make sure you read to the end, as there’s a chance to win a brilliant prize too!Google MapsWhat it’s best for: Casual walks around cities or parks.The chances are that you’re already using this app. It often comes installed on android phones and has a variety of uses – from checking train times to looking for somewhere to eat.But it has some features that are just made for walking. Want to get off the roads when walking around towns or country parks? Pick walking mode and it’ll usually take you down some quiet paths that are a little off the beaten track.For another thing, you can download maps and use them offline. That means that you can go

903979
C
Newbie
8 months ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Articles and competitions.

Top tips for taking photos on your phone

Want to up your Instagram game? Then check out our hottest camera phone tips below.These days, all half decent phones have cameras where you can just point and shoot. Press the shutter button, a nice photo appears on your screen, job done. But you can do a lot better with just a little extra planning. Follow our tips below, for quality photos that’ll light up your social feeds and rack up some serious likes. 1. Switch on your grid lines.Pro cameras have framing grids in the viewfinder window, to help you square things up and compose your shot. You’ve got this option in your phone camera app, so go ahead and switch it on. It shouldn’t be hard to find. If you’ve got an Android phone it’ll be under something like Settings > Apps > Camera > Grid Lines. You’ll now be able to keep everything parallel with any natural horizontal and vertical lines in your shot. 2. Use natural light.Natural light is a photographer’s friend. Making use of it is always a better choice than using your ph

24731
nilesh1979
Rookie
1 year ago
C
Newbie
CraigHummerNewbie
asked in Ask a question.

Registered new contract with wrong mail address

I have been with ID for about 4 months and have just transferred my wifes phone over but (because I pay the bill) I added it with my email address.  Now I can’t get to her usage \ management etc because it’s only showing my phone on the portal.  How can I get it changed?

4
Rory
Newbie
1 year ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Articles and competitions.

Meet the Google Pixel 6a

The Pixel 6a is here - the small but mighty version of Google’s flagship Pixel 6.Just like previous a-series Pixels, it’s a scaled back version of the flagship Pixel at a lower price point. If you’re looking to upgrade to a feature-packed phone without paying top-end prices, it could be the one for you. Let’s check it out!Classic Google designAll phones in the Pixel 6 family share the same familiar ‘Google’ design, with a horizontal camera bar breaking up the back. The main difference is that it protrudes less on the Pixel 6a. A good thing, in our opinion. Not quite as good is the plastic back, which seems prone to picking up scrapes and scratches. Treat your new Pixel 6a to a phone case as soon as you get it, and you should be fine.As for the display, the Pixel 6a features a 6.1-inch OLED panel with a standard 60Hz refresh rate. Not quite as large (or as smooth) as the 6.4-inch Pixel 6, but the vivid colours and deep blacks you get with OLED look fantastic. A quality camera set-upGoog

15313
BrandonMob
Newbie
1 year ago
J
Civilian
John BurdettCivilian
asked in Ask a question.

Authentification text message code (OTP) not being received

My French bank has recently introduced a OTP (authentification text message system) in order for customers to access their internet banking accounts. Unfortunately my mobile is unable to receive and display the code.I have been a customer of iDmobile for some years, so the problem is not one caused by transfer from another provider. The bank tells me they send out the codes as ‘foreign commercial messages'. They have confirmed that the mobile number they hold is correct. Could you please send me a PM to take the issue forward to a resolution.  

2
J
Civilian
1 year ago
A
Newbie
adriNewbie
asked in Ask a question.

Is this an iD email address?

Hello, Does anyone know if this is a real iD email address?no-reply@email.idmobile.co.uk ???? Thanks    

2
Rory
Newbie
1 year ago
P
Newbie
PapaGNewbie
asked in Ask a question.

Problems with ID Mobile in France?

Hi All,I’ve had an ID mobile PAYG SIM in my iPhone 7 for quiate a while and when I was in the UK it was great. I came to France and for various reason have stayed for a long time, and so never topped the UK phone up. I’m coming back at the weekend so contacted ID to see if the SIM was still active before I topped up, it was, so I topped up and bought a bundle. The credit shows on my account, but the phone is only working whilst on wifi, even with mobile dat on and roaming selected. I cannot send a text, and cannot activate iMessage or Facetime?I updated the phone, reset the network adaptor, restarted the phone, but no joy. I’ve tried turning off iMessage and Facetime and loggging out of my Apple ID powering down and restarting, didn’t help. Powered it down removed, removed the SIM, waited almost an hour, put the SIM back in and repeated the above, and still an iMessage activation error?I think for some reason the top up (done yesterday) isn’t arriving at my phone, as I can accees email

2
Rory
Newbie
1 year ago
G
Civilian
GrunlaarCivilian
asked in Ask a question.

BlueLightCard Offer

Hello i have just recently joined as a new customer. I have only just realised as a BlueLightCard customer I’m eligible for the 12GB bundle for £7. Can my contract me change to get this please? I can provide BlueLightCard details in a DM thanks 

9
Rory
Newbie
1 year ago
D
Civilian
DreadfulCivilian
asked in Ask a question.

Unable to log into second account

Hi, I have two accounts, one for each of my daughters but I seem unable to log into one of them. I’m pretty sure I have logged in before but it doesn’t seem possible any more.Not sure if I used the same email address on both accounts as I see this has caused some issues for others users.All I want to do is increase the data allowance as my daughter is currently away for the week and has run out. Sadly this seems to be impossible.

3
Rory
Newbie
1 year ago
R
Newbie
Ranivenu1967Newbie
asked in Ask a question.

iphone 11 blackout of stock

Hi I would like to upgrade my phone to an iphone 11 and would really like the black one and it is out of tock right now. Would you happen to know when it would restock?

2
Rory
Newbie
1 year ago
aleksm42
Newbie
aleksm42Newbie
asked in Ask a question.

Can't connect to networks in USA

I have recently arrived in the US, and my phone can't connect to any networks here. I have had the same iD sim for years and travel frequently to the US, and this has never been an issue before--previously I have always been connected automatically, usually to T-Mobile, I think. Now I have no signal and even when I try to manually connect to networks, it says none are found. Roaming is enabled on my iD account, I have a £20 cap limit, and no settings have been changed recently. The only thing that might be different is that I have a new phone (Pixel 4a, whereas previous phone on which I experienced no problems was a Pixel 2.) Any ideas what might be going wrong?

5
andewhite
Legend
1 year ago
B
Newbie
bergliebeNewbie
asked in Ask a question.

Order PAYG Sim

Hello,how do I get a PAYG Sim? Can I order it home?

1
andewhite
Legend
1 year ago
B
Newbie
BuffwynNewbie
asked in Ask a question.

It is still saying I've upgraded despite returning phone and not activating S

We upgraded my daughter's phone and contract, and then realised the phone was the wrong choice for her. Returned the phone and destroyed the SIM as told to.Now when I've gone on to look at more plans, it says I've recently changed plans…Surely the return and not ever using the SIM cancelled that?What do we do now?

3
Rory
Newbie
1 year ago
David Draycott
Newbie
David DraycottNewbie
asked in Ask a question.

id number showing on messages

My old number has ported but the I'd number is showing on text messages.Android oppo A72

1
andewhite
Legend
1 year ago
N
Newbie
NicnacPNewbie
asked in Ask a question.

No ID number in any emails

Hi there  I received my new phone from ID mobile today. Have my PAC from Vodafone to transfer my number over trying to fill out the form but don’t know where my ID number is , does it come after the phone? Need it before my bill rolls over to another month on Monday.  Thx 

2
N
Newbie
1 year ago
Terms & Conditions
Why iD Mobile?