My iD

Learn how to set up your new iD plan, and get help on any questions you may have regarding your bills, coverage, settings, allowances, the iD app and so much more!

20907 Topics

1
Civilian
1stScotsCivilian
asked in Your Phone & SIM.

Wrong Telephone Number on texts

Having read a few messages on the forum already this appears a common theme.I ported over my number to a new mobile telephone with ID.It worked for first few days but now cannot send text messages or phone anyone in my contacts.I have an Iphone 14.I checked my phone in settings and it is showing the temporary number for this phone and not my mobile telephone number.I have tried to change it but it is not saving and reverting back to temporary number.Please help.

2
Mohammed
iD Mobile Employee
11 months ago
K
Newbie
Kevin JohnstonNewbie
asked in Your Phone & SIM.

partial number port

my number was ported over to id mobile yesterday 31st May 2023 from Vodafone but I am still connected to Vodafone network as well as Id mobile on the same number but on two handsets I have spoken to Vodafone today and have been told that there must be an issue at id mobiles endAs my number is connected to both networks I am now getting billed twice Can anyone help    

5
Mohammed
iD Mobile Employee
11 months ago
G
Civilian
GjelbrimCivilian
asked in Bills, Payments & Charges.

bill higher than normal

Hello i took this Id mobile 7 months a go and contact was £30.99 and last 2 payments I been charged £35.14 and I can’t find anything how to contact ID mobile and can’t go on live chat anyone knows how to contact please thank you gjelbrim 

2
Mohammed
iD Mobile Employee
11 months ago
Syed M Hossain Sazal
Newbie
Syed M Hossain SazalNewbie
posted in Bills, Payments & Charges.

for new sim and number

Hi i bought new monthly payments for 24 month. After receiving my phone i charged id number to my existing number and using it properly but unfortunately i got full amount of my payment for next month bill. How can i solve this issue??

1
Mohammed
iD Mobile Employee
11 months ago
E
Newbie
ellie.mawdsley1Newbie
asked in Plans & Upgrades.

Monthly cost when the phone is paid off

Hello!Is it possible to calculate how much a bill would cost once the phone has been paid off at the end of the 24 month contract and you are then only paying for allowances?  Thank you! 😊

3
Mohammed
iD Mobile Employee
11 months ago
Teresa Gray
Newbie
Teresa GrayNewbie
posted in Your Phone & SIM.

switched to id but not showing my old number

My switch from Plusnet should have gone through yesterday. Messages going as text not iMessage and calls not getting through either. Checked my settings and have changed to correct phone number but will not accept the change and also setting’s for messages is stating waiting for activation. Have switched phone on and off several times and switched to old sim but no joy. I am at the end of my tether and can’t speak or chat to anyone at id mobile 😤

1
Mohammed
iD Mobile Employee
11 months ago
Gordon Burgess-Parker
Civilian
Gordon Burgess-ParkerCivilian
asked in Your iD Mobile Account & App.

Another totally disgruntled customer who can't log in to has account

Firefox v 99.01 on Ubuntu - Chat doesn’t appear.Edge (which I really don’t want to use) - Chat appears, but when I type in invalid password - even though it’s not, the chat gives two links “forgat user2 and “forgat passord” If I type in “neither” it says “can you reword that”. UTTERLY USELESS.trying to log in, get the message “Username or password not quite right”. THEY ARE BOTH CORRECT.I see this “feature” has been around for many months.GET A GRIP IDMOBILE AND FIX IT.

1
Mohammed
iD Mobile Employee
11 months ago
Hideho0000
Newbie
Hideho0000Newbie
asked in Community Archive.

my new phone is still not working

The phone switched from my old phone on 31 May- everything appeared ok - BUT my new phone is not receiving any INCOMING CALLS OR TEXT MESSAGES! I have business and finance matters to verify via my phone and been stuck for the second day now!Is anyone else having the same issues?

3
Mohammed
iD Mobile Employee
11 months ago
Luke Anderson
Newbie
Luke AndersonNewbie
asked in Pay As You Go.

old number not transferring to new ID sim - transfer date of 32nd may given which doesnt exist

Hi I got a new phone and ID pay monthly SIM on Tuesday. The man in Currys said he set the request to transfer my old number, and I also got a text saying ID were working on my request to transfer number. However, it's 2 days later now and nothing has changed yet, on the ID mobile app it also says my transfer day is 32nd May, which doesn't actually exist.

1
Tom
iD Mobile Employee
11 months ago
B
Newbie
BroxyNewbie
posted in Coverage & Network.

Poor service in South Oxfordshire

Been an I.D customer for about a month now and the signal in south Oxfordshire is so poor it's unbelievable. I checked my coverage on the I.D website and it says I wil get an excellent 4g signal. As of late I've been checking on a speed app and I'm only getting 2mbps and that's only if I can get the app to connect. I mean I live in a major Oxfordshire town and it so poor. I did notice a new 5g mast being installed in the town centre a couple of weeks ago but I'm not sure which network it belongs to. Any idea when things are likely to improve?

8
Tom
iD Mobile Employee
11 months ago
Rupinder Rai
Civilian
Rupinder RaiCivilian
posted in Your Phone & SIM.

upgrade

Hi I upgraded today received an email confirmation about my order then received another email saying order cancelled because it a duplicate order? What’s that mean?

3
Tom
iD Mobile Employee
11 months ago
Craig Partridge
Newbie
Craig PartridgeNewbie
asked in Your Phone & SIM.

switching from Three to iD

HiSo I decided to move from Three to iD mobile. I complete an online application to do so and as part of that application I am asked to give my PAC as I want to keep my old number. I am asked to set a contact start date and I choose a date a few days into the future, from memory the 4th June 23. I click submit.My SIM arrived, I assume this is linked to a new number I don't need. Q1. Will the old Three SIM just stop working some time on the 4th? Q2. Will the new SIM then have my old number when I slot it into the phone? None of the info I have been given by email or in the leaflet that came with the SIM make this clear, there seems to be no recognition that you can give your PAC when you make the online application! Thanks 

2
Tom
iD Mobile Employee
11 months ago
D
Newbie
Dougie AlexanderNewbie
asked in Plans & Upgrades.

upgrade to sim only deal

Hi i have taken out a sim only deal  on 20th May as my contract ends on the 6th June 23 a, The minimum contract period for your 24‑month handset plan ends on 6 June 2023.You currently pay £20.76 per monthAfter 6 June 2023, you’ll continue to pay this amount ,I have paid £8 this month for my new contract(sim only )mat be you could explain why im paying two bills

11
Tom
iD Mobile Employee
11 months ago
H
Newbie
HanesmanNewbie
asked in Your Phone & SIM.

Are faulty returns able to be factory reset by the warehouse?

I unfortunately had my Pixel 7 Pro crap out on me after just 6 months by the screen completely dying and rendering the phone inoperable. Force restarting proved useless.I’ve been instructed to return the phone to the warehouse. However, the phone cannot be sent in factory reset condition due to the aforementioned. The live chat agent said she does not know if the warehouse can do this. So does anyone know if they can? I do not feel comfortable sending my phone, although essentially a brick, with all my important data and information still on it. On the off-chance they can get it working I’d rather not run the risk of my information being accessed or exposed. The phone has biometrics and PIN code for unlocking but I don’t know if there’s any workaround to this.

1
Tom
iD Mobile Employee
11 months ago
W
Newbie
willpowell30Newbie
posted in Your Phone & SIM.

Using Data in America

Hi there my name is Will, a current ID Mobile customer and using an iPhone 13 Pro Max.  I am due to go to Michigan, America in August for 2 weeks and am enquiring as to how the data plan / charges / usage works? Currently I am on unlimited calls, texts and data but would like to know how much it is to use my phone out there like I would normally in England.  To confirm I would like to use either 3-4-5G whilst there and don’t intend to call or text but use third party apps such as Snapchat, WhatsApp and Facebook Messenger.  Thank you in advance and look forward to your response, take care :D

9
Mohammed
iD Mobile Employee
11 months ago
S
Newbie
Stmcljen01Newbie
asked in Your Phone & SIM.

Using an eSim

My current plan is with ID mobile and I am travelling to the US next week.I plan on using an eSim whilst i am there, however i have read online that ID mobile do not support eSims. Does this just mean that i cannot buy an eSim from ID mobile?If i buy an eSim via another provider will it work?My iPhone is unlocked.Thanks in advance 

2
Tom
iD Mobile Employee
11 months ago
nicky999
Newbie
nicky999Newbie
asked in Plans & Upgrades.

poor coverage since switching

Since switching to ID mobile i have had very poor internet signal.  I have checked coverage in my area -3G, 4G and 5G are supposed to be good.  My phine is a Samsung S20 which is on  approved list of phones for 5GIf i'm lucky i get one vertical bar on the signal icon.  Rarely do i get 5G. If something isn't done to improve the service i'll move to another provider. Rather than do that is there anything else i can do?

33
Tom
iD Mobile Employee
5 months ago
Patrick Revilles
Newbie
Patrick RevillesNewbie
asked in Your Phone & SIM.

upgraded phone ..

Upgraded my phone ,but still no sign after two weeks .

8
Tom
iD Mobile Employee
11 months ago
A
Newbie
artybunnyNewbie
asked in Pay As You Go.

Can’t make calls

I’m on PAYG and recently can’t make outgoing calls unless I am connected to Wi-Fi calling. I just get an automated message saying I am out of calling credit but I have plenty of credit in my account? 

5
Tom
iD Mobile Employee
11 months ago
Katie Hawkesworth
Newbie
Katie HawkesworthNewbie
asked in Your Phone & SIM.

lied to me this morning

Given the date of 30th for old number to transfer to new phone after waking up this morning still with temporary number I got through to a customer service advisor who assured me I had to wait until 6pm when it will definitely be done. It has now past 6pm please please help!

22
Tom
iD Mobile Employee
11 months ago
Shifty Murphy
Newbie
Shifty MurphyNewbie
asked in Plans & Upgrades.

unlimited data upgrade but only getting 25GB

When I upgraded I  asked for unlimited data and unfortunately I only got 25gb.

1
Mohammed
iD Mobile Employee
11 months ago
A
Civilian
ADTAndrewCivilian
asked in Community Archive.

Refer a friend still waiting

I referred a friend on 23rd March we both received an email saying thanks for joining Refer a friend scheme.My friend had paid 2 payments and it has now been 87 days, it is still showing Pending on check status.How can I chase it up ??

1
Mohammed
iD Mobile Employee
11 months ago
Arnaud Lambert
Civilian
Arnaud LambertCivilian
asked in Community Archive.

Cant change my plan

I would like to downgrade my pay monthly sim contract to one with less data. However on the app it is saying that there are currently no plans available for me to change to. This is despite the fact that my contract started on 29/04/23, meaning I am beyond the 30 days needed to change plans. My sim wasnt activated until the 09/05/23 I believe, after having switched from another network, so could it be to do with this? If this is the case then my contract surely shouldnt have started until 09/05/23, despite my account showing it started on 29/04/23 and being billed from this date!

1
Mohammed
iD Mobile Employee
11 months ago
Louise Smithson
Rookie
Louise SmithsonRookie
asked in Your Phone & SIM.

phone switches off

Hi I’ve had this phone not even a year 3 times now it’s crashed and I’ve had to do the restart which I’m one occasion worked the other had to put on charge and just hope it corrected itself. this is my only form of communication so when it happens it’s pretty stressful .how can I resolve this issue? 

7
Tom
iD Mobile Employee
11 months ago
P
Newbie
Peroni93Newbie
asked in Your Phone & SIM.

No data roaming

Hi everyone.  I’m having an issue with data roaming abroad. I’ve tried multiple times with live chat to get it resolved, been promised a ticket raised and a response within 24hrs. That hasn’t happened.  I have an iPhone 14 pro max running the latest apple software. My calls, text and data work fine in the UK. When abroad I can call and text but no data. I have removed the sim and cleaned it, I’ve reset the network settings on my phone. Nothing has worked. As I travel around Europe a lot for work this is extremely disruptive for me.  Data roaming is switched on in the ID app and on the iphone. When I’m abroad I get a message saying could not active cellular data network. I normally have full signal bars and 4G showing available.  I also have plenty of data in my allowance. So far I’ve been to Greece and Italy with the same issues.  Any help would be greatly appreciated.  Best

35
Ian Gray
Newbie
3 months ago
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