My iD

Learn how to set up your new iD plan, and get help on any questions you may have regarding your bills, coverage, settings, allowances, the iD app and so much more!

21074 Topics

mattbarti93
Civilian
mattbarti93Civilian
asked in Your Phone & SIM.

Poor 4G in East Cheshire area.

My partner and I have moved from the Channel Islands to East Cheshire and since arriving here in May we have both experienced poor 4G signal and barely any 5G in the Alderley Edge/Wilmslow and Manchester area. I cannot access web pages whilst out of the house using 4G, this is incredibly frustrating. Really disappointed with the signal here. What can be done to fix it?Any help would be much appreciated, otherwise I will be moving contracts.   

4
andewhite
Legend
9 months ago
F
Newbie
FifeyNewbie
posted in Your Phone & SIM.

can only use SIM whilst connected to WIFI, cannot make calls or send texts?

ID SIM needs to be updated for Google pixel 7 pro phone as I am unable to make phone calls or send text messages. The phone can only be used when connected to WiFi This is four days now!!!!

11
andewhite
Legend
9 months ago
Katie Morgan
Newbie
Katie MorganNewbie
asked in Your Phone & SIM.

number porting to ID mobile

I took out a contract with ID mobile a few weeks ago, asking to port over my existing phone number, all went through ok, got my new phone and sim and started using it thinking everything had transferred over. I was then contacted by my previous provider with a bill, I contacted them and explained I’d cancelled and moved to ID mobile, they said I hadn’t posted my number over. Gave me a pac code which I then gave to ID mobile and selected the 27th as a date to move over. My phone went off about 3pm on 27th and is still not working so it seems EE have cut me off and ID mobile haven’t completed the process of porting my number over. Anyone else had this issue? How long should it take? Thanks 

5
Tom
iD Mobile Employee
9 months ago
H
Newbie
honorbarnesNewbie
asked in Your Phone & SIM.

phone contract end date

Hi I was wanting to know when my final phone payment will be 

2
Tom
iD Mobile Employee
9 months ago
Sarah Covill
Newbie
Sarah CovillNewbie
asked in Your Phone & SIM.

I need to talk to someone about my account. The chat link doesnt work and I can't log in to the app.

I swapped my old number over and it lets me call out on it but won't let anyone call me. 

3
Tom
iD Mobile Employee
9 months ago
I
Newbie
ianlowe58Newbie
asked in Roaming & International.

Holiday to USA

Do ID do a package for calls and data for people visiting the USA

9
Tom
iD Mobile Employee
9 months ago
R
Newbie
Rikki86Newbie
asked in Your Phone & SIM.

hi ive just got a upgraded the phone wos delivered today i dont like the phone can i send it back and get a different phone

I've just got an upgrade the phone arrived today I don't like the phone can I send it back and get another phone

2
Tom
iD Mobile Employee
9 months ago
Craig Manton
Newbie
Craig MantonNewbie
asked in Roaming & International.

roaming not working in France

Roaming not working in France

9
Tom
iD Mobile Employee
9 months ago
H
Newbie
hawthornflkNewbie
asked in Your Phone & SIM.

"Payment unsuccessful" despite taking money

Hi, My phone was barred, so I paid the bill today. However, it kept telling me that the payment wasn’t successful, but id mobile have taken two payments today from my bank?There’s no live chat. There’s no contact phone, you have to write on a public forumI can’t even call mental health hotlines, my doctor, or dentist due to the bar in place

2
Tom
iD Mobile Employee
9 months ago
Daniel Mead
Newbie
Daniel MeadNewbie
asked in Plans & Upgrades.

change from sim monthly no contract to sim only contract

How do I change from sim monthly no contract to sim only contract? I want to change from the £12 a month cancel anytime to the £4 for the first few months then £9 for 24 months contract 

2
Mohammed
iD Mobile Employee
9 months ago
D
Rookie
DrewGRookie
asked in Thinking of leaving?

Still being charged after cancelling contract

I cancelled my contract on 25/06/20 and have been charged twice since then once on the 9/07/20 and again on 22/07/20 and am unsure to why  

22
Mohammed
iD Mobile Employee
9 months ago
Oluyemi Adebowale
Newbie
Oluyemi AdebowaleNewbie
asked in Your iD Mobile Account & App.

forgot my sign in details to log in to activate my new sim

I lost my sim ( 30 days contract sim ) and I got new sim which I forgot my log in details 

2
Mohammed
iD Mobile Employee
9 months ago
J
Newbie
JamesScrimshaw22Newbie
asked in Your Phone & SIM.

PAC code issue

Hi there,Looking to switch to ID mobile from O2, however the PAC code given by O2 is not accepted by ID mobile.The PAC code is REMOVEDI have spoken to O2 however they have said it's a issue with ID mobile.Thanks

1
Mohammed
iD Mobile Employee
9 months ago
D
Newbie
DisillusionedNewbie
asked in Your iD Mobile Account & App.

Not able to register

Hi,Tried to register, received the 8-digit security code, clicked submit but came up with error message, now every time I retry it comes up with “Oops, the details you’ve entered are incorrect. Please try again”!Yes, I have changed Browsers and allowed all cookies, and the information inputted was correct, used a screenshot to confirm it.Tried Chat, (yes, I actually got through!) for a simple reset and was informed,“Nobuhle: Thank you for your patience. I have managed to send off the request to our technical team and they will provide an update on the event raised. Please kindly allow a timescale of 48 hours for our team to action the request.” Now that was over 5 days ago, nothing has changed!Is there anybody that can actually resolve this? 

2
Mohammed
iD Mobile Employee
9 months ago
Gabriela Daniels
Civilian
Gabriela DanielsCivilian
asked in Community Archive.

A fraudulent account has been setup

A fraudulent account with iD mobile has been set up on my name and address. I have received a demand for payment letter Red RPREA, threatening with a debt collection agency.There is no clear contact point process from iD phones how to resolve this. Pls advise. 

2
Mohammed
iD Mobile Employee
9 months ago
K
Newbie
Kat1981Newbie
asked in Your Phone & SIM.

trouble with switching number

I'm having trouble switching number it keeps saying details are wrong though I've checked time and time again pls help it's frustrating and I can't speak to anyone how is this possible 

7
Kash
iD Mobile Employee
9 months ago
Sarah Harmer
Newbie
Sarah HarmerNewbie
asked in Pay As You Go.

Why is the GB not correct after upgrade. Looks like half has been used within 1 hour!

Hi, I just upgraded to a 70gb 1 month from a 12gb 1 month and within 2 hours (not used) it says the following on my account… 31.6gb used of 44.3gb. What does this mean? I just paid for 70gb. Any help would be much appreciatedThanksSarah

3
Kash
iD Mobile Employee
9 months ago
Joe Ali
Rookie
Joe AliRookie
asked in Plans & Upgrades.

Switching to Sim Only with iD Mobile v. Upgrade and keeping my existing Phone Number.

My Upgrade is due on 10 August and my contract expires on Oct 10th.  Can I switch to an iD Sim Only on 10th Aug?

3
Kash
iD Mobile Employee
9 months ago
Katarzyna Ludwiniak - Pitucha
Newbie
Katarzyna Ludwiniak - PituchaNewbie
posted in Pay As You Go.

copy of purchase receipt

Hi. I need the proof of purchase my phone,I had a upgrade in Nov 2022. How can I get this please ?

1
Kash
iD Mobile Employee
9 months ago
J
Newbie
JaguarNewbie
asked in Your Phone & SIM.

I need to make and receive calls whilst i am travelling through finlanf and Russia

I need to be able to receive and make call whilst travelling through Finland and Russell 

1
Kash
iD Mobile Employee
9 months ago
Gemma Lowery
Newbie
Gemma LoweryNewbie
posted in Your Phone & SIM.

cannot login into to ID mobile app

I have tried logging into the app for the first time and it keeps saying "oops something was wrong" I am putting the correct email and phone number in, I  have tried forgotten password but cannot get through to next step after putting username/email, phone no and date of birth

1
Kash
iD Mobile Employee
9 months ago
A
Newbie
AliSomerNewbie
asked in Your Phone & SIM.

new plan but staying with ID?

Hello I’ve recently finished a contract with ID so I’d like to get a new phone and contract. However, the upgrade options are more expensive and not really what I’m looking for, so I’d like to start a new monthly plan but keep my current number. From what I can see, it’s not possible to use a PAC code to transfer numbers within the same provider. The new phone/contract I’d like to purchase uses the same size SIM card (iPhone SE to iPhone 11). Could I just put my current SIM card in the new phone and my number would be the same? Or would this not work because the contract plan is tied to the SIM card? Any help would be appreciated!  Thanks,Ali

1
Kash
iD Mobile Employee
9 months ago
Abbigayle Dacres
Newbie
Abbigayle DacresNewbie
asked in Pay As You Go.

SIM

my contract was ending in June and i received a call from ID Mobile asking if i wanted to upgrade my contract to a SIM and pay less but will the same amount of mins, text and data that i currently had which i agreed too. However, ever since i got the message that my SIM was active it looks like a my SIM is unavailable. i can’t recieve or make calls, texts and use mobile data. 

4
Kash
iD Mobile Employee
9 months ago
K
Newbie
Kirstylou22Newbie
posted in Your Phone & SIM.

Old number not transferred under settings

I transferred from EE to iD just over two weeks ago. I decided to keep my old number when changing sim and it has transferred and is showing under the iD app - I am able to make and receive texts and calls. My issue is that under my iPhone settings my number is showing as the one that was originally sent with the sim (not my number that I had with EE that I wished to keep). I have tried simply waiting this out, turning off iMessage, changing the number under settings, removing and re-adding my phone to the iCloud account, resetting my phone and all the other options that are suggested but so far nothing has worked. My original number (that I wished to transfer) will time out on iMessage in 13 days and I am trying to get this sorted beforehand. If anyone has any suggestions it would be greatly appreciated.

4
Kash
iD Mobile Employee
9 months ago
Peter Lamont
Newbie
Peter LamontNewbie
asked in Your Phone & SIM.

upgrade options are worse for loyal customers

I have been with iD Mobile for nearly 5 years and each year or time I’m eligible I have been able to upgrade to a newer model, that is until this time.  I am being offered not only older models of my current handset, but being asked to pay upfront charges.   having looked at the website new customers are being offered the latest iPhone models, as well as better bundles for lower prices than I am currently paying! When I spoke to a sales/customer service operative, he was incredibly unhelpful and didn’t seem to care at all, he didn’t even ask for any of my details or even attempt to check and see if he could get a better offer for me, and was entirely unfazed that I may leave iD Mobile.   it seems totally ridiculous that a company would offer worse deals to their customers who have been loyal…they are happy to bring new customers in but once you’re in they don’t care in the slightest!   

10
Kash
iD Mobile Employee
9 months ago
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