Pay As You Go

Everything you need to know about Pay As You Go

  • 520 Topics
  • 1,527 Replies

520 Topics

B
Newbie
bker000Newbie
asked in Pay As You Go

sim card hasn't arrived

Hi, I still haven’t received my new sim card, despite several emails indicating that the billing has started on the 5th. Could you please look into my order and let me know when I can expect it? Secondly, wouldn’t billing start when I active the SIM card?Thanks!

1
Mohsin
iD Mobile Employee
3 years ago
S
Newbie
Sarah1993Newbie
asked in Pay As You Go

Cancel PAC request before number transfers

I send my PAC number from my old network to ID mobile but now want to withdraw that request and keep the new id mobile number. How to do I cancel the request made earlier today?

6
Mohsin
iD Mobile Employee
3 years ago
Troy94
Newbie
Troy94Newbie
asked in Pay As You Go

refund

I've been waiting for refund it should of gone in today but I'm still waiting why have i not been paid yet because I was charged three times for 1 bundel of 15 pound can I have 30 pound back please I've been waiting three days 07312089424

1
Will
iD Mobile Employee
3 years ago
A
Newbie
aigroztNewbie
asked in Pay As You Go

I want to cancel my ID Mobile plan

As I didn't received  a SIM card within a promised time, I want to cancel my ID Mobile monthly plan. As I have no ID Mobile number received, I can't do it neither via  iD Mobile App or My Account, even not by phone. Order Ref is XXXXXXXIf there will be no reply from ID Mobile support, I will contact Ombudsman Services.

2
A
Newbie
3 years ago
R
Civilian
RedmanCivilian
asked in Pay As You Go

I can't find a "Buy a Bundle" option.

I’m coming to the end of my first PAYG Sim-Only £20 Value-Bundle (35 days duration) at midnight tonight, and have gone into My Account online, and also into the App, looking to buy a new £20 bundle. I couldn’t find a way to do so, so I bought £20 of Credit, hoping that I would then be able to see an option to convert that into a new £20 bundle. Still nothing.What am I supposed to do now?

1
Mohammed
iD Mobile Employee
3 years ago
E
Newbie
Erk1109Newbie
asked in Pay As You Go

new sim not working in iPad

I purchased a new sim but It does not work in My iPad cellular how do I proceed?

2
E
Newbie
3 years ago
Angh777
Civilian
Angh777Civilian
asked in Pay As You Go

PAYG Bundle issues

I have a contract with ID mobile but my two younger daughter's are on pay as you go which I pay for each month. I had to update my card on one daughter account and purchased a bundle however money taken from my bank but no bundle active so tried twice more and again money taken but still no bundle. What's more says I've not any top up purchase history at all. My girls live 500 miles away in Liverpool and as you can imagine she is upset and I am now 30 down which was my money to pay my bill. Wot the hell is going on?

1
Ryan
iD Mobile Employee
3 years ago
R
Civilian
RbzCivilian
asked in Pay As You Go

Want to cancel! ridiculous lack of customer service!

Your online chat is automated and terrible, there are no emails to utilise. I have wanted to cancel my contract for at least 6 months now. The last resort was to cancel the Direct Debit; low and behold you’ve now been in touch and the latest is it’s been referred to a 3rd party to chase payment.I sent a letter on 23/11/20 to try and make some progress but no reply to this. I have sent a LinkedIn message to CEO Adam Dunlop also. The next step will be contacting the relevant ombudsman as I don’t feel like you as acompany are for for service due to the lack of customer service.I simply want to settle my contract and cancel all of this and have my company details removed from your records! P.S. And to top It off the subjects on this forum are lacking. 

2
Ryan
iD Mobile Employee
3 years ago
Stu_art
Newbie
Stu_artNewbie
asked in Pay As You Go

bundle purchase not appearing

Hi,I bought two bundles for the same account on 29th Dec. for my PAYG SIM but no credit appears yet. I did it once again but still nothing showing in my account and cannot make phone calls/send texts. I can see both transactions have appeared on my bank statement though…I have tried live chat over the last few days, but I only get response from a bot.Can someone please help.Thank you

1
Ryan
iD Mobile Employee
3 years ago
M
Newbie
Mad20Newbie
asked in Pay As You Go

dont know my number and need to cancel

I don’t have any info related to the phone that I need to get onto the account to be able to cancel. Is there anything I can do? I have the billing info of the direct debit that comes out each month. 

8
Mohsin
iD Mobile Employee
3 years ago
K
Newbie
Kamilaa15Newbie
asked in Pay As You Go

not receiving authorisation texts

Hi, I joined a couple of months ago. I recently found that I’m not receiving all texts but mostly from companies when verifying eg bank PayPal or when paying for things online. I’ve tried Turing the phone on/off. Turning iMessage on/off as well as removing the SIM card but still no luck! Any suggestions?? 

3
Mohammed
iD Mobile Employee
3 years ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Pay As You Go

What can I do with a Bundle?

If you choose to buy a bundle you'll have access to a set amount of allowance, Included in your allowances are calls to all UK mobiles and landlines along with texts to all UK mobiles. If you need to call any premium rate numbers or send MMS messages just add some additional credit to cover them.  Continue searching on our Community orSpeak to us on Live Chat. 

15910
iD Mobile
iD Mobile Employee
3 years ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Pay As You Go

What happens when I run out of Bundle allowance/s?

If you run out of an allowance in your bundle, you will start to use your Top-up credit (if any). If you don’t have any credit available, you will need to Top-up your credit, before you can use it.   Continue searching on our Community orSpeak to us on Live Chat. 

3830
iD Mobile
iD Mobile Employee
3 years ago
Richard.C
iD Mobile Employee
Richard.CiD Mobile Employee
published in Pay As You Go

Freephone & Other numbers

Freephone numbers Call to numbers starting 0800 or 0808 Free       Other numbers Personal numbering services (starting 070) per min £2 Pager calls (starting 076) £1.22 Corporate numbering service (starting 070) per min 40p Premium numbers per min £2

74214
Mohammed
iD Mobile Employee
1 year ago
Richard.C
iD Mobile Employee
Richard.CiD Mobile Employee
published in Pay As You Go

Roaming & International charges

Roaming chargesWhen you use your phone in one of our Inclusive Roaming destinations, your minutes, texts and data will come out of your plan’s allowances. Remember, if you’re about to go over your allowance, you can top up your data or minutes by buying an add-on. If you do exceed your allowance, then standard out-of-plan charges apply. If you’re due to visit a country not included in our Inclusive Roaming list, you can find our roaming charges here.International chargesIf you want to call or text abroad from the UK, you can find all our international charges here.   Continue searching on our Community orSpeak to us on Live Chat. 

1104118
Tom
iD Mobile Employee
3 months ago
Richard.C
iD Mobile Employee
Richard.CiD Mobile Employee
published in Pay As You Go

Standard out-of-bundle changes

Calls Calls to standard UK mobile numbers, numbers starting 01, 02, 03, Calls to voicemail 3p Calls to numbers based in the Channel Islands or Isle of Man, calls to non-standard 07 numbers 40p Texts Standard text message (up to 160 characters – no images or emoticons) 2p Data Data use per MB 1p  Don’t forget, if you haven’t done so already you can avoid some out-of-bundle costs by getting a Pay as you go bundle. More about bundles below.  Continue searching on our Community orSpeak to us on Live Chat. 

21900
Richard.C
iD Mobile Employee
3 years ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Pay As You Go

How do I Top-up?

On the iD Mobile App or My Account online, simply tap 'Top-up now' from your dashboard, or do it from the 'Top-ups' section. Then choose your Top-up amount and enter your card details. Then you just need to confirm the amount.  Continue searching on our Community orSpeak to us on Live Chat. 

45910
iD Mobile
iD Mobile Employee
3 years ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Pay As You Go

How long does a Top-up last?

Your Top-up will expire if you don't use your phone for 365 days.  Continue searching on our Community orSpeak to us on Live Chat. 

10470
iD Mobile
iD Mobile Employee
3 years ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Pay As You Go

How much does a Top-up cost?

Top-ups start from as little as £5. You can view all the pre-set amounts under Ttop-ups, on the iD Mobile App or My Account online.  Continue searching on our Community orSpeak to us on Live Chat. 

8810
iD Mobile
iD Mobile Employee
3 years ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Pay As You Go

Where can I Top-up?

You can Top-up by credit or debit card using your iD Mobile App or My Account online. 

4670
iD Mobile
iD Mobile Employee
3 years ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Pay As You Go

What is a Top-up?

A Top-up is when you add money to your account balance. You can then use your 'topped-up' account balance to makes calls, send texts and use data. You can also use it to purchase Bundles.  Continue searching on our Community orSpeak to us on Live Chat. 

5370
iD Mobile
iD Mobile Employee
3 years ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Pay As You Go

How can I check how many allowances I have in my Bundle?

To check the allowances in your Bundle, head to the iD Mobile App or My Account online and go to the 'Bundles' page. There you'll be able to view your 'My allowances' panel and see all your minutes, texts and data allowances and usage.  Continue searching on our Community orSpeak to us on Live Chat. 

21320
iD Mobile
iD Mobile Employee
3 years ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Pay As You Go

Is voicemail included in my bundle?

Yes, your Bundle covers voicemail costs. We treat voicemail as a local number, so it comes out of your Bundle allowance.

2750
iD Mobile
iD Mobile Employee
3 years ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Pay As You Go

Where can I view the types of Bundles available?

In the iD Mobile App or My Account online, head to the 'Bundles' page and click 'Buy a Bundle'. You'll then be able to see all the available Bundles.

700
iD Mobile
iD Mobile Employee
3 years ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Pay As You Go

I have a Bundle and Top-up credit - which will be used first?

Minutes, text and data will come out of your Bundle allowance first of all. When this is used up, the charges will come out of your Top-up balance.  Continue searching on our Community orSpeak to us on Live Chat. 

3150
iD Mobile
iD Mobile Employee
3 years ago
Terms & Conditions
Why iD Mobile?