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Everything you need to know about the 3G switch off

1 year ago

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iD MobileiD Mobile Employee

Help with your SIM.

What to do if your new SIM isn’t working.Tutorial

If you receive a new SIM card from us and it doesn’t seem to be working, we recommend you check a couple of important things first: 1. Check your coverage Use our handy online coverage checker to find out the signal strength in your area. You can search by postcode - so you can check all the places you usually use your phone, like your home and work addresses. And you can view both 3G and 4G coverage. Need more info on this? Read our ‘How to check coverage’ article. 2. Are you using a compatible handset? If your handset isn’t approved/compatible with iD Mobile, your ability to use our services may be affected. Click here to view our list of approved and compatible handsets. All the handsets we provide with an iD Mobile plan are compatible with our network, as you’d expect. So if you’ve got one of those you should be fine. If you purchased a SIM only iD plan and are using an iD compatible handset you bought elsewhere with it, you should also be fine! Tried the above and it’s sti

Bills, Payments & Charges.

cant send premium rate messages

Hi, I am trying to send a text message to a premium rate number but I get an error message saying that "ID can't send that message - error 0". I have checked my account, and I have premium ticked with a cap of £10. The service I want to use is £5 and this is the first time I have tried using a premium number since joining ID in December 2023. I used the premium service all the time when I was on Three without any issues, but fir some reason I can't send it now I'm on ID. Ant ideas on what I can do? The premium service I want is a 5 digit short code if that makes any difference. Many thanks, Gee

Melanie HayesCivilian

Coverage & Network.

no internet from my mobile data

I can’t get any internet on my unlimited mobile data. I have tried resetting the network but that hasn’t helped. Can anyone suggest anything please?

Dominicchapman02Newbie

Bills, Payments & Charges.

Need a refund made an extra payment

Hi so I didn’t realise my direct debit was automatically charged as I couldn’t see it on my bank but according to the app it was but that was after I made another payment of my own accord to the account so would like it refunded. many thanksdom

Christopher MorrisCivilian

Roaming & International.

using mobile in canada

Are you able to talk me through my options for using my phone in Canada?

TrinaslnCivilian

Getting started with iD.

two numbers

I have recently switched to ID and used PAC to keep the same number. However the phone is running from my new number and my old number and people are receiving texts from a new number. It lease help!

John Hunt63Civilian

Coverage & Network.

can i use data riaming in turkey for free

Turkey roaming is it free

Erin McKergowNewbie

Roaming & International.

Roaming is not working

I am currently on holiday in one of the Canary Islands meaning my data roaming should work seen as it is in band 1 for roaming. But for some reason the roaming is not working at all I am unable to send or receive any texts at all the only time my phone works is when I can connect to WiFi which is not often due to being on holiday. How can I fix this

Dingling33Newbie

Your Phone & SIM.

iphone 15 connected to Wifi and data but apps not working

Hi I have recently changed to ID mobile and since Sunday afternoon I can’t use any of my apps etc. I have tried them when connected to wifi and mobile data but the apps have returned an error message that I am not connected to the internet. What’s app has the spinning wheel saying connecting. App notifications are however received if my phone is locked and iMessages are also delivering correctly. I have no idea where to start checking what has happened. I have restarted my phone many times, put in airport mode etc and don’t know what to try next. Any ideas??

jbealeNewbie

Coverage & Network.

In the USA, system says I am out of mobile data I have 100gb left

I have a ton of data available, but AT&T says that I have exceeded my limit this is very frustrating and never happened on EE!What do I need to do to get this fixed.

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