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no internet from my mobile data

Melanie Hayes
Community Member

I can’t get any internet on my unlimited mobile data. I have tried resetting the network but that hasn’t helped. Can anyone suggest anything please?

Best answer by Kash

Hi @Melanie Hayes,

Welcome to the Community!

Is the issue occurring at multiple locations or just at home?

Also does coverage improve outdoors?

https://www.idmobile.co.uk/help-and-advice/coverage

It may be worth testing the SIM in another handset to see if that improves things.

 

Kash

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7 replies

Kash
iD Mobile Employee
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  • Kash
  • iD Mobile Employee
  • 8175 replies
  • Answer
  • May 22, 2024

Hi @Melanie Hayes,

Welcome to the Community!

Is the issue occurring at multiple locations or just at home?

Also does coverage improve outdoors?

https://www.idmobile.co.uk/help-and-advice/coverage

It may be worth testing the SIM in another handset to see if that improves things.

 

Kash

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
Stuart Smart
New
 Contributor
  • Stuart Smart
  • New
 Contributor
  • 2 replies
  • August 31, 2024

indoors and outdoors

Stuart Smart
New
 Contributor
  • Stuart Smart
  • New
 Contributor
  • 2 replies
  • August 31, 2024

i have to use my home internet

T
New
 Contributor

Hello I have paid my bill and have calls and texts but my mobile data is not working since this morning it's a nightmare why is this?

H
New
 Contributor
  • Hoonaishim
  • New
 Contributor
  • 1 reply
  • September 2, 2024

I’m having the same issue of not been able to access data whether at home or out. 

C
New
 Contributor
  • Champion
  • New
 Contributor
  • 1 reply
  • September 3, 2024

I am also having the same problem no mobile data indoors or outdoors

Matthew T
iD Mobile Employee
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  • Matthew T
  • iD Mobile Employee
  • 1859 replies
  • September 6, 2024

Have you tried the steps in this article?

Thanks.

iD Community Manager

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