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Everything you need to know about the 3G switch off

1 year ago

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SophieSullivanCivilian

Your iD Mobile Account & App.

app error

I am trying to log in to check my roaming is activated but I get the above message. Any help I’ll be greatful. Thank you.

43 minutes ago

PlanetxNewbie

Ask a question.

Replacement SIM activated.. then stopped working

HelloI have received a replacement SIM. After speaking to a rep on the chat service to activate it, it began working fine, then a few hours later it stopped working. I’ve tried the replacement SIM in different phones, and although they detect other SIMs, they cannot detect the ID mobile SIM. Calls to the SIM say that they cannot connect the call. I can’t log into my ID mobile account or use the app to see what is happening, because it wants me to verify my number, but the SIM cannot send or receive any calls or messages at all. Does anyone have a clue? Many thanks

1 hour ago

Nik20Civilian

Your iD Mobile Account & App.

details do not match our records

I'm getting, 'sorry, your details do not match our records" when trying to log in. Live chat is also mot available. Frustrating.

1 hour ago

LokanathNewbie

Getting started with iD.

ID mobile eSIM is not working on iPhone 15

I got a new iPhone 15 in contract with ID Mobil data plan from Currys store. I got a physical sim and it all worked well till the time I haven’t switched to the eSIM option. After switching to ID Mobile eSIM though the internet was working, I was unable to make or receive calls. Reached out to ID Mobile help desk 4 times, but there was resolution. Finally they asked me to switch back to physical sim. Now I am stuck this for 2 years as per contract. What a wastage of time and money.

1 hour ago

iD MobileiD Mobile Employee

Help with your SIM.

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