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Question

Error when trying to see my plan


I have recently bought a new plan an transferred my number from Three to ID Mobile but I cannot see my plan. I also cannot use my phone number now and my Apple account keeps showing the old one. Please help. 

4 replies

Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 1824 replies
  • December 7, 2024

Hey there ​@AndreeaRoxanaMutu, sorry to hear that. Has your number switch with us completed please?

 

Thanks,

Tyler


Hi, yes. The number switch is complete. 


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 7400 replies
  • December 11, 2024

Hi ​@AndreeaRoxanaMutu 

 

Okay, we’d recommend the following;

 

 

What appears to be the issue with seeing your plan? Are you trying to use the app/website?

 

Tom


I am trying to use my app but I cannot see my plans or bills.