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iD Mobile
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iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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4869 Topics

A
Newbie
arianzarvaniNewbie
asked in Ask a question.

getting the error “your service does not allow access to this number”

Hello,in the past 2 days I can’t call my mom who lives outside the UK. Every time I call her it just says “your service does not allow access to this number” and the call gets immediately terminated after. I’ve never had this issue before. I checked and can see that I still have £75 worth of extra usage limit left on my account.what is causing this issues and is there something that I can do to solve it? Thanks! Arian

2
Kash
iD Mobile Employee
1 month ago
Raymond Hall
Civilian
Raymond HallCivilian
asked in Ask a question.

idmobile

can i take my phone to a currys shop to change to idmobile sim

2
Kash
iD Mobile Employee
1 month ago
N
Newbie
Nathan SilbigerNewbie
asked in Ask a question.

getting started

How long does it take from when I order a contract +sim online till I get an answer or any kind of confirmation....email etc.?

2
Kash
iD Mobile Employee
1 month ago
Rebecca Salmon
Newbie
Rebecca SalmonNewbie
asked in Ask a question.

Urgent Assistance Required: Account Setup Issue with Transferred Number

I have just attempted to switch to ID today, transferring my existing phone number via a PAC code. Upon attempting to set up my account, I've realized that the account has been incorrectly associated with a different phone number instead of the one I transferred using the PAC code. Consequently, I am unable to receive the security code sent via text message.Given the above, I am unable to access my account, and, more importantly, I am not receiving any service on my transferred number. I kindly request your immediate assistance to rectify this issue. Specifically, I need the account to be correctly associated with my transferred phone number so that I can receive the necessary security code and complete my account setup.Please advise on the steps I need to take or provide an update once the issue has been resolved. If additional information is required from my end.Thank you for your prompt attention to this matter. I look forward to your swift response and a resolution to this issue.

2
Kash
iD Mobile Employee
1 month ago
John IDISSH1T
Civilian
John IDISSH1TCivilian
posted in Ask a question.

Unhappy with service

Worst customer service I have experienced from a company in the UK. Complaint procedures are farcical. The worst misfortune I have ever had by being bound by a contractual agreement with a company who couldn’t give about their customers. Do yourself a favour and look elsewhere.

2
Kash
iD Mobile Employee
1 month ago
Jack Williams
Newbie
Jack WilliamsNewbie
asked in Ask a question.

i want to cancel sim only contract

I want to cancel my recently bought sim only plan

2
Kash
iD Mobile Employee
1 month ago
N
Newbie
Nathan SilbigerNewbie
asked in Ask a question.

data traffic in daytime vs night

Hi, does anyone know about data slowing down in middle of day or other busy times due to coverage/data traffic??

2
Kash
iD Mobile Employee
1 month ago
Clare S
Civilian
Clare SCivilian
asked in Ask a question.

Error using vodafone pac code

Form not accepting pac code

2
Kash
iD Mobile Employee
1 month ago
Malcolm Elvis
Civilian
Malcolm ElvisCivilian
asked in Ask a question.

Cancelled Contract - Line Rental Charge

I cancelled my order using the chat system which confirmed it had been cancelled I then cancelled my direct debit. I am being pestered to pay!!! 

2
Tyler
iD Mobile Employee
1 month ago
A
Newbie
amiep90Newbie
posted in Ask a question.

services

I've paid my bill when will my services be back ?

2
Kash
iD Mobile Employee
1 month ago
Bridget Clay
Newbie
Bridget ClayNewbie
asked in Ask a question.

Can’t send text messages from iphone 15

I have been with iD for a few weeks now and have not been able to send text messages, I can make calls and just data/wifi, but I cannot send text messages. I moved my old number over to this current contract and it’s an iPhone 15, I’ve turned my phone off and on many times and I have also tried resetting the network settings, any help? 

2
Kash
iD Mobile Employee
1 month ago
Quirky Quirky
Newbie
Quirky QuirkyNewbie
asked in Ask a question.

phone number

I have entered the PAC number 7 days ago to  keep my old number and it still has not changed

2
Kash
iD Mobile Employee
1 month ago
Deanne Hood
Newbie
Deanne HoodNewbie
asked in Ask a question.

TRANSFER MY NUMBER

I keep getting an error message when I input my pac and other details.  I have my new id mobile sim but now I'm stuck?  Any advice please?  

2
Kash
iD Mobile Employee
1 month ago
Gary Seaton
Civilian
Gary SeatonCivilian
asked in Ask a question.

ROaming in non EU countries

Hi ya, I have a trip to Morocco, how much does ID mobile charge for data usage in that country? 

2
Kash
iD Mobile Employee
1 month ago
Giulia Cimini
Newbie
Giulia CiminiNewbie
posted in Ask a question.

switching to Id

Hello, I am trying to switch to ID. All the information I’ve provided are correct but it showing error with my PAC code or any other information. Could you assist me please?

2
Kash
iD Mobile Employee
1 month ago
L
Civilian
louisob06Civilian
asked in Ask a question.

Cannot pay for Phone - URGENT

Hello, I’ve tried countless times to buy the iPhone 15 pro with a contract. every time I go to pay the details do not match, I need this urgently and if it carries on I will have to go to someone else, Thank you, 

2
Kash
iD Mobile Employee
1 month ago
Monia Lisa Carvalho
Civilian
Monia Lisa CarvalhoCivilian
asked in Ask a question.

international calls add-ons

Hi, I would like to make calls to Portugal but I don't know how I can add international calls as an add-on. Could someone help, please? Thank you in advance!

2
Kash
iD Mobile Employee
1 month ago
Dale Slater
Newbie
Dale SlaterNewbie
asked in Ask a question.

roaming

I'm going to  the USA  , can you tell me if I'm connected to roaming and WiFi whilst I'm away?

2
Kash
iD Mobile Employee
1 month ago
S
Newbie
sirch777Newbie
asked in Ask a question.

And again, calls keep disconnecting since joining < 3 months now

Im done,  I’m out, this isn't fit for purpose.  I can’t use such an inconsistent unreliable service.PAC me please, I’m moving on (and whilst you're at it, would be professional if you could refund some compensation for having had put up with the unreliable service since inception).

2
Kash
iD Mobile Employee
1 month ago
S
Civilian
SlimeySlugCivilian
asked in Ask a question.

Cant find my transaction number

Hello ID support, I have a similar problem to other people and never got a welcome email with my transaction number - I ordered through car phone warehouse and I think that's the problem.Please could you help me to get it? Thank you

2
Kash
iD Mobile Employee
1 month ago
J
Newbie
JedHNewbie
asked in Ask a question.

Phone payment processed twice.

I just bought a sim-Free phone for £200 and on my mobile banking two separate payments of the same amount are pending. I have received only one emailed receipt for my order and wanted to make sure it will not take double out of my account. I have the order reference number if needed. Jed.

2
J
Newbie
1 month ago
Rachael Wilkinson
Newbie
Rachael WilkinsonNewbie
asked in Ask a question.

how do i move from o2?

How do I move over from o2?

2
Kash
iD Mobile Employee
1 month ago
Halinka
Civilian
HalinkaCivilian
asked in Ask a question.

Sim Does Not Work

Hi,I am a new customer and youve sent me my sim card, yet it does not work.It shows as ‘no sim’ in both a one 9 plus pro and a samsung galaxy s22…The sim is faulty.I have tried for the last 3 hours to chat to your live service, but the live chat box does not appear.So far I am not happy with this service.Who can help??

2
Kash
iD Mobile Employee
1 month ago
Michelle Garvey
Newbie
Michelle GarveyNewbie
asked in Ask a question.

is mobile data down?

I have no access to any mobile data but can't see that it's down. Is anyone able to help?  

2
Kash
iD Mobile Employee
1 month ago
Sue Rowley
Newbie
Sue RowleyNewbie
asked in Ask a question.

Sending emails from my iPhone

I am trying to send emails from my phone and they won’t send 

2
Kash
iD Mobile Employee
1 month ago
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