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iD Mobile
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iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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4864 Topics

CRalston
Newbie
CRalstonNewbie
asked in Ask a question.

How do I know if my handset is payed off (i.e., I own the phone)?

I am uncertain as to when I took out my pay monthly ID contract which for £38 per month, however it came with unlimited minutes, unlimited data, and a Google pixel 7 pro. I am unsure if I have payed off this handset and if I own the phone. Can you advise how I would find out this information? 

2
Kash
iD Mobile Employee
2 months ago
E
Civilian
EzriDaxCivilian
asked in Ask a question.

Oops, the details you've entered are incorrect, Please try again - trying to register account

I’ve just got a new contract on ID Mobile and I need to port my number over - when I tried to register for an account it says: Oops, the details you've entered are incorrect, Please try againI know for sure that the details are correct. Any help would be appreciated.

2
Kash
iD Mobile Employee
2 months ago
O
Civilian
OlliCivilian
asked in Ask a question.

Annoying text notifications

Every time I send an SMS to abroads (not IN abroads), I get a notification text from ID that it costs extra. Ok, I get it, it costs extra, enough already!Is there any way to stop these? I tried customer service chat but they just said that they can’t do anything, sorry about that. I didn’t find anything in the account settings that looks like it should work.

2
Kash
iD Mobile Employee
2 months ago
Viji Sherin
Civilian
Viji SherinCivilian
asked in Ask a question.

i need help with phone calls

How do I remove cap calls when I have not set one 

2
Kash
iD Mobile Employee
2 months ago
D
Civilian
darrensCivilian
asked in Ask a question.

second ID mobile

Can I add a second phone to my existing account?id rather not get a second email address just to be able to log in!

2
Tom
iD Mobile Employee
2 months ago
I
Newbie
IdmobilereallyarentgreatNewbie
asked in Ask a question.

Endless problems with 4G and ID

Since the service disruption last week I've had nothing but issues with 4G and general connectivity. For example I've literally just now had to buy an hour's WiFi access with EE because my id mobile SIM card has failed again and I'm nowhere near home to use WiFi.It starts off whereby I get the exclamation mark by my signal, then when I try to reconnect by turning the SIM off and on everything goes. I have to physically remove the SIM and reinsert it. Is this a dodgy SIM or is this ID mobile? Thanks for any advice 

2
Tom
iD Mobile Employee
2 months ago
B
Rookie
Bobby168Rookie
asked in Ask a question.

URGENT: My ported number has been down for multiple days and not on my account!

Hi,I have missed multiple important calls and messages now. A few have the sense to email me but many don’t. I really need this number i have had it for years and everything is linked to it. Support just keep telling me to “wait”. But i’m concerned because the number was taken from my old provider and is NOT even showing on my account after multiple days! If it was showing on my account at least i could see it was linked to me. Instead of telling me “wait it’s with the tech team” please tell me why it’s not on my account and why you are having an issue. Or give me some real progress update so i can see it’s going to get solved and i don’t feel lost.

2
Tom
iD Mobile Employee
2 months ago
Megan Olivia
Newbie
Megan OliviaNewbie
asked in Ask a question.

sim card not delivered

Hello I have not had my SIM card delivered still after 10 days please could you private message me as I have no working phone at present    Thank you 

2
Tom
iD Mobile Employee
2 months ago
L
Newbie
L9301Newbie
asked in Ask a question.

Network issues again?

Is anyone else having issues with data or service? Data connection has not been working for a few hours now, downdetector showing issues with Three but their own status checker says no issues detected? 

2
Tyler
iD Mobile Employee
2 months ago
Lawrence Tremlett
Newbie
Lawrence TremlettNewbie
asked in Ask a question.

new sim card cannot be seen by phone

My mother purchased a new contract from you the other. The SIM card provided cannot be seen by the phone at all still says no SIM in the top corner. I also have a id mobile so have put it in my phone and same problem the phone cannot see. It she had got another id mobile SIM card how does she transfer her contract number to the new ID SIM card when it hasn't been activated yet is this possible??? 

2
Tom
iD Mobile Employee
2 months ago
S
Newbie
SkezzaNewbie
asked in Ask a question.

new sim only plan

I’m looking for a 2nd sim only plan, if I go through my account I can get 25gb for £7 per month as an exclusive deal for existing customers. If I go to the ID mobile website new customers get 30gb for £7. Both on 24 month contracts, by exclusive deal, do ID mean poorer deal?

2
Tom
iD Mobile Employee
2 months ago
Regan Kartz
Newbie
Regan KartzNewbie
posted in Ask a question.

new sim

Got a new sim card replacement as last one didnt work, need to activate new sim card

2
Tom
iD Mobile Employee
2 months ago
Regan Kartz
Newbie
Regan KartzNewbie
posted in Ask a question.

new replacement sim activation

Need to activate new replacement sim

2
Kash
iD Mobile Employee
2 months ago
Abdul Hamid
Rookie
Abdul HamidRookie
asked in Ask a question.

Network down, AGAIN! Saturday 17th Feb

Jesus Christ… Again?  What's happened now?

2
Kash
iD Mobile Employee
2 months ago
I
Civilian
IrishRoverCivilian
asked in Ask a question.

iD mobile 3 year address history.

Spoke with team on X

2
Kash
iD Mobile Employee
2 months ago
S
Newbie
Sbles37Newbie
asked in Ask a question.

cancel disconnection

HelloI’ve been trying to contact someone to cancel my disconnection request! It is nigh on impossible. Can’t do it on the app, can’t access live chat, no phone number to call!!   please advise ID mobile 

2
Kash
iD Mobile Employee
2 months ago
LCB
Newbie
LCBNewbie
asked in Ask a question.

No connection

Hi, I have absolutely no network connection and I haven't for some time now. I also can't access the app. I've received no communication about this so I wasn't even aware my network was down so have missed important calls and text whilst away from WiFi. I assume you'll be issuing a refund for the time that the network has been down? Especially since you haven't even informed customers of the issues and your website states the issue has been fixed? Thanks 

2
Tom
iD Mobile Employee
2 months ago
Tamaraod23
Civilian
Tamaraod23Civilian
asked in Ask a question.

No signal is there a problem in Glasgow?

Myself and my husband (also on ID) have no signal and unable to access the Internet. We have to be connected to WiFi. Is there ongoing issues? If so how long will this last? We live in G75 area in Glasgow. Needing customer service support.

2
Tom
iD Mobile Employee
2 months ago
Nick Leonard
Civilian
Nick LeonardCivilian
asked in Ask a question.

email address

I wantb to subsribe to ID Mobile. I have been asked to enter my email address and then confirm it which I have done. When I hit the Confirm button it takes men back to the email page and the Confirm Email is highlighted in red. I have entered it correctly. What is the problem?

2
Tom
iD Mobile Employee
2 months ago
John Stewart
Newbie
John StewartNewbie
asked in Ask a question.

Viewing and Downloading Bills

I have the latest Samsung Galaxy S24 phone. I am unable to view my bills or download them. I get the following message:- "To use pictures/videos/media files,allow application to access Storage. Tap Settings->Permissions and turn Storage on". When I click on Settings it takes me to:- Notifications which shows Blocked. When I click on this it takes me to:-"Allow notifications"  which are off but will not let me turn them ON. My wife has an older Samsung Galaxy and she is having the same problem. What should I do? 

2
Kash
iD Mobile Employee
1 month ago
I
Newbie
Ines RMNewbie
asked in Ask a question.

how to work out data usage

I can’t work out my total data usage each monthLooking at monthly bills, it looks like this is broken down in days (?)what makes things even more difficult - when trying to see my bills for each month most bills are not possible to read. On downloading them it looks all encrypted!help? How can I work out my data usage each month.thank you  

2
Tom
iD Mobile Employee
2 months ago
S
Civilian
SkyelinerxCivilian
asked in Ask a question.

pac code

Hi I’ve been trying for 2 days now to enter my pac code and the other details, it’s telling me there is an issue with the information I have submitted.  I didn’t set up to switch when I applied for id mobile, I’ve done everything correct! I need to keep my current number it’s very important.  can I please get some help. 

2
Tom
iD Mobile Employee
2 months ago
M
Newbie
manonrichardNewbie
asked in Ask a question.

check transfer number

Hello there,I am contacting you regarding the transfer of my number from Three to ID Mobile.Was it taken into consideration?I will put the sim on 14/02 and want to make sure it’s all set up correctly.Thank you

2
Tom
iD Mobile Employee
2 months ago
J
Rookie
jewelieRookie
asked in Ask a question.

Service completely broken

Monday 12th February 2024:Can’t make or take calls (drops immediate on connecting) Can’t check voicemail (drops immediately on connecting) Can’t login in app (Unable to connect to server) Can’t login to website (Internal server error) Can’t check coverage (504 Gateway Time-out) I need to look after and administer my elderly and disabled parents affairs from 150 miles away (a drunk driver smashed up the front of their house so they’re currently living in a premier inn.)  I can’t even speak to them right now!This service is appalling! When are these issues going to be fixed?   What steps are being taken to prevent these frequent technical problems and outtages in future?   How will you be compensating customers for such days of complete loss of service? 

2
Tom
iD Mobile Employee
2 months ago
T
Civilian
thewispCivilian
asked in Ask a question.

No network reg cannot make calls today

I cannot make calls as it says I have not network registered.  This is untrue as only moments before I was making calls.

2
Tom
iD Mobile Employee
2 months ago
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