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No connection

  • 10 February 2024
  • 2 replies
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LCB
Community Member
  • Community Member

Hi, I have absolutely no network connection and I haven't for some time now. I also can't access the app. I've received no communication about this so I wasn't even aware my network was down so have missed important calls and text whilst away from WiFi. I assume you'll be issuing a refund for the time that the network has been down? Especially since you haven't even informed customers of the issues and your website states the issue has been fixed? Thanks 

Best answer by Tom

Hi @LCB & @Rose Szarowicz 

 

Hey there, we're very sorry for any disruption, we are aware of the issue/outage and we are currently working on this as a high priority. We hope to have this resolved as soon as possible. Thank you for your patience with us.

 

https://community.idmobile.co.uk/announcements-16/service-update-network-issue-and-problems-accessing-the-id-app-58108

 

Tom

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Rose Szarowicz
New
 Contributor
  • New
 Contributor
  • 3 replies
  • February 10, 2024

I also have no network for 4G, only on wifi. 

I have signal to make calls


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 7493 replies
  • Answer
  • February 12, 2024

Hi @LCB & @Rose Szarowicz 

 

Hey there, we're very sorry for any disruption, we are aware of the issue/outage and we are currently working on this as a high priority. We hope to have this resolved as soon as possible. Thank you for your patience with us.

 

https://community.idmobile.co.uk/announcements-16/service-update-network-issue-and-problems-accessing-the-id-app-58108

 

Tom