No connection

  • 10 February 2024
  • 2 replies

Userlevel 1

Hi, I have absolutely no network connection and I haven't for some time now. I also can't access the app. I've received no communication about this so I wasn't even aware my network was down so have missed important calls and text whilst away from WiFi. I assume you'll be issuing a refund for the time that the network has been down? Especially since you haven't even informed customers of the issues and your website states the issue has been fixed? Thanks 

2 replies

I also have no network for 4G, only on wifi. 

I have signal to make calls

Userlevel 7
Badge +4

Hi @LCB & @Rose Szarowicz 


Hey there, we're very sorry for any disruption, we are aware of the issue/outage and we are currently working on this as a high priority. We hope to have this resolved as soon as possible. Thank you for your patience with us.





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