Question

No connection

  • 10 February 2024
  • 2 replies
  • 65 views
LCB
Rank
Userlevel 1

Hi, I have absolutely no network connection and I haven't for some time now. I also can't access the app. I've received no communication about this so I wasn't even aware my network was down so have missed important calls and text whilst away from WiFi. I assume you'll be issuing a refund for the time that the network has been down? Especially since you haven't even informed customers of the issues and your website states the issue has been fixed? Thanks 

2 replies

Rose Szarowicz
Rank

I also have no network for 4G, only on wifi. 

I have signal to make calls

Tom
Rank
Userlevel 7
Badge +4

Hi @LCB & @Rose Szarowicz 

 

Hey there, we're very sorry for any disruption, we are aware of the issue/outage and we are currently working on this as a high priority. We hope to have this resolved as soon as possible. Thank you for your patience with us.

 

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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