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No signal is there a problem in Glasgow?

  • February 10, 2024
  • 2 replies
  • 141 views

Tamaraod23
Community Member

Myself and my husband (also on ID) have no signal and unable to access the Internet. We have to be connected to WiFi. Is there ongoing issues? If so how long will this last? We live in G75 area in Glasgow. Needing customer service support.

Best answer by JoeKing

@Tamaraod23  Hello there yes in recent days IDMobile have had technical issues effecting all service or part service to customers nation wide.

It may be possible today your service is back up and running in Glasgow. 

Full service should be back up and running but from what I've see there still many customers out of service. 

Long shot turn your phones off and power back on this my refresh your service. 

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2 replies

JoeKing
Silver Contributor
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  • Silver Contributor
  • 368 replies
  • Answer
  • February 11, 2024

@Tamaraod23  Hello there yes in recent days IDMobile have had technical issues effecting all service or part service to customers nation wide.

It may be possible today your service is back up and running in Glasgow. 

Full service should be back up and running but from what I've see there still many customers out of service. 

Long shot turn your phones off and power back on this my refresh your service. 


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8225 replies
  • February 14, 2024

Hi @Tamaraod23 

 

We have had a recent outage that we apologise for, we believe services are back up and running, it may be worth rebooting your device to test.

 

Tom