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iD Mobile
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iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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5006 Topics

Stefan Stefanov
Newbie
Stefan StefanovNewbie
asked in Ask a question.

Live chat

I can't open live chat 

1
Tom
iD Mobile Employee
1 year ago
D
Newbie
David McGowanNewbie
asked in Ask a question.

Removing blacklisting from device reported by someone else

I use an iPhone 11 Pro Max.  Bought originally by me in my name as a phone for my wife and for the last six months after she upgraded  I have been using it quite happily with my ID sim.It stopped working yesterday - unable to call, use mobile data or send / receive texts.  The local Apple Store have advised me it is appearing on a national database as lost / stolen (not reported as such by us) and they are unable to do anything.  They said that the IMEI number may have been entered incorrectly and they have seen this happening before.  They pointed me in the direction of ID mobile to resolve the matter.Unfortunately, I cannot remember my  password to get into my account and now cannot get a text reminder code to do so because the phone has been blacklisted.  Help please!

7
Tom
iD Mobile Employee
1 year ago
Rose Szarowicz
Newbie
Rose SzarowiczNewbie
asked in Ask a question.

Why can i not make international calls?

Hello,I have read your website, enabled international roaming in my account, and checked the band 1 destinations.I am on holiday in Poland and am trying to call the UK, I've changed the number to start with 0044 and nothing is happening, no dial tone or ringing sound, just a strange echo and no noise.  But I can call mobiles in UK and my parents house. It's just this one number. Maybe they are closed, I'll call again later.  I also couldn't call Poland yesterday from UK, it wouldn't work.  Also my data stopped working when I arrived here so I have no internet unless I get on the WiFi.  Why is this if you offer roam like at home and use of minutes and data when abroad within band 1 countries and Poland is one of them?  ThanksRose 

2
Mohammed
iD Mobile Employee
1 year ago
Peter Darby
Newbie
Peter DarbyNewbie
asked in Ask a question.

data

I need you to phone me on REMOVED

3
Mohammed
iD Mobile Employee
1 year ago
J
Civilian
JustshelCivilian
asked in Ask a question.

New account - No network

I’ve just switched to ID mobile, my old number should have been switched over yesterday, but i still have no network and cannot make or receive calls. Please help! 

4
Tom
iD Mobile Employee
1 year ago
J
Civilian
JustshelCivilian
asked in Ask a question.

new account - no nwtwork

I’ve just switched to ID mobile, my number should have been transferred over yesterday, but I have no network and cannot receive calls? Please help!

1
Tom
iD Mobile Employee
1 year ago
G
Newbie
gbert84Newbie
asked in Ask a question.

RPI increase - if i change plan now, will it still apply?

Hello, I've read a few bits on the website about the upcoming RPI increase, which this year is obviously pretty hefty. Through the ID Mobile app, I see that I can upgrade my plan for an additional amount per month that would work out significantly less than my current plan + RPI increase. From what I can gather, it would appear that if I do this (change plan after 1st Feb '23) then the RPI increase would not apply - is anyone able to confirm that this is the case please?Cheers!  

6
Tom
iD Mobile Employee
1 year ago
S
Newbie
ShinkouNewbie
asked in Ask a question.

phone upgrade arrived but box and seal were open and no upgrade gift

Phone upgrade arrived but the phone box was already open, how the phone didn't fall out or get damaged I will never know, also the gift that I was meant to get with it was not delivered. Scared to use new phone in case of tampering etc

1
Tom
iD Mobile Employee
1 year ago
W
Newbie
witcher96Newbie
asked in Ask a question.

Adult content filter

How do I remove Adult content filter because I don't have any button to do it?

10
Tom
iD Mobile Employee
1 year ago
S
Newbie
shawnfaleiroNewbie
asked in Ask a question.

I don't want to pay extra on my bill

I don't want to pay extra on my bill, increase my bill from 30 to 35

1
Tom
iD Mobile Employee
1 year ago
Pedro Ferreira Duarte
Newbie
Pedro Ferreira DuarteNewbie
asked in Ask a question.

Cancel Contract during 14 day cooling off period

Switched to iD mobile a few days ago.Poor coverage, no 5G or WiFi calling.Did not have these issues with previous SIM and same phone.Therefore, as I'm within the 14 day colling off period, I would like to cancel the 12 month contract with immediate effect.And PAC to transfer number.How to proceed?Kind regardsPedro

2
Tom
iD Mobile Employee
1 year ago
Helen Leighton
Newbie
Helen LeightonNewbie
asked in Ask a question.

What's my new iD Mobile number?

I have just took out a new contact and I am trying to complete the document to keep my current number. I need the telephone number of my ID contact before I can do this. I have checked every email and contract and no where has the number on. I have my PAC code but your not making it easy.

2
Tom
iD Mobile Employee
1 year ago
A
Newbie
AFFAoutreachNewbie
asked in Ask a question.

Using sim for Mobile Wifi not a phone

As I am using the sim for a mobile wifi not a mobile phone I am unable to download the app and get in to my account.If there another way to access my account?

1
Tom
iD Mobile Employee
1 year ago
LiamWabbit
Newbie
LiamWabbitNewbie
posted in Ask a question.

Leaving ID

How do I get in contact with ID about he extreme increase in my bills Also my brother is with ID and 2 months into his new contract they have increased his bills by about 11%I don’t want to sound funny but 2 months into a contract, when price is a key thing in choosing a contract is out of order. They get in contact with me or at end of contract we are both leaving ID! We have both been with ID for over a decade

1
Tom
iD Mobile Employee
1 year ago
A
Rookie
AzzyRookie
asked in Ask a question.

Google 7 pro pre order

Hi me again 🤦🏻‍♀️ Wanting to upgrade to Google 7pro but coming up as pre order for 20th April. If I upgrade now will my contact go up now or when I actually get the phone. Currently on a rolling 1 monthly contract so going from £8 to £33 don't want to be paying £33 for a month if I don't have the phone. As will also have to pay upfront cost too. Any advice appreciated  

4
A
Rookie
1 year ago
Stefan Stefanov
Newbie
Stefan StefanovNewbie
asked in Ask a question.

Adult filter

How I can switch off adults filter

1
Kash
iD Mobile Employee
1 year ago
K
Newbie
KdarocziNewbie
asked in Ask a question.

Cancel my contract without a SIM

Hi.how can I cancel my id plan if no have sim card?

1
Kash
iD Mobile Employee
1 year ago
A
Newbie
amjad_idNewbie
asked in Ask a question.

Partial port

Hi, I’m in a partial port situation and just wanted to find out corrective time scales to resolve these issues? My number was ported from o2 on Friday and seemed to have gone ok but found out I can’t receive incoming calls or sms from non ID Mobile users. I can dial out and send sms which show the correct ported number to the recipient. If I call my own number it goes to voice mail, indicating id to id calls will work. I have raised a ticket with support via live chat. I am going to have issues logging in to my work on Monday since my phone is the 2fa for most services. Is there any way to escalate the issue? Thanks.

3
Kash
iD Mobile Employee
1 year ago
C
Newbie
coconnorstiffNewbie
asked in Ask a question.

Direct debit Cancelled , cannot create a new one

Hi,My direct debit was cancelled for some reason, however whenever I want to add a new direct debit with a new card, it says” Sorry, we’re unable to change your Direct Debit details at the moment. Please try again later.”Can someone help with this, I’m a new ID Mobile customer and I’m having difficulties, thanks.  Also sorry for typo in the title. 

5
Kash
iD Mobile Employee
1 year ago
Alex Cronin
Newbie
Alex CroninNewbie
asked in Ask a question.

Mobile contract

I am not getting the full use of my mobile contract as I am paying 29.99 a month and not getting a month and not getting my unlimited data As I popped in to curry's pc world and as she checked out my phone and the lady said it was very strange why I'm not getting the full use 

1
Kash
iD Mobile Employee
1 year ago
A
Newbie
AnonyhedgehogNewbie
asked in Ask a question.

Unable to make or receive calls.

I am unable to make or receive phone calls this morning. I data and texts are working. Have tried another sim on another network so not my phone. Anyone else having issues?

3
Kash
iD Mobile Employee
1 year ago
H
Newbie
hopwoodglNewbie
asked in Ask a question.

Texts to a foreign mobile

I replied to a text from a French mobile number that was being used in the UK, yet I am being charged for the text. Why?

4
andewhite
Legend
1 year ago
Mark Whitaker
Newbie
Mark WhitakerNewbie
asked in Ask a question.

7 days still no sims

7 days ago I ordered 2 sims as did the wife, Direct debits have been set up orders confirmed as complete but still no sims delivered?Tried the live chat got absolutely nowhere then called sales and got transferred to an automated service that was equally useless!Any ideas who and how to contact someone that can help track down our missing orders?  

2
Kash
iD Mobile Employee
1 year ago
Melissa Wright
Newbie
Melissa WrightNewbie
asked in Ask a question.

bill date.

Hi I’m new here, first month. Well half month I got the phone 5th march and just paid my first bill today. Does that mean my bill date is the 22nd of each month? I was on Tesco before ID and they would message me and I can’t seem to find where it tells me payment date on the app. thankyou 

1
andewhite
Legend
1 year ago
Fthornton1
Newbie
Fthornton1Newbie
asked in Ask a question.

data roaming in philippines

Hi,I am heading to the Philippines at the end of this month and wondered what my data roaming charges would be?  thanks in advance

4
Kash
iD Mobile Employee
1 year ago
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