Question

Texts to a foreign mobile

  • 20 March 2023
  • 4 replies
  • 34 views
H
Rank

I replied to a text from a French mobile number that was being used in the UK, yet I am being charged for the text. Why?

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4 replies

andewhite
Rank
Userlevel 8
Badge +9

It’s classified as an international text, because it was sent to a French mobile number.
It’s the mobile number, not location that determined cost in this case.

Kash
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Userlevel 7
Badge +7

Hi @hopwoodgl,

Welcome to the Community!

I hope that @andewhite has answered your question.

If you require further assistance, please let us know here.

 

Kash

 

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H
Rank

Cab foreign texts and calls be added to a plan?

andewhite
Rank
Userlevel 8
Badge +9

If you are pay-monthly @hopwoodgl, just TURN ON “International” in your iD account online, and set your bill cap to a value that allows you to make international calls, and send international text messages.

If you are using PAYG, just add credit to your account. 

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