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iD Mobile
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iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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4987 Topics

M
Newbie
MrpnmillerNewbie
asked in Ask a question.

How to connect to wifi on London Underground?

Please can you advise how I connect to the WiFi when on London Underground?

4
Whingo Starr
Newbie
1 year ago
T
Civilian
twitcombCivilian
asked in Ask a question.

Trying to make a complaint -- complaints button is missing

I was stung, without warning with a £25 roaming fee for having my phone switched on in my bag as I took a trip on a ferry. I did not use my phone.I was told by your Twitter team there was nothing that could be done.I want to elevate my case and make a complaint as the fee has caused me to go into my overdraft and has meant that I’ve not been able to turn on the heating this week, which is frustrating because of the snow, and dangerous for my two infant children.I went to your complaints page to try to elevate, but the button does not exist to complain online. I have tried in three different browsers on laptop and mobile.Please advise.

2
Tom
iD Mobile Employee
1 year ago
K
Newbie
Kay2303Newbie
asked in Ask a question.

fraudulent account opened in my name

An account has been opened according to my credit file of a mobile contract that I did not open. I have now received a final demand. How can I go about clarifying this and removing it from my name. 

2
Tom
iD Mobile Employee
1 year ago
K
Newbie
KtreasureNewbie
asked in Ask a question.

End of Contract and moving to another network provider

Hi, my contract will come to an end in 19days (29/03/2023) and I am not willing to upgrade nor stay with ID mobile. I have tried to follow the process of 30days cancellation but I received an sms that if I choose to end your plan today, my estimated final bill will be £58.95. This consists of the line rental for the remaining months of your contract (if any) and any outstanding balance on your account (this does not consist of any unbilled amounts). i would like a cancellation at the end of this contract and I am not ready to pay any extra. I am willing to wait until the 29th which is in 19days and would be porting to another network with my number and would want the direct debit to be cancelled.kindly assist 

2
K
Newbie
1 year ago
J
Newbie
joejoejoe123Newbie
asked in Ask a question.

ID Mobile account showing incorrect details + unable to change data cap

My ID mobile online account (and app) are showing completely wrong numbers. I’m also unable to do anything with my account, such as set the data cap. The dates of the monthly allowances are also showing 2017, which is ridiculous. The pictures below show the issue:  

9
Tom
iD Mobile Employee
1 year ago
BeeCee82
Newbie
BeeCee82Newbie
asked in Ask a question.

iPhone 14 trade in

I received my new iPhone as part of a trade in deal but haven’t received the bag to send my old phone to Currys yet

2
Tom
iD Mobile Employee
1 year ago
A
Rookie
AdamJW93Rookie
asked in Ask a question.

Can I upgrade my contract early? I have broken my phone.

I have an iPhone SE 2020. It currently has a cracked screen and a cracked camera along with lots of scratches. My contract ends in July and I’m eligible for an upgrade in May. Is there any way I can discuss my options with iD in terms of an earlier upgrade? I would like to stay with iD as they’ve been good and have good prices. This phone has poor battery life and has breaking way too easily. Is there any phone you would recommend as a replacement?     

4
Tom
iD Mobile Employee
1 year ago
Steven Williams
Civilian
Steven WilliamsCivilian
asked in Ask a question.

Columbia

I'm going to Columbia what it the cost of the internet and calls going to be?I have unlimited call, texts and data in the UK. 

1
andewhite
Legend
1 year ago
Lankyboy
Newbie
LankyboyNewbie
posted in Ask a question.

ridiculous charges.

I have recently took out a contract for 24 months with ID Mobile and you have already increased my monthly charge by over £2 a month, how many of these increases is there likely to be throughout the duration of my 24 month contract. I have also not received the £100 Currys voucher I was promised when I took on the contract.

2
Tom
iD Mobile Employee
1 year ago
Izzy Jones
Newbie
Izzy JonesNewbie
asked in Ask a question.

discount code

My discount code that's been emailed to me will not work at checkout?

4
Izzy Jones
Newbie
1 year ago
C
Newbie
CW102Newbie
asked in Ask a question.

Services does not allow access to this number

I can receive calls but can not make any calls. I get the following message “service does not allow access to this number” even if I try and dial 7777 I get the same message…I’ve got full coverage/signal.I’ve rebooted my iPhone.I’ve also factory reset the iPhone.I took the sim out and put it into another iPhone device and it come up with the same error message. I replaced the sim card and activated it but it still has the same issue. I cannot make any calls!!Any ideas 

4
C
Newbie
1 year ago
GABRIELBAIDOC
Newbie
GABRIELBAIDOCNewbie
asked in Ask a question.

Roaming plans for Dominican Republic

Is there any data plan weekly or monthly for Dominican Republic? Or for any country except the countries from band 1 or 2? Or how much cost to use my data for 2 weeks in Dominican Republic? Thanks

4
Tom
iD Mobile Employee
1 year ago
F
Newbie
fleabag155Newbie
asked in Ask a question.

cant use iD phone for texts in Costa Rica...

Hi.  I'm in Costa Rica and cannot send texts anywhere, and recieving them is iffy too.  I have iD roaming and international calling turned on in the app and in my phone settings.  Every text comes back with Error 38.  I have removed the SIM card and reinserted it, turned phone off and on etc  but no luck. Doesn't help that the iD app is frequently too busy to access either. I need text to keep in touch at home and for  my safety here. I can log into local  free WiFi networks ( but can't send or receive emails), and can use whatsapp ok.Any ideas?

2
Tom
iD Mobile Employee
1 year ago
L
Newbie
LEDDINGTONNewbie
asked in Ask a question.

Wrong Cable with Upgrade

Why did I receive a cable with two phone ports instead of one phone port and one USB port to allow me to charge the updated phone ??

4
L
Newbie
1 year ago
Z
Newbie
Zubair874Newbie
asked in Ask a question.

Account has been opened with my details

Hi,I am writing this on behalf of my father as he is currently out of the country for the week. He has been facing credit fraud recently and I’ve seen that an ID Mobile account has been made. I recieved a letter in the post of a final demand notice of a £58.99 charge that needs to be paid within seven days. I have reported to action fraud already and have a crime reference number. I want to close this account asap and any help is greatly appreciated.Thank you

2
Tom
iD Mobile Employee
1 year ago
C
Newbie
Chrissy2023Newbie
posted in Ask a question.

new customer number ported over cant receive calls or texts

Hi I’ve just ported my number over from Tesco’s transfer date was estimated as yesterday but done today . I cannot receive calls or text messages. When people dial my number they get sorry this number has not been recognised .i am able to make calls and send text messages  this seems to be a very popular trend I noticed with Id mobile , did anyone resolve this issue .I’ve turned the phone off restarted it and taken the sim out and put it back in , but makes no difference 

3
andewhite
Legend
1 year ago
D
Newbie
darthvader666ukNewbie
asked in Ask a question.

Can I downgrade my SIM Only Plan While I have 4 Months remaining?

Hi,Just like the title says, really, Can I downgrade my SIM Only Plan While I have 4 Months remaining?I took out the £12 100GB data plan and have so far not used more than 12Gb.Just seeing if there's a way to reduce my cost?

2
D
Newbie
1 year ago
C
Newbie
cghv1985Newbie
asked in Ask a question.

New SIM Card - Emergency Calls Only

I've recently purchased a SIM card and so far have successfully used within a 4G LTE device. However I would like to register the SIM card so that I may access various facilities. When I put the SIM card into a dumb phone to receive the verification code, the phone seems to indicate "Emergency Calls Only". Please advise ASAP.Thanks.

2
Kash
iD Mobile Employee
1 year ago
Y
Newbie
yluapNewbie
asked in Ask a question.

£150 bonus payment not received for trade in on S22 Ultra from November

I purchased an S22 Ultra from ID Mobile while there was an offer for a £150 bonus trade in.  I received my trade in claim for the phone I sent, and an email saying I should hear back within 5 days. 5 weeks later, nothing. I have emailed several times to carphone warehouse, and tried contacting through their website. No reply.I feel completely let down and misled by this promotion. Please help me get this sorted out. Thanks

7
Kash
iD Mobile Employee
1 year ago
M
Civilian
MothflyerCivilian
asked in Ask a question.

Carrier settings lost after iphone update

My sons iPhone 7 had an update recently and for some reason there were no carrier settings sent.  I’ve tried everything, Apple Store (said it was a network provider issue) multiple resets, new SIM card and still nothing!  End result, he cannot use the phone to make or receive calls.  Is there any way to get the carrier settings sent to the phone?

32
Kash
iD Mobile Employee
1 year ago
J
Newbie
Jane LaslettNewbie
asked in Ask a question.

transfer number to my son

I’ve had a contract for a few years for my son - can I transfer the number over to him so that he can start his own contract but keep the number he’s had?

2
Kash
iD Mobile Employee
1 year ago
C
Newbie
cja123Newbie
asked in Ask a question.

999 Operator couldn't hear me

I just made a call to 999 and it was clear that the operator couldn’t hear me, she just kept asking questions, asked what number I’d dialled, didn’t respond to anything I was saying. Luckily this was not a situation where there was any immediate danger but it is very worrying that I was unable to make the call on my phone. I’ve never had any problems making calls to any other number.

12
Kash
iD Mobile Employee
1 year ago
Rach Rajan
Newbie
Rach RajanNewbie
asked in Ask a question.

Refund duplicate payments

I tried to may a payment online yesterday twice and the website came back with an error message. I have subsequently made the payment via the ID automated phone service, which was acceptedThe next day I have checked my bank account and the online payments have now both been taken, which means my bill has been paid 3 times altogether.I will need a refund on the 2 extra payments. I have accessed the live chat but it is not working/available. Await Id’s ResponseRach

1
Kash
iD Mobile Employee
1 year ago
L
Newbie
Liam BurkinshawNewbie
asked in Ask a question.

My messages won’t work after changing to ID

I have recently swapped to ID and my messages won’t send correctly, I see this issue has been spoken about for over 2 years now and I see there is a work around. However this settle for a workaround is not good enough.I say it’s not good enough as the workaround doesn’t even work in my case. I have turned off iMessage (which I shouldn’t have to) to send messages.  This is the exact issue I’m having:I send a message, the message goes through, however I get a Green bar as to say it still sending, in this time I cannot send any more messages and then get a “cannot be delivered” notification after every message I send. Along with this messages can take up to 10-15 minutes to send!Any help would be appreciated as I’m considering dropping ID after only experiencing the services for a day, which I ideally don’t want to have to do 

13
Mohammed
iD Mobile Employee
1 year ago
David H
Newbie
David HNewbie
posted in Ask a question.

new contract sim failure

Help. Have new sim only sim card. No telephone number anywhere. Does not work. I'm already with I'd so I know my phone's fine and network is fine. Help, tried airplane mode etc tips. Does not work.

8
Mohammed
iD Mobile Employee
1 year ago
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